Distribución de las puntuaciones

82
12
1
1
0

Tipos de viajeros

5/5
leer valoración completa

I'm almost 10 years in Zermatt during New Year season and CERVO is the main hotel for my family I would expand the wine card Our room had lack of wardrob place: even for 2 adults it is only 1 place in the slipping area with a wardrobe - it is too small...

Puntuación por categorías

5.0/5
5.0/5
3.0/5
5.0/5
5.0/5
5.0/5
4.0/5
5.0/5
4.0/5
3.0/5
5/5
leer valoración completa

Slightly noisy staff when cleaning the communal areas Lovely room (306) but only suited to couples with nothing to hide. For better or for worse, there is no door to prevent you seeing into the shower from the bedroom.

Puntuación por categorías

5.0/5
5.0/5
5.0/5
5.0/5
5.0/5
5.0/5
5.0/5
4.0/5
5.0/5
5.0/5
4/5

«Das Wetter zeigt die Grenzen des Hotels. Wir hatten meinstens schlechtes Wetter.»

leer valoración completa

Personal, Zimmer, Service, Sauna, Essen etc. etc. alles super. Nur bei schlechtem Wetter ist die Hotelanlage bzw. die Gemeinschaftsräume wie Lobby, Bar etc. viel zu klein und relativ ungemütlich.

Puntuación por categorías

5.0/5
5.0/5
4.0/5
5.0/5
4.0/5
5.0/5
4.0/5
5.0/5
5.0/5
5.0/5
5/5

«Beautiful place, classy and well run on the whole»

leer valoración completa

Lovely, with one (big) complaint. Our rooms were cold and our kit was not able to dry out from the (then wet) snow. I bought a thermometer and the room temperature never exceeded 21 degrees. We asked for something to warm (and dry) things up and were ignored for more than 24 hours. Nothing happened. A major argument followed (I was then told 21 degrees was OK, to which I replied that it was not and in 25 years visiting Zermatt that was not my experience of what was required). Very rapidly an extra heater then arrived in both our rooms which was great.Then, after two days, amazingly, the room temperature rose to 25 degrees without any need for the heater. No explanation given and all very odd. In short poor delivery and very disappointing. The service was, on the whole, excellent, but the failure to deal with our cold rooms was very poor, indeed unacceptable

Puntuación por categorías

5.0/5
5.0/5
5.0/5
4.0/5
5.0/5
5.0/5
5.0/5
1.0/5
5.0/5
5/5

«Gorgeous Hotel in a great location»

leer valoración completa

My stay at Cervo was fantastic from the moment I arrived to the moment that I left.The rooms were modern and very clean and comfortable. The restaurant meals were delicious - we had a meal in a private room for our group and it was lovely to have the space to ourselves for something different. The breakfast was beautiful and the view overlooking Matterhorn was stunning - the weather even put on a snow show for us which was beautiful. The location was at the top of the hill (with a lift to get to the bottom) so the view over Zermatt was amazing. And a ski rrun finishes right at the door so the perfect place for apres ski before heading back to your room. It is worth paying the extra for the larger rooms.

Puntuación por categorías

5.0/5
5.0/5
5.0/5
5.0/5
5.0/5
5.0/5
5.0/5
5.0/5
5.0/5
5.0/5