Lovely, with one (big) complaint. Our rooms were cold and our kit was not able to dry out from the (then wet) snow. I bought a thermometer and the room temperature never exceeded 21 degrees. We asked for something to warm (and dry) things up and were ignored for more than 24 hours. Nothing happened. A major argument followed (I was then told 21 degrees was OK, to which I replied that it was not and in 25 years visiting Zermatt that was not my experience of what was required). Very rapidly an extra heater then arrived in both our rooms which was great.Then, after two days, amazingly, the room temperature rose to 25 degrees without any need for the heater. No explanation given and all very odd. In short poor delivery and very disappointing.
The service was, on the whole, excellent, but the failure to deal with our cold rooms was very poor, indeed unacceptable