Sophie

100/100

Un séjour inoubliable. Le cadre est idyllique, l'hôtel magnifique, la cuisine excellente et le personnel d'une gentillesse incomparable.

Kunyu

100/100

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100/100

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96/100

Attentive staff; view over the valley and right to the Matterhorn; compact room with everything available incl DVD player which played by non-European zone DVDs; little gifts put out by the turn-down ... laat meer zien »

Karla Beth Spence

100/100

"A jewel of the Alps, Superb Hospitality, Best hotel staff award, Heavenly food"

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I wish I could rate you all a 10. We cannot begin to express the gratitude we have for the excellent service of Cervo. We were blown away. From answering every lengthy email of ours leading up to our ... I wish I could rate you all a 10. We cannot begin to express the gratitude we have for the excellent service of Cervo. We were blown away. From answering every lengthy email of ours leading up to our arrival, to the pre wedding meeting, the preparation the team put into the day, and the service while we were at the Resort. WOW! Rachel is an excellent manager and it shows through the people on her team. We cannot stop raving about Stephanie, she is so sweet and talented. We enjoyed her so much during our dinner. We thought she was sincere, funny, and really made the night more special than we could have imagined. Rachel went above and beyond when she hired us a traditional two man saw and custom saw horse for our wedding festivities. She is an asset to the management staff and has exceptional attention detail. The food was heavenly!!! Hats off to the chef. I can still taste the tartar with the quail egg. The shrimp tapa was divine and the venison was cooked to perfection. I love parmesan truffle fries and they are by far the best I have ever had. The front desk staff was amazing, very attentive and always one step ahead of us. Housekeeping was exceptional and very professional. Everyone exceeded every expectation. Thank you again for your superb hospitality! Perfect. The new developments fit nicely with the history of Zermatt. Great design. Housekeeping was amazing. I only got to speak briefly to the Housekeeping manager but she was delightful and does a great job making sure every detail is addressed. The welcome treats are an excellent touch. Hands down a fantastic culinary experience. Attention to every detail. The best hotel staff we have ever had. I was nervous that it was further out of town but it is a great location with stunning views. I love the hotel ambiance. The splashes of plaid, hunting history, and mid-century modern décor. Great balance of modern and traditional. Staff only complements the physical feeling of the hotel. Rare balance that you all have achieved. Excellent wine selection. Service was outstanding! laat meer zien »