Egrol

100/100

“Value for money”

Great hotel, great location, very friendly staff and very good restaurants.

John

40/100

“A 4 night stay in Geneva”

Arrogant, small minded, unsmiling staff. I lived for two years in Kempinski Hotel apartments when I was younger and was totally not expecting the unfriendliness of Grand Kempinski Geneva staff. Laugh ... show more »

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Dear Guest, I have read your comments on Trip Advisor following your recent visit. I was very concerned to learn that, on this occasion, we failed to deliver our normal high standards of service, professionalism and hospitality. Please accept my sincere apologies and needless to say that your observations will be brainstormed with my Operational Department Heads and appropriate actions will be taken. I trust you will give us a second chance of welcoming you back to the Grand Hotel Kempinski Geneva under more favorable auspices in a not too distant future. Best regards, Thierry Lavalley General Manager

67/100

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Ahmed

85/100

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tsoncu

100/100

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