评分分布

538
90
9
1
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旅客类型

5/5

"very welcoming and comfortable, with excellent service"

We loved this hotel which was easily the best we stayed in on our tour through Switzerland. The room was beautiful, with lovely touches such as free mini bar, and a rucksack if we needed it. The staff were charming and helpful. The restaurant produced two excellent dinners. The breakfast was thoughtfully presented and of excellent quality with real orange juice and top quality pastry. Nothing was too much trouble to make our stay enjoyable. Thank you.

5/5

"An excellent experience all round: comfortable, quiet, good ambience and staff who really care."

We had visited two other hotels on this short trip to Switzerland and this was undoubtedly the best, fortunately for us it was also the last - it would be a difficult act to follow! From first introduction at reception, through great service and food in the restaurant, very comfortable and peaceful accommodation, excellent choice of breakfast and, on the last day, a serene transfer to the station the whole experience was honed to perfection. What a team! Very well done everybody!

1/5

"Not worth the money"

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We had pre booked with booking.com only to be charged double what had been agreed when we checked out the reception staff were very very un helpful when they saw our booking and said it was not their problem ...we asked for the manager and apperantly they were unavailable...when booking in our bags were taken off us and we waited a good 30 minutes before I rang down and had to ask for our bags only one bath robe in the room views are lovely but not worth the money I hate in complaining but it's left a bad taste ..didn't have this problem with the other 8 hotels we have booked on this trip

Dear Trixey Thank you for taking the time to write a review. We regret that we did not fulfill your expectations, our maximum aim is that the clients leave happy. We are all hosts, and every staff me…

Dear Trixey Thank you for taking the time to write a review. We regret that we did not fulfill your expectations, our maximum aim is that the clients leave happy. We are all hosts, and every staff member is keen on making the stay at the Schweizerhof a memorable, fantastic experience. We gladly take the opportunity to rectify the booking issue. The reservation you made was for two double rooms for single use, which was explicitly written on your confirmation from booking.com – one room, one person. As you showed up with four people instead of two, we charged the supplement for the second person in each room. Your unhappiness at check out was definitely “our problem”, but not our fault. The person at the front desk tried to make you understand and show the error that occurred when you booked the room, and for sure did her best to be “helpful”, even if she did not react to your attempt to blackmail with a bad review. We apologize for your inconvenience and hope you were able to enjoy the rest of your journey in Switzerland. Kind regards Your hosts Yvonne Urban and Martin Scherer with the Schweizerhof Team

5/5

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5/5

"Everything was Perfect!"

Our stay was perfect in every way, cant fault it ... from the upgrade when we arrived, the beautiful room with lake view, the service was good and staff were great, complimentary station pick up was another bonus and the cherry on the cake (literally) was the birthday surprise at breakfast for my husband on 10th May!