We had a poor experience all the way around. I booked the room for 2 nights, and tried to call using Skype when I could call to change it to one night. No one ever answered the phone and I did not have a chance to leave a message. On the morning of our arrival, I finally also sent an email. No one ever replied to that email. If you are going to have strict cancellation policies, then you need to make it easier for people to contact you. We also found it less than a four star experience. Most four star hotels want good reviews and repeat business and are more accommodating to guests. We ended up waiting 15 -20 minutes to check in behind a large tour group and only a single person was working at the desk. Others traveling outside the group also waited with us in the tiny reception area. The room was very stuffy and cramped for the 2 of us. There were signs about water damage on the 4th floor, and I suspect the air quality in the hotel was very poor. We both coughed through the night. On top of alll of this, St. Moritz was essentially a ghost town. Nothing was open. We walked around on street after street with signs on doors indicating when the doors would reopen in June. The breakfast was OK, but not four star, perhaps influenced by the fact that we were there with a tour group. We gave up on the place and checked out around 8 am after one miserable night.