96/100
2014-04-12

100/100
 TrustYou Survey
2014-04-06
Alastair

Perfect stay

We stayed in one of the newly renovated family suites. Apart from our daughter breaking her leg in the terrain park at the end of our stay, it was a perfect vacation. The Eiger team could not have be ...

We stayed in one of the newly renovated family suites. Apart from our daughter breaking her leg in the terrain park at the end of our stay, it was a perfect vacation. The Eiger team could not have been more helpful, friendly or professional throughout. From first enquiry (they remembered the names of our children, from a prior stay several years ago), to final departure - and even beyond: when the cable car from Grütschalp to Lauterbrunnen broke down (very un-Swiss!) and we had to return to Mürren, get across the village and take a different cable car to Stechelberg and bus along the valley - along with all our luggage and a child with a broken leg - they were there to help at every stage. They met us at the train station, ferried us in their golf cart, helped us load bags etc. If it were not for their assistance, we would have missed our flights back to the US. During our stay, there were all sorts of little touches that made things go so much more smoothly. As an example, my son dropped his lift pass on the slopes. We had just realized and were starting the long search process, when I received a call on my cellphone. Someone had found it, handed it to a lift attendant, who had let the hotel know. They in turn took the initiative to dig out my cell # and call me. Problem instantly solved, to great relief. Other simple things - free wifi, sweeping the snow off the balcony, so that we could sit outside in the afternoon, spring to mind. In short, we would highly recommend.

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TrustYou verified
100/100
 TrustYou Survey
2014-04-03
Christophe Carrel

Petit week-end

Ayant fait un petit week-end dans ce très bel hôtel et agréable

Ayant fait un petit week-end dans ce très bel hôtel et agréable

TrustYou verified
92/100
2014-04-02
Susan

88/100
2014-04-02
Jian

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