Dieter Borer

100/100

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Gregort Tilley

80/100

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I would have given a 5, but we were very disappointed with the extra money paid for a room with a fire, only to find out it was ethanol. The flame was terrible- could hardly be seen, it only lasted ab ... I would have given a 5, but we were very disappointed with the extra money paid for a room with a fire, only to find out it was ethanol. The flame was terrible- could hardly be seen, it only lasted about 4-5 hours, and could only be lit one in 24 hours. I expected a real wood fire, it at least a gas one, but the one in our room was pathetic. We spent most of our time downstairs on the couch in front of you real fire!!! Read above about fire disappointment Ver más »

Leiggener Klaus

100/100

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alles perfekt vor allem beim Frühstück war es sehr gemütlich - die Klimaanlage hat beim Frühstück etwas stürmisch geblasen, das war wohl der einzige Kritikpunkt nicht gebraucht neben dem Pöstli allerd ... alles perfekt vor allem beim Frühstück war es sehr gemütlich - die Klimaanlage hat beim Frühstück etwas stürmisch geblasen, das war wohl der einzige Kritikpunkt nicht gebraucht neben dem Pöstli allerdings, gut erreichbar vom Bahnhof her, tolle Kutsche blaumit weissen Pferden, das war sackstark absolut perfekt, freundlich, vielsprachig, freundlich und nett, kam auf die Gäste zu und fragte mein Zimmer das 409 war perfekt und geräumig, ein Dachzimmer war bescheidener aber für unseren Gebrauch sicher bei weitem im guten Bereich, allerdings würde ich für dieses Dachzimmer nicht CHF 500.00 bezahlen Ver más »

100/100

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emre yilmaz

80/100

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Great hotel,good service but obviously bad owners who have not invested in their business.Hotel needs a 10mi CHF refurbishment and rejuveniation.A Grand Hotel but a very uncared Grand old hotel. No ot ... Great hotel,good service but obviously bad owners who have not invested in their business.Hotel needs a 10mi CHF refurbishment and rejuveniation.A Grand Hotel but a very uncared Grand old hotel. No other property can beat this location in Zermatt. Ver más »

Dean Finch

20/100

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See my comments below The service was not good enough for the amount of money charged. I paid the best part of £20,000 for one weeks holiday and the service received was not good enough . My dissati ... See my comments below The service was not good enough for the amount of money charged. I paid the best part of £20,000 for one weeks holiday and the service received was not good enough . My dissatisfaction started when we arrived. There was no car seat available in the taxi that picked us up from Geneva airport, despite me notifying the hotel two months in advance that I needed one. Fortunately, one was available from the airport. We were not told in advance that I needed to book tables for dinner in the various restaurants. We had booked the gala dinner , so our first night was fine, but thereafter it was a problem . The second night we were forced to eat in the very expensive Fine Dining restaurant. I managed to get into Say Cheese ( the food and service in which was extremely poor) but thereafter we are out. Concierge were some help, but the help was somewhat grudging . The food experience outside the hotel was much better than anything the hotel had to offer. Apart from on arrival, there was never a greeting from front desk. I found the front desk staff unfriendly , poorly informed and unhelpful. There was a total lack of recognition and engagement from the front desk staff. I could not believe that there was no shuttle available from the hotel to the ski lifts or trains. I have never stayed in a 5 star hotel in the world that does not provide this service. I found this extremely poor. The staff in the ski room were good and friendly. Ver más »

William Sullivan

100/100

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Beautiful hotel with all amenities we looked forward to. Loved the church bells! This is the best service we've ever experienced throughout the world. Everyone from the front desk, to concierge, rest ... Beautiful hotel with all amenities we looked forward to. Loved the church bells! This is the best service we've ever experienced throughout the world. Everyone from the front desk, to concierge, restaurant staff and housekeeping truly seemed to want us to have a great experience. Can't say enough about it everyone but especially Johan and Katerina. Room was great, view of the Matterhorn spectacular. Ver más »

60/100

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40/100

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MarianaRaykova

100/100

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