Dean Finch

20/100

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See my comments below The service was not good enough for the amount of money charged. I paid the best part of £20,000 for one weeks holiday and the service received was not good enough . My dissati ... See my comments below The service was not good enough for the amount of money charged. I paid the best part of £20,000 for one weeks holiday and the service received was not good enough . My dissatisfaction started when we arrived. There was no car seat available in the taxi that picked us up from Geneva airport, despite me notifying the hotel two months in advance that I needed one. Fortunately, one was available from the airport. We were not told in advance that I needed to book tables for dinner in the various restaurants. We had booked the gala dinner , so our first night was fine, but thereafter it was a problem . The second night we were forced to eat in the very expensive Fine Dining restaurant. I managed to get into Say Cheese ( the food and service in which was extremely poor) but thereafter we are out. Concierge were some help, but the help was somewhat grudging . The food experience outside the hotel was much better than anything the hotel had to offer. Apart from on arrival, there was never a greeting from front desk. I found the front desk staff unfriendly , poorly informed and unhelpful. There was a total lack of recognition and engagement from the front desk staff. I could not believe that there was no shuttle available from the hotel to the ski lifts or trains. I have never stayed in a 5 star hotel in the world that does not provide this service. I found this extremely poor. The staff in the ski room were good and friendly. laat meer zien »

emre yilmaz

80/100

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Great hotel,good service but obviously bad owners who have not invested in their business.Hotel needs a 10mi CHF refurbishment and rejuveniation.A Grand Hotel but a very uncared Grand old hotel. No ot ... Great hotel,good service but obviously bad owners who have not invested in their business.Hotel needs a 10mi CHF refurbishment and rejuveniation.A Grand Hotel but a very uncared Grand old hotel. No other property can beat this location in Zermatt. laat meer zien »

William Sullivan

100/100

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Beautiful hotel with all amenities we looked forward to. Loved the church bells! This is the best service we've ever experienced throughout the world. Everyone from the front desk, to concierge, rest ... Beautiful hotel with all amenities we looked forward to. Loved the church bells! This is the best service we've ever experienced throughout the world. Everyone from the front desk, to concierge, restaurant staff and housekeeping truly seemed to want us to have a great experience. Can't say enough about it everyone but especially Johan and Katerina. Room was great, view of the Matterhorn spectacular. laat meer zien »

60/100

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MarianaRaykova

100/100

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40/100

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chris walker

100/100

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A bit small but cute A bit small but cute

MarianaRaykova

100/100

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Truls Mortensen

100/100

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100/100

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Excellent concierges Loved the lay out of the room,all the closet space and updated decor Excellent concierges Loved the lay out of the room,all the closet space and updated decor