Gabriella

83/100

L'hotel si trova in una posizione centrale , vicino a ristoranti e servizi. Staff cordiale e disponibile. Ottima accoglienza. Camere pulite e spaziose. Colazione abbondante e varia. Attenzione massima ... laat meer zien »

92/100

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92/100

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Catia

96/100

tutto. nulla

42/100

Very central. Car parking too expensive Rooms too small, old furniture, dusty tables Shower was leaking Odd smell from washroom Towels/bathrobes washed out Tiny TV Extra charges for a fried egg at bre ... laat meer zien »

Toon

Dear Guest, We welcome all guest feedbacks, positive and negative: this is how we can learn and, hopefully, improve upon the quality of our services. We are a bit surprised and saddened to read that the size of your room did not meet your expectations, and for this we apologize. Being located in the city centre and in an ancient building of the late 18th century, our rooms are all different and, depending on the room category, vary in size, d├ęcor and benefits (such as free garage by booking an Executive or a Suite). Our reception team is always glad to offer, in case of a guest request and of course upon availability, a room change into a room of the same typology or an upgrade for a small supplement into one of our best rooms like Superior, Executive and Suites. Thanks to your help, we have already given instructions to the maintenance department in order to check the shower issue and to our housekeeping department to further improve the cleaning standards. We offer a secured fully automated private garage at the cost of CHF 33.-- per 24h, as it is also clearly stated on Booking.com website. This amount is much cheaper than the price charged for the same time from the public unsecured parking nearby and it is absolutely similar to the prices charged in many city center hotels located in other European cities. We are proud of our buffet breakfast, which is included in all our room categories (except the room only product) and is considered by the vast majority of our guests to be one of our most appreciated services. We offer a vast array of food and beverage to our guests that come to us from all over the world, including freshly made scrambled eggs, and try all our best to cover all tastes. An eggs menu card is also available for special requests for a small extra charge. We wish you would have reported your dissatisfaction immediately to the Reception Staff and we would have certainly taken care of your requests. Best regards Carlo Fontana, GM