Score distribution

187
59
9
1
0

Types of travelers

5/5

Will definitely stay again when in Zurich. Great location for Christmas village and old town.

2.5/5

Very disappointing! Arrived at around 11:00 pm after a long 30+ hour-long intercontinental flight. I was travelling alone on a last-minute trip and was not excpecting much of the hotel to begin with as I got a single , city-view room, but I at least expected it to be at SLH standards... it was not! When I checked in I asked if there was anything open for dinner at that time as I had not had time at my last connection to have dinner and was told nothing was open, I later found out that was not true and there were a couple of things open... but this would have passed unnoticed if it had been a sole event. When I got to my room it was freezing! I tried to move the a/c to the highest temperature and went to bed, only to wake up a couple of hours later shivering from the cold... I called the front desk and found out the heat (radiator) was off! I turned it on but it took a couple of hours to warm the room... needless to say I did not gey any sleep! The following day I went out and made sure the heat was on.... when I got back that night the heat was on but so was the a/c at maximun speed on the lowest temperature! The room was freezing cold again.... really?!!! Turned the a/c off but again took a couple of hours to heat the room. When I was asked at checkout how was my stay and I explained all this, I was offered a COFFEE!!! Not before I was charged for the transit card which I had not used and was able to return. I have been given a FREE transit card at every hotel I stayed in Switzerland before!! Nice little hotel with terrible customer service and zero eye for detail. Will not be back again!!

3.5/5

There are no comments available for this review

5/5

My stay at your hotel was a great pleasure; friendly and professional staff, warm welcome with champagne, beautiful and cosy room, great breakfast!

4/5

Very nice charming hotel