평점 분포

277
240
27
5
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2/5

“Payment incovinience, poor relation of price and quallity”

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Dear sirs, Since I have received an email concerning my feedback on my stay at hotel Delfino and in trust that you do really care for your customers satisfaction, I would like to write that it was really incovenient that my booking was very difficult due to your billing code, other than hotel servises. Due to the above, my Greek credit card kept rejecting guaranty of booking and had to exchange quite a few emails with booking.com and hotel directly even the very previous night before my trip, to sort things out which added a lot of burden to my proffessional trip (university conference. Finally, the arrangement of payment in cash was extremely incovinient for my budget. I would have lliked a gesture of understanding and a compensation prize, which unfortunately I did not see, even though I stated the problem to the reception desk on the day of payment. Very poor breakfast quantity and variety for the price charged

카테고리별 평점

3.0/5
3.0/5
3.0/5
1.0/5
4/5
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Hotelbar war leider bereits um 23 Uhr zu. Auch in der Nebensaison könnte diese etwas länger geöffnet sein. Ansonsten einwandfreier Aufenthalt, sehr saubere Zimmer.

카테고리별 평점

4.0/5
5.0/5
5.0/5
5.0/5

에 리뷰에 대한 댓글 작성됨

Liebe Frau Böttcher, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir bedauern dass Sie etwas später ins Hotel zurückgekommen sind und die Bar nach 23.00 Uhr bereits gesch…

Liebe Frau Böttcher, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir bedauern dass Sie etwas später ins Hotel zurückgekommen sind und die Bar nach 23.00 Uhr bereits geschlossen war. Wir freuen uns auf Ihren nächstne Besuch bei uns im Hotel Delfino. herzliche Grüsse aus der Schweiz , Hotel Delfino Lugano Patrick Gerber, Hotelmanager

5/5
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카테고리별 평점

5.0/5
5.0/5
5.0/5
4.0/5
4/5
리뷰 전문 보기

해당 리뷰는 이용 가능한 댓글 없음

카테고리별 평점

4.0/5
4.0/5
5.0/5
5.0/5
5.0/5
5/5
리뷰 전문 보기

kann nur das Morgenessen beurteilen und es war gut.

카테고리별 평점

5.0/5
4.0/5
5.0/5
4.0/5