It is perfectly located, right across the bridge from the city center (5 minutes walk). We had a really nice view of the city, and the lights at night were magical. Also it is 1/2 block away from the trams, that run every few minutes. We never had to wait more than 5 minutes to catch a tram to anywhere in the city. Perfect location.
We only came in contact with the front desk, and they were very friendly and helpful. They gave us free tram passes, which was very helpful in getting around the city and to the train station.
We only had breakfast, but they have a nice variety of foods, and it was all prepared well, and nicely displayed.
The hotel is very pleasantly decorated. Walking in the door is pleasant with a view across the river to the city. The staff are all very nice and helpful.
We had a nice large top floor room, with a balcony, and great view to the city. But it was decorated very sparsely with no pictures. Also the wooden floors are sooooo creaky that we were afraid to walk on them, for fear of bothering the downstairs neighbors.
The room was price correctly.