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From the moment when I arrived, I was greeted by a young smiling man at the reception, I believe his name was M. fuhrer. He helped m check in anspd swiftly showed be to my room after a long drive and ... From the moment when I arrived, I was greeted by a young smiling man at the reception, I believe his name was M. fuhrer. He helped m check in anspd swiftly showed be to my room after a long drive and presented me a welcome drink voucher. I was already happy, the chocolates in the room and electric bed was a pleasant surprise. After a little trip to the jacuzzi I discovered the personal tubs for one and they were surprisingly good. I went to dine and another well presented waiter Alan greeted me and helped me order items that were not strictly on the menu. The next day the attention to detail continued all the way to checkout where I was presented ad little gift for my drive back. The staff made all the difference with there charm as were the quality of the hotel. As I mentioned to the young man at reception, the website photos do not do your hotel justice you should redo them and your business will boom. I'm coming back with my family and friends. A true Swiss retreat. Well done and thank you to the two members of staff I mentioned. show more »
Dear Faisal, Thank you for giving us this perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. The whole team of the hotel Eden look forward to welcoming you soon againg. Warmest regards, Michel Mabillard Director of Sales & Marketing
THe hotel is very well situated close to all services and with a stunning view. The hotel offers a very nice SPA and the pool is big although a bit cold (strongly recommend you do something about this ... THe hotel is very well situated close to all services and with a stunning view. The hotel offers a very nice SPA and the pool is big although a bit cold (strongly recommend you do something about this as this was discussed with several guests!). It is great that you can enjoy the area with children and the hotel was very child friendly. Your staff were all very friendly albeit one lady with glasses and shortish hair. This can clearly give a negative impact on someone's stay; friendliness of staff is vital and it is a shame to experience this type of behaviour at it leaves a bitter taste. show more »
Dear Sophy Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. The entire team of the Hotel Eden look forward to welcoming you again soon. Warmest regards Michel Mabillard Director of Sales & Marketing
Alles war perfekt Alles war perfekt
Liebe Frau Diethelm, Lieber Herr Diethelm Im Namen des gesamten Hotel Eden Spiez Teams möchten wir uns für Ihren Aufenthalt sowie Ihre freundliche Bewertung bedanken. Ihre lobende Worte haben uns sehr gefreut und spornen uns an, die hohe Qualität unserer Serviceleistungen zu halten. Es freut uns besonders, täglich die hohen Erwartungen unserer Gäste zu übertreffen. Wir freuen uns auf Sie, jederzeit & von ganzem Herzen. Freundliche Grüsse Michel Mabillard Leiter Sales & Marketing