"Good but the furniture and decoration in the room is somewhat tired and needs some improvement."Leggi la recensione completa
Montreux Jazz restaurant is always good with enough choice / selection and good service. The hotel needs some investment fairly soon as it continues to age. Valet parking ( Andre ) is good but quite expensive at CHF45 daily. The noise from the Jazz Festival at night is quite substantial continuing until 5.00 am on the final Saturday evening even on the third floor.. Will not stay in the hotel again during this period for sure. The biggest issue was that I tried to book the same room for a 10 night stay commencing 31st August at reception. The first person there booked us in for the wrong dates.!! Returned and spoke to another person on reception who told me that the hotel had no availability at that time but that reservations would be contacting me before we checked out. We never heard another word and to say the least found this situation very disappointing for a Fairmont President's Club member. Booking on line is very complicated as if the hotel is perhaps fully booked for one night during your projected stay you can not complete and must allow reservations to attempt to find a solution. Hotels that have to refuse a 10 night stay because they are fully booked for one night during the period when guests are looking for a room are shooting themselves in the foot and will end up losing their GOOD clients very quickly. Our experience described above is a bad reflection on Fairmont's booking policy and basic hotel management and we will end us staying less frequently in the Fairmont group's hotels inevitably.
Dear Mr. Joseph, Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to …
Dear Mr. Joseph, Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gisèle Sommer Executive Assistant to the General Manager