4.6
Excellent

Summary of 8,976 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 4.6/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Location

4.6/5
836 reviews

"Great location. Near downtown with great sightseeing and shopping." Close to public transport and the train. Excellent parking and car access.

Service

4.3/5
2932 reviews

"Professional service, and great tour guides." Awesome entertainment, good reception, and friendly service. Excellent service from wait staff and housekeeping. Great concierge service. Room service is perfect. Smooth booking process. Good management and laundry service. Recreation staff is nice. Hotel security is ok. The bar needs better service. Pool/beach service is ok. Great valet service. Good shuttle service.

Vibe

4.3/5
936 reviews

"Awesome vibe. Friendly atmosphere. Pleasant entrance area." Luxurious Hotel. Stylish hotel. Relatively modern hotel. Luxury hotel. Good for business people. Nice for romantic trips.

Room

4.3/5
1539 reviews

"Large rooms with great views and nice kitchenettes." Room relatively tidy with acceptable beds and furniture. Bathrooms are large but with substandard cleaning. Poorly-maintained rooms, with substandard A/C and televisions. Great shower. Rooms relatively new with decent minibars.

Pool

4.3/5
81 reviews

"Clean pool area."

WiFi

4.2/5
21 reviews

"Good internet service. Average wifi quality."

Breakfast

4.0/5
646 reviews

"Tasty yet pricey breakfasts."

Food

3.9/5
986 reviews

"Great dining with excellent snacks, seafood, and dessert." Menu is decent, but restaurant has cleanliness and pricing issues. Great salads and sides. Soups are ok. Vegetables are average. Beef dishes & steaks are all right. Yummy vegetarian & vegan dishes. Good pork dishes.

Amenities

3.9/5
666 reviews

"Some new facilities, with great buildings and an excellent entrance area." Nice grounds with great facilities for kids. Beautiful architecture. Elevator is ok. Smoking area is ok. Outdoor sports facilities are ok. Good handicap accessible facilities.

Cleanliness

3.2/5
210 reviews

"Clean pool area and moderately clean rooms." The bathrooms and dining area need some cleaning. Hotel facilities could use a good clean.

Value

2.6/5
249 reviews

"Fairly good value for money. Pricey breakfast and dining."

Rated 4.8/5 based on reviews from families.

"Wonderful sightseeing. Good accessibility by car."

Location

4.7/5
49 reviews

"Great location with good access by car." Near to the city centre with good shopping options nearby. Close to public transport and the train.

Service

4.3/5
45 reviews

"Service is professional and friendly."

Room

4.1/5
26 reviews

"Spacious rooms with excellent views."

Food

4.1/5
20 reviews

"Delicious food."

Breakfast

3.8/5
17 reviews

"Tasty breakfast."

Value

2.6/5
11 reviews

"Fairly good value for money."

Rated 4.9/5 based on reviews from business travelers.

"Friendly service. Spacious rooms."

Location

4.6/5
31 reviews

"Great location near lots of shopping."

Service

4.3/5
31 reviews

"Service is professional and friendly."

Room

4.1/5
23 reviews

"Spacious rooms with excellent views."

Comfort

3.9/5
18 reviews

"Large, comfortable rooms."

Food

3.7/5
11 reviews

"Delicious food."

Breakfast

3.6/5
13 reviews

"Tasty breakfast."

Rated 4.9/5 based on reviews from couples.

"Fantastic service. Great location."

Location

4.6/5
12 reviews

"Great location."

Service

4.3/5
12 reviews

"Fantastic service."

Room

4.2/5
7 reviews

"Great room."

Rated 4.3/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Service

4.3/5
16 reviews

"Friendly service."

Room

4.2/5
14 reviews

"Lovely rooms with pleasant views."

Food

3.8/5
5 reviews

"Delicious food."

Breakfast

3.6/5
8 reviews

"Tasty breakfast."

Rated 4.7/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Location

4.8/5
291 reviews

"Great location, close to the train station." Good shopping and sightseeing.

Service

4.7/5
1200 reviews

"Service is professional and friendly, with great tour guides." Great management, housekeeping, reception, and restaurant service. Great concierge service. Room service is perfect. Smooth booking process. Bar service is acceptable.

Room

4.5/5
492 reviews

"Large rooms and bathrooms, and great views." Decent, acceptably clean rooms with okay furniture. Poorly-maintained rooms with subpar TVs. Great shower.

Vibe

4.5/5
214 reviews

"Awesome vibe. Friendly atmosphere. Pleasant entrance area. Stylish hotel." Luxurious Hotel. Relatively modern hotel.

Pool

4.5/5
18 reviews

"Great pool."

Comfort

4.2/5
139 reviews

"Spacious, comfortable rooms and bathrooms which are not too noisy."

Food

4.0/5
272 reviews

"Great dining experience, with good snacks, desserts, and fruits." Okay but overpriced menu.

WiFi

4.0/5
12 reviews

"Good wifi quality."

Breakfast

3.9/5
211 reviews

"Tasty yet pricey breakfasts."

Value

2.9/5
83 reviews

"Fairly good value for money. Pricey breakfast and dining."

Rated 4.8/5 based on reviews from couples.

"Fantastic service. Great location."

Service

4.5/5
5 reviews

"Fantastic service."

Rated 4.7/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Location

4.7/5
149 reviews

"Great location with good access by car." Near downtown with great sightseeing and shopping. Close to public transport and the train.

Service

4.2/5
192 reviews

"Service is professional and cheery, especially reception and housekeeping."

Room

4.0/5
138 reviews

"Spacious rooms with excellent views." Okay bathrooms and beds in decently clean rooms.

Food

3.9/5
61 reviews

"Delicious food."

Breakfast

3.2/5
57 reviews

"Breakfast is average."

Cleanliness

3.1/5
31 reviews

"Room cleanliness is acceptable."

Value

2.7/5
27 reviews

"Fairly good value for money."

Rated 4.9/5 based on reviews from families.

"Wonderful sightseeing. Near city centre."

Location

4.7/5
44 reviews

"Great location with good access by car." Near to the city centre with good shopping options nearby. Close to public transport.

Service

4.3/5
35 reviews

"Professional service."

Food

4.2/5
15 reviews

"Delicious food."

Room

4.0/5
19 reviews

"Spacious rooms."

Breakfast

3.9/5
12 reviews

"Tasty breakfast."

Value

2.7/5
8 reviews

"Fairly good value for money."

Rated 4.9/5 based on reviews from business travelers.

"Friendly service. Spacious rooms."

Location

4.6/5
31 reviews

"Great location near lots of shopping."

Service

4.3/5
29 reviews

"Service is professional and friendly."

Room

4.1/5
23 reviews

"Spacious rooms with excellent views."

Comfort

3.9/5
18 reviews

"Large, comfortable rooms."

Food

3.7/5
11 reviews

"Delicious food."

Breakfast

3.6/5
13 reviews

"Tasty breakfast."

Rated 4.9/5 based on reviews from couples.

"Great room. Great location."

Location

4.5/5
8 reviews

"Great location."

Service

4.4/5
5 reviews

"Fantastic service."

Room

4.2/5
6 reviews

"Great room."

Rated 4.5/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Location

4.4/5
379 reviews

"Great location and easy parking. Good shopping and sightseeing." Train station is close.

Vibe

4.3/5
669 reviews

"Awesome vibe. Friendly atmosphere. Pleasant entrance area." Luxurious Hotel. Stylish hotel. Relatively modern hotel.

Breakfast

4.2/5
363 reviews

"Tasty yet pricey breakfasts."

Room

4.2/5
872 reviews

"Spacious rooms with lovely furniture and beautiful views." Okay beds, and room cleanliness and condition are acceptable. Bathrooms are large but with substandard cleaning. Poorly-maintained rooms, with substandard A/C and televisions. Great shower.

Pool

4.2/5
58 reviews

"Great pool."

Service

4.2/5
1494 reviews

"Friendly and professional staff, and great laundry service." Great management, housekeeping, reception, and restaurant service. Booking process is sufficient. Room service is perfect. Recreation staff is nice. Hotel security is ok. Great concierge service.

Wellness

4.0/5
88 reviews

"Awesome wellness and fitness areas."

Bar

3.9/5
84 reviews

"Nice bar with tasty alcoholic drinks."

Food

3.9/5
640 reviews

"Good dining, with tasty salads, fish, and seafood." Great snacks, side dishes and fruits and desserts. Okay but overpriced menu. Tasteless vegetables. Tasty soups. Untasty beef dishes & steak.

WiFi

3.5/5
7 reviews

"Good internet service. Average wifi quality."

Cleanliness

2.9/5
116 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

Value

2.3/5
132 reviews

"Value for money could be better. Pricey breakfast and dining."