4.6
Excellent

Summary of 7,953 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 4.6/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Location

4.7/5
787 reviews

"Great location. Close to public transport and the train." Near downtown with great sightseeing and shopping. Excellent parking and car access.

Pool

4.5/5
69 reviews

"Great pool."

Room

4.4/5
1396 reviews

"Rooms modern and clean enough with excellent beds and nice views." Big rooms with excellent minibars and great kitchenettes. Bathrooms are large but with substandard cleaning. Furniture is alright, but rooms are poorly maintained, with inadequate A/C. Shower was ok. Standard TV.

Vibe

4.3/5
840 reviews

"Awesome vibe. Friendly atmosphere. Pleasant entrance area." Luxurious Hotel. Stylish hotel. Modern Hotel. Luxury hotel. Good for business people. Nice for romantic trips.

Service

4.3/5
2576 reviews

"Friendly staff, especially pool/beach service and housekeeping." Well-managed, great restaurants and professional service. Tour guides are great and reception is nice and helpful. Great concierge service. Booking process is sufficient. Room service is perfect. Recreation staff is ok. Hotel security is ok. Bar service is acceptable.

WiFi

4.2/5
19 reviews

"Good internet service. Average wifi quality."

Wellness

4.0/5
125 reviews

"Awesome wellness and fitness areas."

Bar

4.0/5
114 reviews

"Nice bar with tasty alcoholic drinks. Bar service is acceptable."

Food

4.0/5
848 reviews

"Great seafood in a clean, excellent restaurant." Great menu with excellent desserts, fruits, and snacks. Food is relatively good value, and side dishes are of average quality. Soups are ok. Delicious beef dishes & steak. Average vegetarian & vegan dishes. Good pork dishes.

Comfort

4.0/5
478 reviews

"Rooms and bathrooms are spacious and comfortable, with nice beds." Noise levels are OK, but A/C is poor.

Breakfast

4.0/5
551 reviews

"Reasonably priced, tasty breakfasts."

Amenities

4.0/5
595 reviews

"Good handicap accessible facilities." Some new facilities, with great buildings and an excellent entrance area. Nice grounds with great facilities for kids. Beautiful architecture. Elevator is ok. Smoking area is ok. Good meeting & event facilities.

Value

2.7/5
234 reviews

"Fairly good value for money. Normally priced food." Acceptable breakfast prices.

Rated 4.8/5 based on reviews from families.

"Luxurious Hotel. Impressive bathroom."

Location

4.8/5
55 reviews

"Great location with good access by car." Near to the city centre with good shopping options nearby. Close to public transport and the train.

Food

4.2/5
18 reviews

"Delicious food."

Service

4.2/5
46 reviews

"Professional service."

Room

4.0/5
26 reviews

"Spacious rooms."

Breakfast

3.9/5
13 reviews

"Tasty breakfast."

Value

2.4/5
9 reviews

"Value for money could be better."

Rated 4.9/5 based on reviews from business travelers.

"Modern Hotel. Nice building."

Location

4.7/5
27 reviews

"Great location near lots of shopping."

Service

4.3/5
24 reviews

"Professional service."

Comfort

4.0/5
12 reviews

"Large, comfortable rooms."

Room

4.0/5
17 reviews

"Spacious rooms."

Amenities

4.0/5
13 reviews

"Nice building."

Breakfast

4.0/5
5 reviews

"Tasty breakfast."

Rated 4.9/5 based on reviews from couples.

"Great view. Awesome vibe."

Location

4.6/5
15 reviews

"Great location."

Service

4.4/5
13 reviews

"Fantastic service."

Room

4.2/5
14 reviews

"Spacious rooms."

Food

4.2/5
5 reviews

"Delicious food."

Vibe

4.1/5
8 reviews

"Awesome vibe."

Comfort

4.0/5
9 reviews

"Large, comfortable rooms."

Rated 4.0/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Service

4.3/5
13 reviews

"Friendly service."

Room

4.3/5
11 reviews

"Great room."

Comfort

4.0/5
7 reviews

"Very comfortable."

Breakfast

3.8/5
6 reviews

"Tasty breakfast."

Rated 4.7/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Location

4.8/5
256 reviews

"Great location, close to the train station." Good shopping and sightseeing.

Service

4.7/5
1056 reviews

"Service is professional and friendly, with great tour guides." Great management, housekeeping, reception, and restaurant service. Great concierge service. Room service is perfect. Bar service is acceptable. Booking process is sufficient.

Pool

4.5/5
16 reviews

"Great pool."

Room

4.5/5
429 reviews

"Big, updated rooms with generous bathrooms and excellent views." Tidy rooms with excellent beds and good TV and furniture. Great shower. Rooms need regular maintenance.

Comfort

4.5/5
131 reviews

"Rooms and bathrooms are spacious and comfortable, with nice beds." Noise level is acceptable.

Vibe

4.5/5
189 reviews

"Awesome vibe. Friendly atmosphere. Stylish hotel. Luxurious Hotel." Modern Hotel.

Amenities

4.2/5
174 reviews

"Well-equipped conference area and lovely hotel grounds." Beautiful architecture. Relatively new facilities. Elevator is ok.

Wellness

4.0/5
41 reviews

"Awesome wellness and fitness areas."

Food

4.0/5
239 reviews

"Great dining experience, with good snacks, desserts, and fruits." Restaurant menu and prices are okay.

WiFi

3.9/5
11 reviews

"Good internet service. Average wifi quality."

Breakfast

3.7/5
187 reviews

"Reasonably priced, tasty breakfasts."

Value

3.0/5
74 reviews

"Fairly good value for money. Acceptable breakfast prices." Normally priced food.

Rated 4.7/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Location

4.8/5
179 reviews

"Great location with good access by car." Near to the city centre with good shopping options nearby. Close to public transport and the train.

Service

4.3/5
202 reviews

"Service is professional and cheery, especially reception and housekeeping."

Room

4.1/5
162 reviews

"Large rooms and bathrooms, and great views." Rooms are quite clean and beds are standard. Shower was ok.

Breakfast

3.7/5
49 reviews

"Tasty breakfast."

Value

2.6/5
33 reviews

"Fairly good value for money."

Rated 4.8/5 based on reviews from families.

"Luxurious Hotel. Impressive bathroom."

Location

4.8/5
54 reviews

"Great location with good access by car." Near to the city centre with good shopping options nearby. Close to public transport and the train.

Food

4.2/5
17 reviews

"Delicious food."

Service

4.2/5
43 reviews

"Professional service."

Room

4.0/5
25 reviews

"Spacious rooms."

Breakfast

3.9/5
12 reviews

"Tasty breakfast."

Value

2.4/5
9 reviews

"Value for money could be better."

Rated 4.9/5 based on reviews from business travelers.

"Nice building. Good accessibility by car."

Location

4.7/5
26 reviews

"Great location near lots of shopping."

Service

4.3/5
23 reviews

"Professional service."

Comfort

4.0/5
12 reviews

"Large, comfortable rooms."

Room

4.0/5
17 reviews

"Spacious rooms."

Amenities

4.0/5
12 reviews

"Nice building."

Breakfast

4.0/5
5 reviews

"Tasty breakfast."

Rated 4.9/5 based on reviews from couples.

"Great room. Spacious rooms."

Location

4.5/5
11 reviews

"Great location."

Service

4.3/5
8 reviews

"Fantastic service."

Room

4.2/5
11 reviews

"Spacious rooms."

Vibe

4.0/5
5 reviews

"Awesome vibe."

Comfort

4.0/5
7 reviews

"Large, comfortable rooms."

Rated 4.8/5 based on reviews from solo travelers.

"Great location."

Location

4.6/5
5 reviews

"Great location."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Located near shopping areas and has easy access to train stations. Great rooms and fantastic service. Great pool. Awesome vibe."

Location

4.4/5
333 reviews

"Great location, close to the train station." Good shopping and sightseeing. Excellent parking and car access.

Pool

4.3/5
49 reviews

"Great pool."

Room

4.3/5
769 reviews

"Up-to-date rooms with lovely rooms, furnishings and beds." Bathrooms are large but with substandard cleaning. Large, but poorly air conditioned rooms. Mostly clean rooms with decent TV's.

Vibe

4.3/5
587 reviews

"Awesome vibe. Friendly atmosphere. Pleasant entrance area." Luxurious Hotel. Stylish hotel. Modern Hotel.

Breakfast

4.2/5
301 reviews

"Tasty breakfast."

Wellness

4.2/5
79 reviews

"Awesome wellness and fitness areas."

Food

4.1/5
540 reviews

"Good menu, with delicious fish, seafood, and snacks, and great dining experience overall." Great fruits and vegetables. Food is relatively good value, and side dishes are of average quality. Tasty soups. Beef dishes & steaks are all right.

Bar

4.0/5
67 reviews

"Nice bar with tasty alcoholic drinks."

Service

4.0/5
1278 reviews

"Well-managed, with professional, cheery service and thorough housekeeping." Reception is all right. Booking process is sufficient. Room service is perfect. Recreation staff is ok. Hotel security is ok. Great concierge service.

WiFi

3.4/5
6 reviews

"Average wifi quality."

Cleanliness

3.2/5
99 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Value

2.5/5
122 reviews

"Value for money could be better. Normally priced food."