"اقذر فندق في سويسرا"
Dear guest, we have been arguing about this issue long enough face to face, so we make a long story short. You reserved a twin room for single occupancy - which the rate reflects - but you arrived as two guests. We merely charged the difference to the twin room in twin occupancy, which is our right to do. You agreed to the terms and conditions of booking.com. Our 3 restaurants are opened until 22h30 unless we still have guests enjoying their dinner, which is when we close the restaurants after the guests' departure no matter how late that is. Our housekeeping is very thorough. If mistakes happen, where humans are working, we will stand to it and correct it immediately. This is the first time having heard from you that we are such a dirty hotel. Truly sad. Regards, Anneliese & Otto Hauser-Seger, your hosts.