thank you very much for your stay with us and your highly valued feedback. We regret that the room you have been staying in did not meet your expectations in contrast to the service experience. There are but a few rooms in the main Schweizerhof building remaining that are outdated. We are continuously reconstructing (not just refurbishing) these in the season breaks (November, April), when the hotel is closed. For the time being - until all reconstructions are complete - we would kindly ask you to request a "new" room in your reservation in order to avoid that situation. Our standing procedure is to always book our guests into new rooms first. However if we do not have another reconstructed room but we know from the reservation remarks that you favour a new one, we usually grant you a free upgrade into the next higher category in order to meet your request.
We hope to once again be able to host you as our highly appreciated guests.
With kind regards from the Bernese Oberland,
yours family Anneliese & Otto Hauser-Seger!