Score distribution

1975
968
138
33
11

Types of travelers

4/5
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The hotel, staff and location of the hotel were excellent. We could not fault our stay, with the exception that we had prepaid the accommodation, but the hotel has billed us for another night on our credit card. It has now been a week since we were there but the amount is still on the credit card showing we have to pay. This is extremely concerning as the hotel did not advise us and agreed we had fully paid. After contacting our credit card personnel we have to wait another 5 days to see if the charge has been taken off. If not we have to contact Anna Hotel.....Not happy.

Category Scores

4.0/5
5.0/5
5.0/5
4.0/5

This review received a response on

Dear Guest, Thank you for the great review of our anna hotel especially about our service and location! The additional amount missing from your credit card was the preauthorisation we took on day of …

Dear Guest, Thank you for the great review of our anna hotel especially about our service and location! The additional amount missing from your credit card was the preauthorisation we took on day of check-in just in case for any extras. You are right, the authorised amount has not been released until now and I would like to apologize for that. My collegue saw your feedback yesterday and released the amount immediately. It should be back on your credit card in latest two or three working days. We are very sorry for this inconveniece caused and would be very pleased to welcome you back someday. If you have any further question please contact me directly. Warm Regards from Munich Sandra Lageder (Front Office Manager s.…) and the team of the anna hotel by Geisel

5/5
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There are no comments available for this review

Category Scores

5.0/5
5.0/5
5.0/5
4.0/5
4.0/5

This review received a response on

Dear Guest, Thank you for the great review of our anna hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With best regards from Munich Sandra Lageder (Front Office M…

Dear Guest, Thank you for the great review of our anna hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With best regards from Munich Sandra Lageder (Front Office Manager) and the team of the anna hotel by Geisel

3/5
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Wesentlich mehr auf die Gäste des Hauses eingehen

Category Scores

3.0/5
4.0/5
5.0/5
2.0/5
5.0/5

This review received a response on

Lieber Herr M., vielen Dank, dass Sie sich die Zeit genommen haben, unseren Fragebogen auszufüllen. Die Meinung und Zufriedenheit unserer Gäste ist uns sehr wichtig! Schön, dass Sie unsere zentrale …

Lieber Herr M., vielen Dank, dass Sie sich die Zeit genommen haben, unseren Fragebogen auszufüllen. Die Meinung und Zufriedenheit unserer Gäste ist uns sehr wichtig! Schön, dass Sie unsere zentrale Lage und unsere Zimmerausstattung überzeugt haben. Auf der anderen Seite bedauere ich sehr, dass Sie mit unserem Service, sowie unserem kulinarischen Angebot nicht zufrieden waren und ich möchte mich hierfür bei Ihnen entschuldigen. Um unsere Leistungen stetig zu verbessern würde ich mich sehr über ein detaillierteres Feedback freuen. Wir hoffen dennoch, dass Sie uns nochmal eine Chance geben und wir Sie erneut bei uns begrüßen dürfen. Mit freundlichen Grüßen aus München, Sandra Lageder (Front Office Manager s.…) und das gesamte Team vom anna hotel

5/5
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Category Scores

5.0/5
5.0/5
5.0/5
5.0/5

This review received a response on

Lieber oli, vielen Dank für die tolle Bewertung, die Sie unserem anna hotel gegeben haben. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns so gut gefallen hat und hoffen, Sie bald wieder bei u…

Lieber oli, vielen Dank für die tolle Bewertung, die Sie unserem anna hotel gegeben haben. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns so gut gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Bis dahin herzliche Grüße aus München Alexandra Eberlein (Ass. Front Office Manager) und das Team vom anna hotel by Geisel

5/5
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There are no comments available for this review

Category Scores

5.0/5
5.0/5
5.0/5
5.0/5

This review received a response on

Dear Craig n, Thank you for the great review of our anna hotel! We are glad that you enjoyed your stay in every aspect and hope to see you again very soon. Warm Regards from Munich, Alexandra Eberle…

Dear Craig n, Thank you for the great review of our anna hotel! We are glad that you enjoyed your stay in every aspect and hope to see you again very soon. Warm Regards from Munich, Alexandra Eberlein (Ass. Front Office Manager) and the team of the anna hotel by Geisel