Bewertungsverteilung

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Reisende

5/5

„Very helpful in the new City“

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For tourists, this hostel is great place to stay at cheaper price. The hostel has provided lot of leaflets to explore the city which was very very helpful. If I visit Dresden again, I will be definitely staying at this place.

Bewertung pro Kategorie

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Kommentar zur Bewertung vom

Dear Guest, thanks so much for such wonderful review of our place. We've enjoyed a lot reading it! :) It's a wonderful thing that you recommend our place to other travellers and that you appreciate t…

Dear Guest, thanks so much for such wonderful review of our place. We've enjoyed a lot reading it! :) It's a wonderful thing that you recommend our place to other travellers and that you appreciate the informative leaflets so much. Our dear receptionist Jule designed them herself and I think the maps look super cool. It is such a helpful thing to have one of these on hand while exploring the city. :) We would love to have you back again and are already looking forward to it!:) Best wishes from Dresden Jessie - Lollis Homestay

5/5

„Beautiful place to stay! Thank you.“

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Great place to stay. Friendly staff was very helpful in giving information, solving problems, answering questions about places to enjoy and reminding of free events that the hostel offers. Shared rooms had beautiful decoration and a lot of space. Common areas had a home feeling to it. Everything was wonderfully clean. Location in Neustadt was great with beautiful and safe surroundings, and near shops, trams, train station and a lovely park Alaunpark. I appreciate the special effords to be an environmental friendly hostel, eg. energy supply. A disturbing thing was the noise from bars next door and around the hostel til very late at night. Perhaps there could be clear information to upcoming guests about it, maybe with specific expected noise times, so guests can be aware (and maybe guests would choose a private room in the hostel or maybe even another hostel). Maybe if possible the hostel could collaborate with the bars to reduce the noise so the stay is more enjoyable for everyone. Also I would suggest the lounge/kitchen area to have only quiet music or none at all, specially during the night. There were a couple of times with too loud music, but mostly it was ok. Another disturbing thing was the staff's unfriendly way of speaking when I arrived for the check in, and also later on another occasion. I would suggest to choose more positive words and a calmer tone of voice when dealing with misunderstandings with guests, specially at check in, so that the focus is always on making the guest feel welcome, and clearing out misunderstandings in a non-judgemental, kind way. People coming in may be exhausted from the travelling (like I was) and it would be nice to meet a calm and welcoming, friendly staff. Generally during my stay the staff was friendly and very helpful. But on two occasions I was met with some unfriendly words that were disturbing to my stay. This hostel was in my experience really great overall, so I hope with my feedback it will become even better. Thank you. A special thanks to Julia for all the information about the National Park Sächsische Schweiz and the specific answers to my questions. I had an amazing day hiking there! Thank you to the hostel for your contribution to making my stay in Dresden amazing. Relaxed and welcoming atmosphere. Good opportunity to meet other travellers. Nice to have the offer of so many free events, though I could not join any. Maybe next time. Great, spacious, very clean rooms, bathrooms and lounge/kitchen area. Beautiful choice of materials and decorations. Nice to have a table and chairs in the shared rooms, and wonderful wooden bunkbeds. Nice to have a place in the kitchen for own food, practical and feeling like home. Good lounge/kitchen area to talk with other guests. Location in Neustadt was great with beautiful and safe surroundings, and near shops, trams, train station and a lovely park. Everywhere was wonderfully clean! I really appreciate that! Friendly staff was very helpful in giving information, solving problems, answering questions about places to enjoy and reminding of free events that the hostel offers. And I loved the lemon water!

Bewertung pro Kategorie

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Kommentar zur Bewertung vom

Dear Guest, THANK YOU for staying at our place. It was lovely having you here and it is really amazing how much time you took and effort you made to let us know about your stay in such detailed revie…

Dear Guest, THANK YOU for staying at our place. It was lovely having you here and it is really amazing how much time you took and effort you made to let us know about your stay in such detailed review. :) Seems like you overall enjoyed your stay with us which is simply beautiful. So I now directly come to your points of critique. :) Some guests already know what they are getting themselves into while booking as it is a pretty common thing that the Neustadt and especially the street where we are located in is probably the most vivid place in Dresden. So people usually specifically choose our place for this reason as they want to be in the middle of our scenic neighbourhood. But you're right - especially people from abroad might not know what they are getting themselves into so it would be helpful to put the information on our website. Thank you for pointing that out. :) And I am very sorry to read that you felt a little uncomfortable while check in and in another situation due to a potentially unfriendly tone. Positivity and a warm welcome is usually a must have at the reception but quite rarely it happens that due to stressful situations one is not a 100% conscious of their tone and it might be msitaken with an unfriendly behaviour. The good thing is - as you have experienced yourself - that those situations are rare and that most of the time you receive the best service possible and an always heartwarming smile at the reception. :) We send you best wishes from Dresden Jessie - Lollis Homestay

5/5
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Bewertung pro Kategorie

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5/5

„Lovely“

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The experience was one of a kind. Best hostel I've been to in Europe so far. Wish you had more branches with such helpful staff.

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Kommentar zur Bewertung vom

Dear Guest, wow, thanks so much for these amazing words! :) What a lovely thing to write. We are very happy that you found our place so outstanding and that you wish there was more of us at other pla…

Dear Guest, wow, thanks so much for these amazing words! :) What a lovely thing to write. We are very happy that you found our place so outstanding and that you wish there was more of us at other places. Actually we think it is the secret behind our performance that we are an one and only thing so expanding isn't really an option at the moment. But plenty of people visit us again every now and then because I guess they feel the same way. :) Thanks so much for your stay. We would love to have you back again any time. Best wishes from Dresden Jessie - Lollis Homestay

5/5

„Friendly hostel where you feel at home“

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Very friendly recepcionists told us about most interesting places in Dresden and made us feel at home. We were accommodated in a comfortable room with nice design (like any other room in the hostel); living space was upstairs and it helped a lot to avoid noises while sleeping. I liked the atmosphere of Lollis, where everyone makes friends and gets involved in different activities. Next time I'll stay at Lollis again! Wifi was slow sometimes

Bewertung pro Kategorie

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Kommentar zur Bewertung vom

Dear Guest, thanks so much for your beautiful review and for pointing out the "at home" feeling! :) It is actually quite an important thing for us to make people feel comfortable so it is such a plea…

Dear Guest, thanks so much for your beautiful review and for pointing out the "at home" feeling! :) It is actually quite an important thing for us to make people feel comfortable so it is such a pleasant thing that you tell us we did a good job on this. Lovely that you as well enjoyed the very individual design and look of our place with all the art works on the walls, the quirky furniture etc. :) Yeah, the set up of common rooms on the first floor and the beds on the upper floors really help to find some silence and sleep during night time. :) Such a great feedback that you loved the atmosphere, the people and all the activities we host so much. We are already looking forward to seeing you again next year! Best wishes from Dresden Jessie - Lollis Homestay :)