4.0
Very Good

Summary of 5,633 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 4.0/5 based on reviews from all travelers.

Good family hotel. Close to Blue Mountains. Fantastic service. Great location.

Location

4.2/5
852 reviews

Well-located, although unfortunately the parking isn't easy. Near downtown with great sightseeing and shopping. Restaurants & bars in the area are ok.

Service

3.8/5
2081 reviews

Professional, friendly service, especially at the bar. Decent management, reception, and restaurant service. Recreation staff is nice. Room service could have been improved. Housekeeping can be a problem. Great concierge service. Booking process should be better organized. Hotel security is ok.

Breakfast

3.2/5
563 reviews

Decent and moderately priced breakfast.

Room

3.1/5
1903 reviews

Average but big rooms with wonderful views, and okay beds. Complaints about cleanliness, maintenance, and TVs. Small rooms and poorly cleaned bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Subpar furniture and balconies. Shower can be a problem.

Food

2.6/5
1223 reviews

Poor dining experience with untidy dining area. Guests unimpressed by menu and desserts. Food is pricey and snacks are subpar. Unappetizing pork dishes and side dishes. Untasty beef dishes & steak. No good fish & seafood. Acceptable poultry dishes. Pizza is ok. Salads are not good. Bad pasta. Bad Vegan Food. Bad Vegetarian Food.

Value

2.4/5
450 reviews

Value for money could be better. Food is a bit overpriced. Acceptable breakfast prices. Affordable beverage prices. Relatively high internet cost.

Cleanliness

2.0/5
650 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Dirty in the dining and pool areas.

WiFi

2.0/5
60 reviews

Wifi quality could be improved. Relatively high internet cost.

Beach

1.3/5
10 reviews

Beach is not so nice. No good beach sports.

Rated 3.9/5 based on reviews from couples.

Good bar service. Affordable beverage prices.

Location

4.0/5
351 reviews

Well-located, although unfortunately the parking isn't easy. Good shopping and sightseeing. Restaurants & bars in the area are ok.

Service

4.0/5
845 reviews

Friendly, professional service, especially at the bar and restaurant. Average management, reception and housekeeping. Great concierge service. Room service could have been improved. Booking process should be better organized. Recreation staff is nice. Hotel security is ok.

Bar

3.6/5
134 reviews

Great, affordable bar with good drinks. Good bar service.

Room

3.4/5
788 reviews

Okay beds and somewhat clean, big rooms with excellent views. Inadequate minibars in older, poorly-maintained rooms. Insufficiently clean bathrooms and subpar kitchenettes. Substandard furniture with poor A/C, TV's and balconies. Shower can be a problem.

Breakfast

3.1/5
227 reviews

Breakfast is decent but expensive.

Food

3.0/5
537 reviews

Poor dining with a standard menu. Complaints about restaurant cleanliness, sides, and desserts. Food is pricey and snacks are subpar. Untasty beef dishes & steak. No good fish & seafood. Pizza is ok. Bad Vegan Food.

Value

2.6/5
161 reviews

Fairly good value for money. Pricey food, particularly breakfasts, and expensive WiFi. Affordable beverage prices.

Cleanliness

2.5/5
241 reviews

Bathrooms, dining area untidy; rooms relatively untidy. Hotel facilities could use a good clean.

WiFi

1.6/5
20 reviews

Wifi quality could be improved. Relatively high internet cost.

Rated 3.8/5 based on reviews from families.

Recreation staff is nice. Great concierge service.

Location

4.2/5
226 reviews

Well-located, although unfortunately the parking isn't easy. Good shopping and sightseeing.

Service

3.6/5
657 reviews

Friendly service, with great service at restaurant and bar, and OK reception. Somewhat professional service, okay management, but subpar housekeeping. Recreation staff is nice. Room service could have been improved. Great concierge service. Booking process should be better organized. Childcare is fair.

Breakfast

3.0/5
152 reviews

Decent and moderately priced breakfast.

Room

2.9/5
516 reviews

Average rooms, poorly cleaned and maintained. Small rooms and poorly cleaned bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Spacious rooms with excellent views. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

Comfort

2.8/5
161 reviews

Rooms are big and moderately comfortable. Noisy rooms, small bathrooms, uncomfortable beds, and inadequate A/C.

Value

2.5/5
140 reviews

Value for money could be better. Food is a bit overpriced. Acceptable breakfast prices. Affordable beverage prices. Relatively high internet cost.

Food

2.4/5
337 reviews

Bad overall dining experience with a bad menu. Food is pricey and snacks are subpar. Complaints about restaurant cleanliness, sides, and desserts. Untasty beef dishes & steak. No good fish & seafood. Salads are not good. Acceptable poultry dishes. Bad Vegetarian Food.

WiFi

1.7/5
13 reviews

Wifi quality could be improved. Relatively high internet cost.

Cleanliness

1.6/5
203 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Dirty in the dining and pool areas.

Rated 3.8/5 based on reviews from business travelers.

Luxurious Hotel.

Location

4.1/5
19 reviews

Great location.

Service

4.0/5
70 reviews

Reception is decent, with overall friendly and professional service.

Breakfast

3.2/5
12 reviews

Breakfast is average.

Room

3.1/5
61 reviews

Average but big rooms with wonderful views, and okay beds. Rooms are outdated, untidy, badly-maintained with substandard furniture.

Vibe

2.9/5
20 reviews

OK vibe and a friendly atmosphere. Hotel could use some updating.

Food

2.5/5
36 reviews

Poor menus and okay food.

Value

2.4/5
6 reviews

Value for money could be better.

Cleanliness

2.0/5
18 reviews

Rooms could be cleaner.

Rated 4.1/5 based on reviews from solo travelers.

Location is great. Good bar.

Location

4.2/5
8 reviews

Great location.

Bar

3.8/5
6 reviews

Bar is awesome.

Service

3.6/5
31 reviews

Friendly, more-or-less professional service, and so-so reception.

Room

3.0/5
28 reviews

Well-sized, typical rooms with mediocre beds. Inadequately cleaned and maintained rooms and bathrooms.

Food

2.6/5
15 reviews

Poor menus and okay food.

Value

2.5/5
8 reviews

Fairly good value for money.

Cleanliness

2.0/5
14 reviews

Rooms could be cleaner.

Rated 3.8/5 based on reviews from all travelers.

Good family hotel. Close to Blue Mountains. Fantastic service. Great location.

Location

4.1/5
849 reviews

Well-located, although unfortunately the parking isn't easy. Near downtown with great sightseeing and shopping. Restaurants & bars in the area are ok.

Service

3.8/5
2068 reviews

Professional, friendly service, especially at the bar. Decent management, reception, and restaurant service. Recreation staff is nice. Room service could have been improved. Housekeeping is satisfactory. Great concierge service. Booking process should be better organized. Hotel security is ok.

Breakfast

3.2/5
557 reviews

Decent and moderately priced breakfast.

Room

3.2/5
1883 reviews

Average but big rooms with wonderful views, and okay beds. Complaints about cleanliness, maintenance, and TVs. Small rooms and poorly cleaned bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Subpar furniture and balconies. Shower can be a problem.

Food

2.6/5
1213 reviews

Poor dining experience with untidy dining area. Guests unimpressed by menu and desserts. Food is pricey and snacks are subpar. Unappetizing pork dishes and side dishes. Untasty beef dishes & steak. No good fish & seafood. Acceptable poultry dishes. Pizza is ok. Salads are not good. Bad pasta. Bad Vegan Food. Bad Vegetarian Food.

Value

2.4/5
446 reviews

Value for money could be better. Food is a bit overpriced. Acceptable breakfast prices. Affordable beverage prices. Relatively high internet cost.

Cleanliness

2.0/5
646 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Dirty in the dining and pool areas.

WiFi

2.0/5
60 reviews

Wifi quality could be improved. Relatively high internet cost.

Beach

1.3/5
10 reviews

Beach is not so nice. No good beach sports.

Rated 3.9/5 based on reviews from couples.

Good bar service. Affordable beverage prices.

Service

4.0/5
843 reviews

Friendly, professional service, especially at the bar and restaurant. Average management, reception and housekeeping. Great concierge service. Room service could have been improved. Booking process should be better organized. Recreation staff is nice. Hotel security is ok.

Location

4.0/5
350 reviews

Well-located, although unfortunately the parking isn't easy. Good shopping and sightseeing. Restaurants & bars in the area are ok.

Bar

3.6/5
134 reviews

Great, affordable bar with good drinks. Good bar service.

Room

3.5/5
786 reviews

Okay beds and somewhat clean, big rooms with excellent views. Inadequate minibars in older, poorly-maintained rooms. Insufficiently clean bathrooms and subpar kitchenettes. Substandard furniture with poor A/C, TV's and balconies. Shower can be a problem.

Breakfast

3.1/5
227 reviews

Breakfast is decent but expensive.

Food

3.0/5
537 reviews

Poor dining with a standard menu. Complaints about restaurant cleanliness, sides, and desserts. Food is pricey and snacks are subpar. Untasty beef dishes & steak. No good fish & seafood. Pizza is ok. Bad Vegan Food.

Value

2.6/5
161 reviews

Fairly good value for money. Pricey food, particularly breakfasts, and expensive WiFi. Affordable beverage prices.

Cleanliness

2.5/5
241 reviews

Bathrooms, dining area untidy; rooms relatively untidy. Hotel facilities could use a good clean.

WiFi

1.6/5
20 reviews

Wifi quality could be improved. Relatively high internet cost.

Rated 3.8/5 based on reviews from families.

Recreation staff is nice.

Location

4.2/5
226 reviews

Well-located, although unfortunately the parking isn't easy. Good shopping and sightseeing.

Service

3.7/5
650 reviews

Friendly service, with great service at restaurant and bar, and OK reception. Somewhat professional service, okay management, but subpar housekeeping. Recreation staff is nice. Room service could have been improved. Great concierge service. Booking process should be better organized. Childcare is fair.

Breakfast

3.0/5
147 reviews

Decent and moderately priced breakfast.

Room

2.9/5
507 reviews

Average rooms, poorly cleaned and maintained. Small rooms and poorly cleaned bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Spacious rooms with excellent views. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

Comfort

2.8/5
160 reviews

Rooms are big and moderately comfortable. Noisy rooms, small bathrooms, uncomfortable beds, and inadequate A/C.

Value

2.5/5
138 reviews

Value for money could be better. Food is a bit overpriced. Acceptable breakfast prices. Affordable beverage prices. Relatively high internet cost.

Food

2.4/5
332 reviews

Bad overall dining experience with a bad menu. Food is pricey and snacks are subpar. Complaints about restaurant cleanliness, sides, and desserts. Untasty beef dishes & steak. No good fish & seafood. Salads are not good. Acceptable poultry dishes. Bad Vegetarian Food.

WiFi

1.7/5
13 reviews

Wifi quality could be improved. Relatively high internet cost.

Cleanliness

1.6/5
201 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Dirty in the dining and pool areas.

Rated 3.8/5 based on reviews from business travelers.

Luxurious Hotel.

Location

4.1/5
19 reviews

Great location.

Service

4.0/5
70 reviews

Reception is decent, with overall friendly and professional service.

Breakfast

3.2/5
12 reviews

Breakfast is average.

Room

3.1/5
61 reviews

Average but big rooms with wonderful views, and okay beds. Rooms are outdated, untidy, badly-maintained with substandard furniture.

Vibe

2.9/5
20 reviews

OK vibe and a friendly atmosphere. Hotel could use some updating.

Food

2.5/5
36 reviews

Poor menus and okay food.

Value

2.4/5
6 reviews

Value for money could be better.

Cleanliness

2.0/5
18 reviews

Rooms could be cleaner.

Rated 4.1/5 based on reviews from solo travelers.

Location is great. Good bar.

Location

4.2/5
8 reviews

Great location.

Bar

3.8/5
6 reviews

Bar is awesome.

Service

3.6/5
31 reviews

Friendly, more-or-less professional service, and so-so reception.

Room

3.0/5
28 reviews

Well-sized, typical rooms with mediocre beds. Inadequately cleaned and maintained rooms and bathrooms.

Food

2.6/5
15 reviews

Poor menus and okay food.

Value

2.5/5
8 reviews

Fairly good value for money.

Cleanliness

2.0/5
14 reviews

Rooms could be cleaner.