3.4
Poor

Summary of 1,483 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 3.4/5 based on reviews from all travelers.

"Fair wellness hotel. Close to Fallsview Casino. Good for sightseeing with nearby parking areas. Room needs to be improved. Vibe is not too good. Fantastic service."

Location

4.2/5
347 reviews

"Great location. Pricey, inconvenient parking." Excellent sightseeing, restaurants and bars nearby. Not many options for shopping.

Service

3.7/5
285 reviews

"Friendly, professional service, however housekeeping is less well rated." Average reception and restaurant service, but management is not great. Recreation staff is nice. Booking process should be better organized. Room service is average.

Value

3.0/5
174 reviews

"Fairly good value for money. Normally priced food."

Food

2.5/5
35 reviews

"Decent food and menu. Normally priced food."

Room

2.4/5
583 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Okay room size, but subpar beds and furnishing. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Comfort

2.2/5
235 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Amenities

2.1/5
121 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Cleanliness

1.9/5
260 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities." Wellness & sports facilities could use better cleaning.

Vibe

1.9/5
95 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Good casino hotel. Great for a wellness holiday. Awesome for families.

Breakfast

1.8/5
50 reviews

"Breakfast can be improved."

WiFi

1.2/5
59 reviews

"Wifi quality could be improved."

Rated 3.5/5 based on reviews from all travelers.

"Fair wellness hotel. Close to Fallsview Casino. Good for sightseeing with nearby parking areas. Room needs to be improved. Vibe is not too good. Fantastic service."

Location

4.2/5
18 reviews

"Great location with excellent sightseeing."

Service

3.5/5
14 reviews

"Reception and service are alright. Housekeeping can be a problem."

Value

2.8/5
7 reviews

"Fairly good value for money."

Comfort

2.5/5
15 reviews

"Fair sized rooms, though noisy and uncomfortable."

Room

2.2/5
26 reviews

"Average sized, poorly cleaned rooms and bathrooms."

Cleanliness

1.9/5
9 reviews

"Rooms could be cleaner."

Rated 3.3/5 based on reviews from all travelers.

"Fair wellness hotel. Close to Fallsview Casino. Good for sightseeing with nearby parking areas. Room needs to be improved. Vibe is not too good. Fantastic service."

Location

4.2/5
321 reviews

"Great location. Pricey, inconvenient parking." Excellent sightseeing, restaurants and bars nearby. Not many options for shopping.

Service

3.8/5
267 reviews

"Friendly, professional service, however housekeeping is less well rated." Average reception and restaurant service, but management is not great. Recreation staff is nice. Booking process should be better organized. Room service is average.

Value

3.0/5
163 reviews

"Fairly good value for money. Normally priced food."

Food

2.5/5
32 reviews

"Decent food and menu. Normally priced food."

Room

2.4/5
545 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Okay room size, but subpar beds and furnishing. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Amenities

2.2/5
112 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Comfort

2.2/5
216 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Vibe

2.0/5
88 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

Cleanliness

1.9/5
247 reviews

"Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept." Moderately clean hotel facilities. Wellness & sports facilities could use better cleaning.

Breakfast

1.8/5
43 reviews

"Breakfast can be improved."

WiFi

1.1/5
57 reviews

"Wifi quality could be improved."

Rated 3.5/5 based on reviews from all travelers.

"Fair wellness hotel. Close to Fallsview Casino. Good for sightseeing with nearby parking areas. Room needs to be improved. Vibe is not too good. Fantastic service."

Location

4.2/5
5 reviews

"Great location."

Room

1.9/5
8 reviews

"Room needs to be improved."