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The Frenchman at the front desk was very helpful!

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Quality of beds and linen is very good. Kettle and iron boards available if asked for - unseen in this category of hotel. Very noisy bedroom. No shower gel or shampoo given until day before last. People at reception not receptive. And no inside cafe which makes the place very dull on rainy days. Extremely noisy and despite the fact that we stayed 1 week and complained, we were not given other rooms. Occitane shower gels and shampoos were only provided on the day before last - no further comment on this basic aspect of service. People at the reception were close to rude apart from a man only there in the morning. They are absorbed by the computer and do not greet clients. When asked to make a reservation, they said it had to be done with the vinothek, the sense of service is quite low. It certainly felt they did not want to be doing these jobs. A shame for frontline positions. You would benefit from having a cafe accessible all day rather than advising clients to cross the street to the coffee fellows. Breakfast could be more varied. It is heavy on protein.

Excelsior is the continuation of the Konigshof that I was a regular customer. The standards are not the same but the willingness ,friendliness and service are making me extremely comfortable in the hotel