Service
"Guests complain about the professionalism of the staff and management." Friendly service, and reception was okay. Room service could have been improved. Hotel security can be an issue. Booking process is sufficient.
Location
"Location is ok. Accessible by car, but parking is costly." Near city centre with great sightseeing and nearby restaurants.
WiFi
"Wifi quality could be improved."
Room
"Complaints about maintenance and cleanliness in rooms and bathrooms." Poor beds, A/C, furniture, and kitchenettes. Great balconies with great views, but there are complaints about the age of the rooms and the minibars. Acceptable room size and TV's. Shower can be a problem.
Value
"Value for money could be better. Acceptable breakfast prices." Food is a bit overpriced.
Food
"Bad overall dining experience with a bad menu." Restaurant is pricey and lacks cleanliness, but desserts are alright. Bad snacks.
Comfort
"Poor beds, with complaints about A/C and noise. Average sized rooms."
Breakfast
"Breakfast is reasonably priced, but not exceptional."
Amenities
"Older facilities and unpleasant entrance area." Elevator in need of updating. Handicap accessible facilities are all right.
Cleanliness
"Bathrooms and rooms are untidy." Hotel facilities could use a good clean. Dirty in the dining and pool areas. Wellness & sports facilities could use better cleaning.