Easy to find, and a hotel situated in lovely grounds. Generally warm and friendly staff, although it could sometimes take a moment to find someone to assist at the bar.
Large rooms were a very welcome change from the norm of modern hotels, and the additional space for sitting, dressing, and in the bathrooms makes a very pleasant experience. We had three rooms in total, and all were large and comfortable. There is a sense that all bedrooms are coming up for a refresh, and I would hope that it's not too long before they get it, as well as some of the communal areas.
There feels like a huge opportunity here to kick the whole hotel up a gear in terms of atmosphere and decor, positioning it well against rivals at similar prices.
Drawing room and bar not permanently attended by staff. Some odd music choices at times.
Reception not overly welcoming, and cold when the wind blows the front door open. Restaurant a little stiff.
Some communal areas including the carpets outside Clock Room very much in need of a thorough hoover more frequently. The room itself was OK, although carpets felt a bit grubby, and the dressing gowns were a shade of off white, which sets off alarm bells elsewhere....
Comfy bed. Good choices of seating downstairs.
Veggie menu rather limited, and some poor dishes, but overall, good.
Odd noise in the Clock Room - sounds like a hot-air heating boiler nearby, and a metallic clinking through the night. Once you've tuned in, you can't tune out! Cleanliness a little off, but the room needs a lift overall. Could be really lovely.
Sometimes a little scarce, but always a pleasant and helpful service from waiting staff and bar staff. Some real gems that do the hotel great credit