Score distribution

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Types of travelers

5/5

"Perfect night away"

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We came for the night to celebrate our first wedding anniversary, having been married at Hintlesham Hall the year before. We were made to feel so special. Staff remembered our names, an anniversary card was placed in our room anf the meal was perfect. So relaxing. A posh venue but no pretentiousness. No bad words to say Slept like a baby Amazing!! Excellent portion size and great quality. Thanks so much for being so accommodating with my dairy allergy Beautiful. Felt like royalty. Gorgeous Anniversary card in the room was very sweet. Staff knew our names.

Category Scores

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3/5

"Time to refresh"

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Easy to find, and a hotel situated in lovely grounds. Generally warm and friendly staff, although it could sometimes take a moment to find someone to assist at the bar. Large rooms were a very welcome change from the norm of modern hotels, and the additional space for sitting, dressing, and in the bathrooms makes a very pleasant experience. We had three rooms in total, and all were large and comfortable. There is a sense that all bedrooms are coming up for a refresh, and I would hope that it's not too long before they get it, as well as some of the communal areas. There feels like a huge opportunity here to kick the whole hotel up a gear in terms of atmosphere and decor, positioning it well against rivals at similar prices. Drawing room and bar not permanently attended by staff. Some odd music choices at times. Reception not overly welcoming, and cold when the wind blows the front door open. Restaurant a little stiff. Some communal areas including the carpets outside Clock Room very much in need of a thorough hoover more frequently. The room itself was OK, although carpets felt a bit grubby, and the dressing gowns were a shade of off white, which sets off alarm bells elsewhere.... Comfy bed. Good choices of seating downstairs. Veggie menu rather limited, and some poor dishes, but overall, good. Odd noise in the Clock Room - sounds like a hot-air heating boiler nearby, and a metallic clinking through the night. Once you've tuned in, you can't tune out! Cleanliness a little off, but the room needs a lift overall. Could be really lovely. Sometimes a little scarce, but always a pleasant and helpful service from waiting staff and bar staff. Some real gems that do the hotel great credit

Category Scores

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3/5

"Very relaxing but hotel could do better."

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A good hotel, but some aspects of catering fell short of expectations. We choose Hintlesham Hall as the hotel looked lovely and the restaurant menu included a variety of interesting options for vegetarians. The food was great but on waiting for our table the well presented a la carte menu was swapped for a set menu sheet of paper when we asked for the vegetarian options. Classic how to make your guests feel second class diners!!! OK, so we let that go as the standard of food and service in the restaurant was very high. As for breakfast - the continental options were minimal, probably the worst effort we have experienced in many years of hotel stays. There were no labels for what was included, whole milk where many people have other dietary requirements and very little choice. The table service needed prompting to bring milk for the coffee and when we dared to ask for the vegetarian options on the breakfast menu I was told "there isn't one but we do have vegetarian sausages". So yet again we were faced with the feeling that we were somehow second class. The irony is you could be celebrating the fact you have a extensive vegetarian menu - put it in the Al a Carte menu. Improve breakfast by offering more choice - you have vegetarian sausages so why not include options on the menu and not expect your guests to ask - it doesn't use any more ink! There was a minor issue in our room but only minor so we didn't mention the flies at the window. I have not put this review on any public web site as I feel it is for you to deal with directly first. Except for flies in the bedroom. The restaurant standard was very good but let down by breakfast. Offering salmon in place of ham for vegetarians suggests some training for staff might be beneficial. The room was cosy and warm for winter

Category Scores

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5/5

"Excellent experience with attentive and friendly staff"

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Beautiful room, friendly and professional staff, amazing food.. We will be returning

Category Scores

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3/5

"ok"

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Our room was very hot (top floor) and we had to have the window open constantly. The food in the dining room was average. Fortunately all the staff throughout the hotel were excellent! Quiet! The menu was uninspiring and the food average. Hot hot hot!Low beams. I am 6'1" and it required plenty of ducking and bending. Maybe should have been pointed out in advance. The staff were excellent and could not have been more polite and helpful .

Category Scores

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