3.8
Good

Summary of 3,251 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 3.8/5 based on reviews from all travelers.

Fair budget hotel. Close to Great Smoky Mountains. Great location.

Location

4.0/5
914 reviews

Great location. Parking is rare. Central location with great sightseeing, dining out and shopping. Affordable parking.

Service

3.0/5
512 reviews

Fairly friendly, professional staff, but complaints about reception. Housekeeping and management are lacking. Recreation staff is nice. Booking process is sufficient. Room service could have been improved. Great hotel security.

Room

2.9/5
1152 reviews

Average rooms, poorly cleaned and maintained. Small rooms and poorly cleaned bathrooms. Beds and balcony are alright. Spacious rooms with okay minibars. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

Cleanliness

2.3/5
732 reviews

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area.

Breakfast

1.8/5
282 reviews

Breakfast affordable but not highly reviewed.

WiFi

1.4/5
16 reviews

Wifi quality could be improved.

Rated 3.6/5 based on reviews from families.

Recreation staff is nice. Good restaurants & bars in the area.

Location

4.0/5
427 reviews

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

Pool

3.6/5
89 reviews

Clean pool area.

Comfort

3.4/5
217 reviews

Large rooms with average comfort and standard beds. Smallish bathrooms with okay A/C, but a lot of noise.

Service

3.2/5
213 reviews

Fairly friendly, professional staff, but complaints about reception. Housekeeping and management are lacking. Recreation staff is nice. Room service could have been improved.

Room

2.9/5
494 reviews

Average rooms, poorly cleaned and maintained. Small rooms and poorly cleaned bathrooms. Large rooms with great views, decent balconies, and so-so beds. Poor quality TV's, furniture, and kitchenettes. Shower can be a problem. A/C and minibars are so-so.

Cleanliness

2.2/5
310 reviews

Rooms and bathrooms are untidy, but pool area is clean. Hotel facilities could use a good clean.

Breakfast

1.6/5
131 reviews

Breakfast affordable but not highly reviewed.

WiFi

1.1/5
6 reviews

Wifi quality could be improved.

Rated 3.6/5 based on reviews from couples.

Location is great.

Location

4.1/5
228 reviews

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

Service

3.0/5
103 reviews

Relatively friendly and professional service. Complaints about housekeeping and reception. Booking process is sufficient.

Comfort

2.9/5
130 reviews

Rooms are big and moderately comfortable. Noisy rooms, small bathrooms, uncomfortable beds, and inadequate A/C.

Room

2.5/5
262 reviews

Standard rooms, although beds, A/C and maintenance are substandard. Poorly cleaned, older rooms with subpar TVs and furniture. Small rooms and poorly cleaned bathrooms. Spacious rooms with excellent views. Shower can be a problem.

Cleanliness

2.1/5
162 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

2.1/5
60 reviews

Breakfast affordable but not highly reviewed.

WiFi

1.4/5
5 reviews

Wifi quality could be improved.

Rated 3.9/5 based on reviews from solo travelers.

Great location.

Location

4.2/5
10 reviews

Great location.

Service

2.9/5
5 reviews

Service is adequate.

Room

2.8/5
9 reviews

Room is all right.

Breakfast

1.6/5
6 reviews

Breakfast can be improved.

Rated 3.4/5 based on reviews from all travelers.

Fair budget hotel. Close to Great Smoky Mountains. Great location.

Location

4.0/5
894 reviews

Great location. Parking is rare. Central location with great sightseeing, dining out and shopping. Affordable parking.

Service

3.0/5
505 reviews

Fairly friendly, professional staff, but complaints about reception. Housekeeping and management are lacking. Recreation staff is nice. Booking process is sufficient. Room service could have been improved. Great hotel security.

Room

2.8/5
1127 reviews

Average rooms, poorly cleaned and maintained. Small rooms and poorly cleaned bathrooms. Beds and balcony are alright. Substandard furniture, A/C, TV's and kitchenettes. Spacious rooms with okay minibars. Shower can be a problem.

Cleanliness

2.3/5
715 reviews

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area.

Breakfast

1.8/5
273 reviews

Breakfast affordable but not highly reviewed.

WiFi

1.6/5
15 reviews

Wifi quality could be improved.

Rated 3.4/5 based on reviews from families.

Location is great. Good pool.

Location

4.0/5
413 reviews

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

Pool

3.6/5
89 reviews

Clean pool area.

Service

3.2/5
208 reviews

Fairly friendly, professional staff, but complaints about reception. Housekeeping and management are lacking. Recreation staff is nice. Room service could have been improved.

Room

2.9/5
477 reviews

Average rooms, poorly cleaned and maintained. Small rooms and poorly cleaned bathrooms. Large rooms with great views, decent balconies, and so-so beds. Poor quality TV's, furniture, and kitchenettes. Shower can be a problem. A/C and minibars are so-so.

Cleanliness

2.2/5
298 reviews

Rooms and bathrooms are untidy, but pool area is clean. Hotel facilities could use a good clean.

Breakfast

1.6/5
127 reviews

Breakfast affordable but not highly reviewed.

WiFi

1.1/5
6 reviews

Wifi quality could be improved.

Rated 3.4/5 based on reviews from couples.

Location is great.

Location

4.0/5
226 reviews

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

Service

3.0/5
102 reviews

Relatively friendly and professional service. Complaints about housekeeping and reception. Booking process is sufficient.

Comfort

2.8/5
128 reviews

Rooms are big and moderately comfortable. Noisy rooms, small bathrooms, uncomfortable beds, and inadequate A/C.

Room

2.5/5
259 reviews

Standard rooms, although beds, A/C and maintenance are substandard. Poorly cleaned, older rooms with subpar TVs and furniture. Small rooms and poorly cleaned bathrooms. Spacious rooms with excellent views. Shower can be a problem.

Cleanliness

2.1/5
159 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

2.0/5
59 reviews

Breakfast affordable but not highly reviewed.

WiFi

1.4/5
5 reviews

Wifi quality could be improved.

Rated 3.8/5 based on reviews from solo travelers.

Location is great.

Location

4.1/5
9 reviews

Great location.

Service

2.9/5
5 reviews

Service is adequate.

Room

2.8/5
9 reviews

Room is all right.

Breakfast

1.6/5
6 reviews

Breakfast can be improved.

Rated 4.0/5 based on reviews from all travelers.

Fair budget hotel. Close to Great Smoky Mountains. Great location.

Location

4.2/5
12 reviews

Great location.

Value

3.5/5
5 reviews

Best value for money.

Service

3.2/5
5 reviews

Service is adequate.

Comfort

3.2/5
7 reviews

Comfortable.

Room

2.8/5
15 reviews

Rooms are acceptable but need cleaning.

Cleanliness

2.4/5
14 reviews

Rooms could be cleaner.

Breakfast

1.8/5
8 reviews

Breakfast can be improved.

Rated 3.9/5 based on reviews from families.

Great location.

Location

4.2/5
10 reviews

Great location.

Room

2.8/5
12 reviews

Rooms are acceptable but need cleaning.

Cleanliness

2.5/5
10 reviews

Rooms could be cleaner.