4.5
Excellent

Summary of 3,289 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 4.5/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Great location. Awesome vibe."

Location

4.8/5
1404 reviews

"Great location." Central location with great sightseeing, dining out and shopping. Near public transport, airport, and train station. Easy car access but inadequate parking. Close to business sites.

Vibe

4.5/5
260 reviews

"Awesome vibe. Friendly atmosphere. Modern Hotel. Stylish hotel." Entrance area is ok. Luxury hotel. Good for traveling with friends. Good for business people.

Cleanliness

4.3/5
295 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."

Service

4.2/5
659 reviews

"Friendly service in reception, but less friendly in the restaurant." Management and housekeeping are decent. Room service could have been improved. Concierge service is average.

Room

3.8/5
943 reviews

"New rooms with exceptional minibars." Inadequate A/C and TVs in small rooms. Great furniture and okay bed in clean, decently maintained rooms. Decently-clean rooms with spacious bathrooms. Average view. Great shower.

Breakfast

3.6/5
245 reviews

"Tasty yet pricey breakfasts."

Comfort

2.5/5
538 reviews

"Guests complained about room size, comfort, beds, and A/C." Not too much noise, and spacious bathrooms.

WiFi

1.6/5
55 reviews

"Wifi quality could be improved."

Rated 4.5/5 based on reviews from families.

"Train station is close. Good furniture."

Location

4.9/5
179 reviews

"Great location, with good shopping nearby and easy access by car." Close to public transport and the train.

Cleanliness

4.3/5
39 reviews

"Clean hotel facilities. Clean rooms."

Service

4.2/5
88 reviews

"Professional service and good reception."

Room

3.5/5
121 reviews

"Clean rooms and nice bathrooms. Smaller rooms with average beds."

Breakfast

3.4/5
24 reviews

"Breakfast is average."

Comfort

2.1/5
66 reviews

"Rooms are average, though small, lacking comfort, and quite noisy."

WiFi

0.9/5
8 reviews

"Wifi quality could be improved."

Rated 4.4/5 based on reviews from couples.

"Wonderful sightseeing. New facilities."

Location

4.8/5
115 reviews

"Great location with good access by car. Good shopping and sightseeing." Close to public transport.

Vibe

4.4/5
23 reviews

"Awesome vibe. Modern Hotel. Friendly atmosphere. Entrance area is ok."

Cleanliness

4.3/5
22 reviews

"Clean rooms."

Service

4.3/5
54 reviews

"Efficient, friendly service with a nice reception."

Breakfast

3.5/5
28 reviews

"Breakfast is decent but expensive."

Room

3.5/5
99 reviews

"So-so rooms, beds, and views." Small, but tidy rooms with nice bathrooms.

Comfort

2.5/5
59 reviews

"Noise is as expected, as are the beds, although rooms are small and generally uncomfortable."

Rated 4.4/5 based on reviews from business travelers.

"Clean hotel facilities. Good accessibility by car."

Location

4.8/5
54 reviews

"Good location, close to public transport." Great shopping nearby and good access by car.

Vibe

4.4/5
5 reviews

"Awesome vibe."

Cleanliness

4.3/5
17 reviews

"Clean hotel facilities. Clean rooms."

Service

4.2/5
27 reviews

"Friendly service."

Room

3.7/5
30 reviews

"Small, but tidy rooms with nice bathrooms."

Comfort

2.4/5
12 reviews

"Small and uncomfortable rooms."

Rated 4.3/5 based on reviews from solo travelers.

"Awesome vibe. Nice building."

Location

4.8/5
22 reviews

"Great location near lots of shopping."

Vibe

4.5/5
11 reviews

"Awesome vibe."

Service

4.2/5
16 reviews

"Fantastic service."

Cleanliness

4.2/5
7 reviews

"Clean."

Breakfast

3.8/5
6 reviews

"Tasty breakfast."

Amenities

3.6/5
11 reviews

"Nice building."

Room

3.5/5
22 reviews

"Fine, but small, rooms, with nice bathrooms."

Comfort

2.5/5
10 reviews

"Small and uncomfortable rooms."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Great location. Awesome vibe."

Location

5.0/5
371 reviews

"Great location. Great sightseeing, restaurants and shopping nearby." Near public transport, airport, and train station.

Cleanliness

4.5/5
88 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."

Service

4.2/5
206 reviews

"Nice reception with friendly service and standard housekeeping." Room service could have been improved. Concierge service is average.

Room

3.8/5
255 reviews

"New, clean rooms with nice furniture." Beds are fine in small, decently maintained rooms. Decently-clean rooms with spacious bathrooms. Average view. Great shower.

Breakfast

3.4/5
57 reviews

"Breakfast is decent but expensive."

Comfort

2.5/5
136 reviews

"Noise is as expected, as are the beds, although rooms are small and generally uncomfortable." Spacious bathroom.

WiFi

1.2/5
36 reviews

"Wifi quality could be improved."

Rated 4.4/5 based on reviews from families.

"Clean rooms. Clean."

Location

4.9/5
53 reviews

"Great location near shopping and public transport."

Cleanliness

4.5/5
18 reviews

"Clean rooms."

Service

4.2/5
31 reviews

"Service is professional and friendly."

Room

3.7/5
43 reviews

"Clean rooms and nice bathrooms. Smaller rooms with average beds."

Breakfast

3.5/5
6 reviews

"Breakfast is average."

Comfort

2.3/5
22 reviews

"Uncomfortable, small rooms, with decent beds."

WiFi

0.7/5
5 reviews

"Complaints about WiFi."

Rated 4.3/5 based on reviews from couples.

"Great reception. Friendly service."

Location

4.8/5
45 reviews

"Great location near shopping and public transport."

Service

4.3/5
21 reviews

"Friendly service."

Cleanliness

4.2/5
6 reviews

"Clean rooms."

Breakfast

3.5/5
10 reviews

"Tasty breakfast."

Room

3.5/5
34 reviews

"Clean rooms and nice bathrooms. Smaller rooms with average beds."

Comfort

2.5/5
17 reviews

"Small rooms, but moderately comfortable with alright beds."

Rated 4.3/5 based on reviews from business travelers.

"Great room. Great location."

Location

4.9/5
8 reviews

"Great location near lots of shopping."

Service

4.1/5
7 reviews

"Fantastic service."

Room

3.4/5
10 reviews

"Room is all right."

Rated 4.3/5 based on reviews from solo travelers.

"Fantastic service. Great location."

Location

4.8/5
6 reviews

"Great location."

Service

4.0/5
5 reviews

"Fantastic service."

Rated 4.7/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Great location. Awesome vibe."

Location

4.8/5
789 reviews

"Great location. Near downtown with great sightseeing and shopping." Near to public transport and the airport. Easy car access but inadequate parking. Close to business sites.

Vibe

4.5/5
110 reviews

"Awesome vibe. Friendly atmosphere. Modern Hotel. Entrance area is ok."

Cleanliness

4.3/5
112 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."

Service

4.1/5
245 reviews

"Nice reception with friendly service and standard housekeeping."

Breakfast

3.5/5
113 reviews

"Breakfast is average."

Room

3.2/5
411 reviews

"Beds are fine in small, decently maintained rooms." Decently-clean rooms with spacious bathrooms. New, clean rooms with nice furniture. Average view. Great shower.

Comfort

1.6/5
269 reviews

"Rooms are described as uncomfortable, loud and cramped." Spacious bathrooms and average beds.

WiFi

1.4/5
13 reviews

"Wifi quality could be improved."

Rated 4.7/5 based on reviews from families.

"Modern Hotel. Friendly service."

Location

4.9/5
104 reviews

"Good location, close to public transport." Great shopping nearby and good access by car.

Vibe

4.4/5
16 reviews

"Awesome vibe. Modern Hotel."

Cleanliness

4.3/5
13 reviews

"Clean rooms."

Service

4.2/5
36 reviews

"Friendly service and great reception."

Breakfast

3.4/5
14 reviews

"Breakfast is average."

Room

3.2/5
55 reviews

"Rooms are quite small but generally OK with adequate beds." Clean rooms and nice bathrooms.

Comfort

2.1/5
32 reviews

"Uncomfortable, small rooms, with decent beds."

Rated 4.6/5 based on reviews from couples.

"Clean. Awesome vibe."

Location

4.9/5
45 reviews

"Great location near shopping and public transport."

Cleanliness

4.3/5
6 reviews

"Clean."

Service

4.3/5
10 reviews

"Fantastic service."

Room

3.2/5
37 reviews

"So-so rooms with acceptable views." The rooms aren't large, but the bathrooms are nice.

Comfort

2.4/5
24 reviews

"Small and uncomfortable rooms."

Rated 4.6/5 based on reviews from business travelers.

"Good accessibility by car. Nice building."

Location

4.8/5
31 reviews

"Great location, with good shopping nearby and easy access by car."

Service

4.2/5
9 reviews

"Fantastic service."

Room

3.5/5
7 reviews

"Room is all right."

Rated 4.5/5 based on reviews from solo travelers.

"Fantastic service. Great shopping."

Location

4.9/5
10 reviews

"Great location near lots of shopping."

Room

3.5/5
6 reviews

"Room is all right."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Great location. Awesome vibe."

Location

4.9/5
7 reviews

"Great location."

Service

4.3/5
6 reviews

"Friendly service."

Room

3.5/5
5 reviews

"Room is all right."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Great location. Awesome vibe."

Location

4.8/5
22 reviews

"Great location."

Cleanliness

4.5/5
10 reviews

"Clean rooms."

Service

4.3/5
9 reviews

"Friendly service."

Room

3.5/5
17 reviews

"Rooms are small, but clean and generally acceptable."

Comfort

2.2/5
8 reviews

"Small and uncomfortable rooms."

Rated 4.2/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Great location. Awesome vibe."

Location

4.9/5
6 reviews

"Great location."

Service

4.3/5
5 reviews

"Fantastic service."

Room

3.5/5
7 reviews

"Great room."

Breakfast

3.4/5
7 reviews

"Breakfast is average."

Comfort

2.7/5
6 reviews

"Comfortable."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Ginza. Great location. Awesome vibe."

Location

4.7/5
180 reviews

"Great location. Near downtown with great sightseeing and shopping." Good access by car, and close to the train station.

Vibe

4.7/5
77 reviews

"Awesome vibe. Friendly atmosphere. Stylish hotel. Modern Hotel." Entrance area is ok.

Amenities

4.4/5
56 reviews

"New facilities and relatively nice entrance area." Beautiful architecture.

Cleanliness

4.2/5
69 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Room

4.2/5
221 reviews

"Tidy, modern rooms with good furniture and excellent views." Bathrooms are large but with substandard cleaning. Average sized rooms which are fairly maintained. Great shower. TV needs to be updated.

Service

4.1/5
174 reviews

"Friendly service with great reception but subpar housekeeping."

Breakfast

3.9/5
50 reviews

"Tasty breakfast."

Rated 4.2/5 based on reviews from couples.

"Modern Hotel. Stylish hotel."

Location

4.7/5
11 reviews

"Great location."

Cleanliness

4.3/5
7 reviews

"Clean."

Service

4.0/5
12 reviews

"Fantastic service."

Room

3.5/5
16 reviews

"Small, but acceptable, rooms."

Value

3.5/5
5 reviews

"Fairly good value for money."

Breakfast

3.3/5
7 reviews

"Breakfast is average."

Comfort

2.5/5
10 reviews

"Small and uncomfortable rooms."

Rated 4.4/5 based on reviews from business travelers.

"Clean rooms. Great reception."

Location

4.8/5
12 reviews

"Great location."

Cleanliness

4.2/5
8 reviews

"Clean."

Service

4.2/5
10 reviews

"Fantastic service."

Room

3.7/5
13 reviews

"Great room."

Rated 4.2/5 based on reviews from solo travelers.

"Great amenities. Nice building."

Vibe

4.5/5
5 reviews

"Awesome vibe."

Service

4.2/5
8 reviews

"Fantastic service."

Amenities

3.7/5
5 reviews

"Great amenities."

Room

3.5/5
12 reviews

"Room is all right."

Rated 4.7/5 based on reviews from families.

"Friendly service. Great location."

Location

4.8/5
15 reviews

"Great location."

Service

4.3/5
19 reviews

"Friendly service."

Cleanliness

4.1/5
5 reviews

"Clean."

Room

3.5/5
17 reviews

"Small but good rooms."

Comfort

2.5/5
7 reviews

"Small, comfortable rooms."