4.4
Excellent

Summary of 11,492 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 4.4/5 based on reviews from all travelers.

Very good romantic hotel. Close to Royal York. Good for sightseeing with easy access to train stations.

Location

4.5/5
1518 reviews

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Near public transport, airport, and train station. Reasonably accessible by car.

Service

4.2/5
3143 reviews

Great housekeeping, friendly service, and decent barkeepers. Reception and management are fine. Service staff are professional with particularly good restaurant service and great childcare. Room service is average. Valet service is ok. Great concierge service. Booking process is sufficient. Great hotel security.

Vibe

4.0/5
1208 reviews

Awesome vibe. Pleasant entrance area. Friendly atmosphere. Stylish hotel. Hotel could use some updating. Luxurious Hotel. Nice for romantic trips. Luxury hotel. Great for a wellness holiday.

Bar

3.9/5
283 reviews

Nice bar with tasty alcoholic drinks. Bar service is acceptable. Standard beverage prices.

Cleanliness

3.8/5
803 reviews

Clean hotel facilities. Tidy rooms and acceptably clean dining area. Pool is reasonably clean, but the bathrooms are less so.

Room

3.4/5
2854 reviews

The rooms are alright, but small and old. Clean rooms with wonderful beds and stunning views. Small rooms and poorly cleaned bathrooms. Badly maintained rooms with subpar minibars and TVs. Shower can be a problem.

Breakfast

3.1/5
225 reviews

Breakfast is decent but expensive.

WiFi

2.8/5
164 reviews

Expensive but decent WiFi. Wifi quality could be improved.

Comfort

2.2/5
1138 reviews

Small suites with problems of comfort and noise. Comfortable beds.

Value

2.1/5
655 reviews

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi. Standard beverage prices.

Rated 4.3/5 based on reviews from couples.

Good alcoholic drinks. Luxurious Hotel.

Location

4.5/5
320 reviews

Great location, close to the train station. Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby.

Service

4.2/5
845 reviews

Generally friendly service, with decent bar service and excellent restaurant service. Great, professional service from reception and housekeeping. Room service is average. Valet service is ok. Booking process is sufficient. Great concierge service. Great hotel security. Management is acceptable.

Vibe

4.0/5
322 reviews

Awesome vibe. Pleasant entrance area. Friendly atmosphere. Stylish hotel. Hotel could use some updating. Luxurious Hotel.

Bar

3.9/5
86 reviews

Nice bar with tasty alcoholic drinks. Bar service is acceptable.

Cleanliness

3.9/5
218 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

Room

3.6/5
781 reviews

Poorly-maintained but clean rooms, awesome beds, and great views. Small rooms and poorly cleaned bathrooms. Smaller, old rooms, and poor TV's and minibars. Shower can be a problem.

Breakfast

3.2/5
80 reviews

Breakfast is decent but expensive.

Comfort

2.5/5
265 reviews

Relatively comfortable, with good beds. Complaints about size and noisiness in rooms and bathrooms.

WiFi

2.1/5
20 reviews

Wifi quality could be improved. Relatively high internet cost.

Rated 4.2/5 based on reviews from families.

Near city centre. Great childcare.

Location

4.5/5
323 reviews

Great location, close to the train station. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking.

Service

4.1/5
667 reviews

Friendly service overall, with especially great housekeeping and bar service. Reception and management are fine. Service staff are professional with particularly good restaurant service and great childcare. Room service is average. Valet service is ok. Great hotel security. Booking process is sufficient. Great concierge service. Recreation staff is nice.

Cleanliness

3.6/5
165 reviews

Clean hotel facilities. Bathroom needs cleaning.

Breakfast

3.3/5
44 reviews

Breakfast is average.

Room

3.3/5
587 reviews

Decent beds and rooms, great views. Rooms have maintenance, size, and updating issues, with poor minibars. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

WiFi

2.2/5
30 reviews

Wifi quality could be improved. Relatively high internet cost.

Comfort

2.1/5
254 reviews

Small suites with problems of comfort and noise. Average beds.

Rated 4.1/5 based on reviews from business travelers.

Good meeting & event facilities. Good restaurants & bars in the area.

Location

4.5/5
189 reviews

Great location, close to the train station. Accessible by car, but parking is a hassle. Good restaurants & bars in the area.

Service

4.2/5
495 reviews

Friendly service, good housekeeping, and decent management. Reception, bar and restaurant service very professional. Room service is average. Great concierge service. Valet service is ok. Great hotel security. Booking process is sufficient.

Cleanliness

3.6/5
131 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

Room

3.2/5
476 reviews

Rooms are OK, but old and poorly maintained. Clean rooms with wonderful beds and stunning views. Small rooms and poorly cleaned bathrooms. Guests don't like the TVs, minibars, or A/C in the small rooms. Shower can be a problem.

Breakfast

3.1/5
25 reviews

Breakfast is average.

Comfort

2.1/5
171 reviews

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

WiFi

2.1/5
28 reviews

Wifi quality could be improved. Relatively high internet cost.

Value

2.0/5
84 reviews

Value for money could be better. Relatively high internet cost. Food is a bit overpriced.

Rated 4.2/5 based on reviews from solo travelers.

Great shopping. Good restaurant service.

Location

4.5/5
80 reviews

Great location, close to the train station.

Service

4.0/5
173 reviews

Service, especially restaurant service and housekeeping, is friendly and professional. Reception is all right. Room service is average. Great concierge service.

Cleanliness

4.0/5
43 reviews

Clean hotel facilities. Clean rooms.

Room

3.7/5
146 reviews

Tidy rooms with average views. Smaller rooms and bathrooms with substandard furniture. Room need better maintenance, and minibars are not great.

Vibe

3.6/5
59 reviews

Awesome vibe. Friendly atmosphere. Entrance area is ok. Stylish hotel. Hotel could use some updating.

Breakfast

3.2/5
17 reviews

Breakfast is average.

Comfort

2.8/5
64 reviews

Comfortable. Complaints about size and noisiness in rooms and bathrooms.

WiFi

1.8/5
6 reviews

Complaints about WiFi.

Rated 4.0/5 based on reviews from all travelers.

Very good romantic hotel. Close to Royal York. Good for sightseeing with easy access to train stations.

Location

4.5/5
63 reviews

Well-located, although unfortunately the parking isn't easy.

Service

4.0/5
91 reviews

Reception is decent, with overall friendly and professional service.

Cleanliness

3.8/5
26 reviews

Clean hotel facilities. Clean rooms.

Vibe

3.5/5
37 reviews

OK vibe and a friendly atmosphere. Entrance area is ok. Stylish hotel. Hotel could use some updating.

Room

2.9/5
79 reviews

Average rooms with standard beds. Clean, but small and poorly-maintained, rooms, and good views. Small bathrooms and poor minibars.

Value

1.9/5
18 reviews

Value for money could be better.

Comfort

1.9/5
35 reviews

Small suites with problems of comfort and noise. Average beds.

WiFi

1.4/5
6 reviews

Complaints about WiFi.

Rated 4.2/5 based on reviews from families.

Great view. Beautiful architecture.

Location

4.5/5
20 reviews

Well-located, although unfortunately the parking isn't easy.

Service

4.1/5
26 reviews

Friendly service, and reception was okay.

Cleanliness

3.8/5
8 reviews

Clean.

Vibe

3.5/5
10 reviews

Decent vibe.

Room

3.0/5
19 reviews

Guests complained about the bathrooms and room sizes.

Comfort

2.2/5
10 reviews

Small and uncomfortable rooms.

Value

2.0/5
6 reviews

Value for money could be better.

Rated 4.3/5 based on reviews from couples.

Friendly atmosphere. Clean.

Location

4.4/5
12 reviews

Great location.

Service

4.2/5
19 reviews

Friendly service.

Cleanliness

3.9/5
7 reviews

Clean.

Vibe

3.5/5
9 reviews

OK vibe and a friendly atmosphere.

Amenities

3.4/5
5 reviews

Average hotel building.

Room

3.0/5
15 reviews

Room is all right.

Comfort

2.1/5
5 reviews

More comfort would be nice.

Rated 3.7/5 based on reviews from business travelers.

Fantastic service.

Location

4.6/5
8 reviews

Great location.

Service

4.0/5
14 reviews

Friendly service.

Room

3.1/5
13 reviews

Room is all right.

Comfort

2.0/5
6 reviews

More comfort would be nice.

Rated 4.1/5 based on reviews from all travelers.

Very good romantic hotel. Close to Royal York. Good for sightseeing with easy access to train stations.

Location

4.5/5
1413 reviews

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Near public transport, airport, and train station. Reasonably accessible by car.

Service

4.2/5
3002 reviews

Great housekeeping, friendly service, and decent barkeepers. Reception and management are fine. Service staff are professional with particularly good restaurant service and great childcare. Room service is average. Valet service is ok. Great concierge service. Booking process is sufficient. Great hotel security.

Cleanliness

3.8/5
766 reviews

Clean hotel facilities. Pool surroundings and rooms are immaculate. The bathrooms and dining area need some cleaning.

Room

3.4/5
2724 reviews

The rooms are alright, but small and old. Clean rooms with wonderful beds and stunning views. Small rooms and poorly cleaned bathrooms. Badly maintained rooms with subpar minibars and TVs. Shower can be a problem.

Breakfast

3.1/5
213 reviews

Breakfast is decent but expensive.

WiFi

2.9/5
151 reviews

Expensive but decent WiFi. Wifi quality could be improved.

Comfort

2.3/5
1071 reviews

Small suites with problems of comfort and noise. Comfortable beds.

Rated 4.1/5 based on reviews from couples.

Good alcoholic drinks.

Location

4.5/5
306 reviews

Great location, close to the train station. Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby.

Service

4.2/5
818 reviews

Generally friendly service, with decent bar service and excellent restaurant service. Great, professional service from reception and housekeeping. Room service is average. Valet service is ok. Booking process is sufficient. Great concierge service. Great hotel security. Management is acceptable.

Vibe

4.1/5
309 reviews

Awesome vibe. Pleasant entrance area. Friendly atmosphere. Stylish hotel. Hotel could use some updating. Luxurious Hotel.

Bar

3.9/5
85 reviews

Nice bar with tasty alcoholic drinks. Bar service is acceptable.

Cleanliness

3.9/5
207 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

Room

3.6/5
760 reviews

Poorly-maintained but clean rooms, awesome beds, and great views. Small rooms and poorly cleaned bathrooms. Smaller, old rooms, and poor TV's and minibars. Shower can be a problem.

Breakfast

3.2/5
78 reviews

Breakfast is decent but expensive.

Comfort

2.6/5
259 reviews

Relatively comfortable, with good beds. Complaints about size and noisiness in rooms and bathrooms.

WiFi

2.1/5
17 reviews

Wifi quality could be improved. Relatively high internet cost.

Rated 4.1/5 based on reviews from families.

Near city centre. Great childcare.

Location

4.4/5
296 reviews

Great location, close to the train station. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking.

Service

4.1/5
631 reviews

Friendly service overall, with especially great housekeeping and bar service. Reception and management are fine. Service staff are professional with particularly good restaurant service and great childcare. Room service is average. Valet service is ok. Great hotel security. Booking process is sufficient. Great concierge service. Recreation staff is nice.

Cleanliness

3.6/5
155 reviews

Clean hotel facilities. Bathroom needs cleaning.

Room

3.4/5
557 reviews

Decent beds and rooms, great views. Rooms have maintenance, size, and updating issues, with poor minibars. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Breakfast

3.3/5
41 reviews

Breakfast is average.

WiFi

2.2/5
30 reviews

Wifi quality could be improved. Relatively high internet cost.

Comfort

2.1/5
239 reviews

Small suites with problems of comfort and noise. Average beds.

Rated 3.9/5 based on reviews from business travelers.

Good meeting & event facilities. Good restaurants & bars in the area.

Location

4.5/5
181 reviews

Great location, close to the train station. Accessible by car, but parking is a hassle. Good restaurants & bars in the area.

Service

4.2/5
469 reviews

Friendly service, good housekeeping, and decent management. Reception, bar and restaurant service very professional. Room service is average. Great concierge service. Valet service is ok. Great hotel security. Booking process is sufficient.

Cleanliness

3.6/5
127 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

Room

3.2/5
457 reviews

Decent, clean rooms with great beds and awesome views. Small, old rooms with deficient A/C and minibars. Small rooms and poorly cleaned bathrooms. Poorly-maintained rooms with subpar furniture and TVs. Shower can be a problem.

Breakfast

3.1/5
23 reviews

Breakfast is average.

Comfort

2.2/5
161 reviews

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

WiFi

2.1/5
28 reviews

Wifi quality could be improved. Relatively high internet cost.

Value

2.0/5
80 reviews

Value for money could be better. Relatively high internet cost. Food is a bit overpriced.

Rated 4.0/5 based on reviews from solo travelers.

Great shopping. Good restaurant service.

Location

4.5/5
76 reviews

Great location, close to the train station.

Service

4.1/5
168 reviews

Service, especially restaurant service and housekeeping, is friendly and professional. Reception is all right. Room service is average. Great concierge service.

Cleanliness

4.0/5
41 reviews

Clean hotel facilities. Clean rooms.

Room

3.6/5
141 reviews

Tidy rooms with average views. Small rooms with complaints about bathrooms and furniture. Room need better maintenance, and minibars are not great.

Vibe

3.5/5
54 reviews

Awesome vibe. Friendly atmosphere. Entrance area is ok. Stylish hotel. Hotel could use some updating.

Breakfast

3.2/5
17 reviews

Breakfast is average.

Comfort

2.7/5
62 reviews

Rooms are relatively comfortable, but small and noisy.

WiFi

1.8/5
6 reviews

Complaints about WiFi.

Rated 4.1/5 based on reviews from all travelers.

Very good romantic hotel. Close to Royal York. Good for sightseeing with easy access to train stations.

Location

4.7/5
11 reviews

Great location.

Service

4.0/5
16 reviews

Friendly service.

Vibe

3.7/5
12 reviews

Awesome vibe.

Room

2.8/5
13 reviews

Average rooms with standard beds.

Comfort

2.2/5
10 reviews

Okay beds but not comfortable overall.

Value

2.0/5
11 reviews

Value for money could be better.