4.3
Very Good

Summary of 2,783 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 4.3/5 based on reviews from all travelers.

"Very good family hotel. Close to Navy Pier. Good for sightseeing and located near shopping areas."

Location

4.4/5
497 reviews

"Great location. Pricey, inconvenient parking." Good shopping and sightseeing.

Bar

4.0/5
113 reviews

"Great, affordable bar with good drinks. Bar service is acceptable."

Breakfast

4.0/5
447 reviews

"Great and affordable breakfast."

Service

3.9/5
545 reviews

"Efficient, friendly service with a nice reception." Management is alright, but housekeeping is not great. Room service could have been improved. Valet service could be better. Bar service is acceptable. Concierge service is average. Hotel security can be an issue. Recreation staff is nice.

Room

3.2/5
679 reviews

"Average rooms, poorly cleaned and maintained." Out-dated rooms with unsightly furniture, poorly cleaned bathrooms and substandard beds. Spacious rooms with excellent views. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Cleanliness

2.6/5
337 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Pool

2.5/5
86 reviews

"Ordinary pool."

WiFi

1.3/5
17 reviews

"Wifi quality could be improved. Relatively high internet cost."

Rated 4.1/5 based on reviews from families.

"Affordable food. Professional service."

Location

4.5/5
233 reviews

"Great location. Pricey, inconvenient parking." Good shopping and sightseeing.

Bar

4.2/5
42 reviews

"Great, affordable bar with good drinks."

Breakfast

3.9/5
226 reviews

"Great and affordable breakfast."

Service

3.9/5
240 reviews

"Friendly but only somewhat professional service with okay reception and poor housekeeping." Room service is average. Hotel security can be an issue.

Room

3.0/5
295 reviews

"Big enough rooms with awesome views." Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Untidy, outdated rooms with bad TV's and A/C. Shower can be a problem.

Pool

2.5/5
50 reviews

"Pool should be renewed. Moderately clean pool area."

Cleanliness

2.5/5
150 reviews

"Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept." Moderately clean hotel facilities.

Vibe

2.2/5
42 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

WiFi

0.5/5
7 reviews

"Wifi quality could be improved."

Rated 4.0/5 based on reviews from couples.

"Good snacks. Great view."

Location

4.4/5
45 reviews

"Great location with excellent sightseeing."

Breakfast

4.2/5
37 reviews

"Tasty breakfast."

Bar

3.9/5
11 reviews

"Bar is awesome."

Value

3.7/5
16 reviews

"Best value for money."

Service

3.6/5
35 reviews

"Friendly service, and reception was okay."

Room

2.6/5
67 reviews

"Big enough rooms with awesome views." Poorly cleaned bathrooms with complaints about the beds and furniture. Poorly maintained and cleaned rooms.

Cleanliness

2.5/5
30 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Vibe

2.3/5
11 reviews

"Vibe is not too good."

Rated 4.1/5 based on reviews from business travelers.

"Spacious rooms. Friendly service."

Location

4.5/5
6 reviews

"Great location."

Service

4.0/5
9 reviews

"Fantastic service."

Room

3.1/5
7 reviews

"Room is all right."

Rated 3.7/5 based on reviews from solo travelers.

"Tasty breakfast. Fantastic service."

Breakfast

4.2/5
6 reviews

"Tasty breakfast."

Service

3.8/5
5 reviews

"Fantastic service."

Room

2.9/5
6 reviews

"Room is all right."

Rated 4.0/5 based on reviews from all travelers.

"Very good family hotel. Close to Navy Pier. Good for sightseeing and located near shopping areas."

Location

4.4/5
458 reviews

"Great location. Pricey, inconvenient parking." Good shopping and sightseeing.

Bar

4.0/5
112 reviews

"Excellent bar with great prices. Bar service is acceptable."

Breakfast

4.0/5
422 reviews

"Great and affordable breakfast."

Service

3.9/5
516 reviews

"Service generally professional but some complaints about housekeeping." Reception and bar service are as expected. Room service could have been improved. Valet service could be better. Concierge service is average. Hotel security can be an issue. Recreation staff is nice. Management is acceptable.

Room

3.2/5
647 reviews

"Big enough rooms with awesome views." Rooms are poorly maintained and cleaned, with poorly rated beds. Guests disliked the TVs and furnishing, as well as bathroom cleanliness. Rooms needing updating with poor quality A/C and minibars. Shower can be a problem.

Cleanliness

2.6/5
325 reviews

"Moderately clean hotel facilities." Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept.

Pool

2.6/5
84 reviews

"Moderately clean pool area."

WiFi

1.4/5
16 reviews

"Wifi quality could be improved. Relatively high internet cost."

Rated 4.0/5 based on reviews from families.

"Great shopping."

Location

4.5/5
209 reviews

"Great location. Pricey, inconvenient parking." Good shopping and sightseeing.

Bar

4.2/5
41 reviews

"Great, affordable bar with good drinks."

Breakfast

3.9/5
207 reviews

"Great and affordable breakfast."

Service

3.9/5
224 reviews

"Service is great, except for some complaints about housekeeping." Average reception and service professionalism is typical. Room service is average. Hotel security can be an issue.

Room

3.0/5
275 reviews

"Big enough rooms with awesome views." Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Untidy, outdated rooms with bad TV's and A/C. Shower can be a problem.

Cleanliness

2.5/5
144 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Pool

2.5/5
48 reviews

"Ordinary pool."

Vibe

2.2/5
36 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

WiFi

0.5/5
7 reviews

"Wifi quality could be improved."

Rated 3.8/5 based on reviews from couples.

"Good snacks. Great view."

Location

4.4/5
40 reviews

"Great location with excellent sightseeing."

Breakfast

4.2/5
35 reviews

"Tasty breakfast."

Bar

3.9/5
11 reviews

"Bar is awesome."

Value

3.7/5
16 reviews

"Best value for money."

Service

3.6/5
35 reviews

"Friendly service, and reception was okay."

Room

2.5/5
66 reviews

"Big enough rooms with awesome views." Poorly cleaned bathrooms with complaints about the beds and furniture. Poorly maintained and cleaned rooms.

Cleanliness

2.4/5
29 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Vibe

2.3/5
10 reviews

"Vibe is not too good."

Rated 3.7/5 based on reviews from business travelers.

"Spacious rooms. Great location."

Location

4.5/5
6 reviews

"Great location."

Service

4.0/5
9 reviews

"Fantastic service."

Room

3.1/5
6 reviews

"Room is all right."

Rated 4.3/5 based on reviews from all travelers.

"Very good family hotel. Close to Navy Pier. Good for sightseeing and located near shopping areas."

Location

4.5/5
29 reviews

"Great location."

Breakfast

4.0/5
21 reviews

"Tasty breakfast."

Service

4.0/5
21 reviews

"Friendly service."

Room

3.1/5
24 reviews

"Big, decent rooms."

Cleanliness

2.4/5
9 reviews

"Could use a good cleaning."

Vibe

2.1/5
5 reviews

"Vibe is not too good."

Rated 4.2/5 based on reviews from families.

"Fantastic service. Great location."

Location

4.5/5
19 reviews

"Great location."

Breakfast

4.0/5
18 reviews

"Tasty breakfast."

Service

3.9/5
15 reviews

"Friendly service."

Room

2.9/5
16 reviews

"Room is all right."

Food

2.7/5
7 reviews

"Food is all right."

Cleanliness

2.2/5
6 reviews

"Could use a good cleaning."