3.2
Poor

Summary of 4,318 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 3.2/5 based on reviews from all travelers.

"Close to Universal Studios. Room needs to be improved. Vibe is not too good. Great location."

Location

4.0/5
833 reviews

"Great location. Pricey, inconvenient parking." Great sightseeing, restaurants and shopping nearby.

Service

2.8/5
923 reviews

"Guests complain about the professionalism of the staff and management." Service is friendly enough, with acceptable reception staff. Good shuttle service. Room service could have been improved. Hotel security can be an issue. Booking process should be better organized.

Value

2.7/5
436 reviews

"Fairly good value for money. Acceptable breakfast prices."

Breakfast

2.4/5
201 reviews

"Breakfast is reasonably priced, but not exceptional."

Comfort

1.9/5
652 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Vibe

1.9/5
453 reviews

"Atmosphere not particularly friendly, giving poor vibes." Entrance area is not particularly attractive. Hotel could use some updating. Hotel is relatively stylish. Hotel is fairly plain.

Room

1.9/5
1707 reviews

"Older, poorly maintained rooms with poorly rated furniture, although views are nice." Rooms okay sized, but poorly cleaned with subpar beds. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Food

1.8/5
109 reviews

"Dining is not great with untidy dining area and poor menu."

WiFi

1.6/5
23 reviews

"Wifi quality could be improved."

Amenities

1.3/5
613 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Kids facilities are inadequate. Unspectacular architecture.

Cleanliness

0.8/5
1128 reviews

"Rooms, bathrooms and dining area all need more cleaning." Hotel facilities could use a good clean.

Wellness Area

0.8/5
13 reviews

"Poorly reviewed fitness area."

Rated 3.0/5 based on reviews from families.

"Great shopping. Great view."

Location

3.8/5
350 reviews

"Great location. Accessible by car, but parking is costly." Great sightseeing, restaurants and shopping nearby.

Service

2.7/5
330 reviews

"Problems with management professionalism." Service friendliness is ok, but reception and housekeeping were substandard. Good shuttle service. Room service could have been improved. Hotel security can be an issue.

Breakfast

2.6/5
86 reviews

"Affordable, fairly tasty breakfasts."

Value

2.5/5
166 reviews

"Fairly good value for money. Food and breakfast are well-priced."

Comfort

1.9/5
237 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Room

1.9/5
636 reviews

"Older, poorly maintained rooms with poorly rated furniture, although views are nice." Rooms okay sized, but poorly cleaned with subpar beds. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Vibe

1.8/5
159 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive.

Food

1.6/5
44 reviews

"Bad overall dining experience with a bad menu. Affordable food."

Amenities

1.2/5
210 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Cleanliness

0.8/5
404 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Wellness Area

0.8/5
5 reviews

"Wellness & sports facilities could be improved."

WiFi

0.7/5
6 reviews

"Wifi quality could be improved."

Rated 2.8/5 based on reviews from couples.

"Good location."

Location

3.9/5
51 reviews

"Great location with excellent sightseeing." Pricey, inconvenient parking.

Value

2.6/5
22 reviews

"Fairly good value for money. Acceptable breakfast prices."

Service

2.5/5
56 reviews

"Complaints about reception service." Relatively friendly and professional service. Good shuttle service.

Breakfast

2.2/5
14 reviews

"Breakfast is reasonably priced, but not exceptional."

Comfort

1.9/5
39 reviews

"Rooms are moderately-sized but uncomfortable with poor beds and air conditioning."

Room

1.9/5
93 reviews

"Poorly maintained, outdated rooms with unclean bathrooms and inadequate A/C." Untidy rooms with bad beds, TV's, furniture. Average sized rooms.

Vibe

1.6/5
23 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating.

Amenities

1.4/5
37 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

WiFi

1.0/5
5 reviews

"Wifi quality could be improved."

Cleanliness

0.8/5
59 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 3.4/5 based on reviews from business travelers.

"Good location."

Location

3.8/5
6 reviews

"Great location."

Service

2.7/5
5 reviews

"Service is adequate."

Room

1.6/5
12 reviews

"Room needs to be improved."

Cleanliness

0.8/5
8 reviews

"Could use a good cleaning."

Rated 2.9/5 based on reviews from solo travelers.

"Good location."

Location

3.9/5
11 reviews

"Great location."

Service

2.9/5
7 reviews

"Service is adequate."

Value

2.8/5
7 reviews

"Fairly good value for money."

Room

1.6/5
14 reviews

"Rooms could be cleaner."

Cleanliness

0.9/5
10 reviews

"Rooms could be cleaner."

Rated 2.6/5 based on reviews from all travelers.

"Close to Universal Studios. Room needs to be improved. Vibe is not too good. Great location."

Location

4.1/5
8 reviews

"Great location."

Value

3.0/5
6 reviews

"Fairly good value for money."

Service

2.9/5
10 reviews

"Service is adequate. Good shuttle service."

Comfort

2.1/5
5 reviews

"Not very comfortable, with poor beds."

Room

1.6/5
9 reviews

"Guests complain about the rooms and subpar beds."

Rated 3.0/5 based on reviews from families.

"Great location."

Location

4.1/5
5 reviews

"Great location."

Service

3.0/5
6 reviews

"Service is adequate."

Value

3.0/5
5 reviews

"Fairly good value for money."

Rated 2.6/5 based on reviews from all travelers.

"Close to Universal Studios. Room needs to be improved. Vibe is not too good. Great location."

Location

4.0/5
634 reviews

"Great location. Pricey, inconvenient parking." Great sightseeing, restaurants and shopping nearby.

Service

2.8/5
783 reviews

"Average reception and service professionalism is typical." Management seems lacking, with badly rated housekeeping, but friendly service. Good shuttle service. Room service could have been improved. Hotel security can be an issue.

Value

2.7/5
354 reviews

"Fairly good value for money. Acceptable breakfast prices."

Breakfast

2.2/5
146 reviews

"Breakfast is reasonably priced, but not exceptional."

Food

2.0/5
84 reviews

"Decent menu, but restaurant is poorly cleaned and subpar overall."

Vibe

1.9/5
395 reviews

"Atmosphere not particularly friendly, giving poor vibes." Entrance area is not particularly attractive. Hotel could use some updating. Hotel is relatively stylish.

Room

1.9/5
1430 reviews

"Older, poorly maintained rooms with poorly rated furniture, although views are nice." Rooms okay sized, but poorly cleaned with subpar beds. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Comfort

1.9/5
540 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Amenities

1.3/5
542 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Kids facilities are inadequate. Unspectacular architecture.

WiFi

1.1/5
17 reviews

"Wifi quality could be improved."

Wellness Area

0.9/5
11 reviews

"Poorly reviewed fitness area."

Cleanliness

0.9/5
954 reviews

"Rooms, bathrooms and dining area all need more cleaning." Hotel facilities could use a good clean.

Rated 2.8/5 based on reviews from families.

"Great shopping. Great view."

Location

3.9/5
258 reviews

"Great location. Pricey, inconvenient parking." Great sightseeing, restaurants and shopping nearby.

Service

2.8/5
266 reviews

"The service was acceptably friendly and professional, with decent reception staff." Housekeeping and management are lacking. Good shuttle service. Room service could have been improved. Hotel security can be an issue.

Breakfast

2.5/5
60 reviews

"Breakfast is reasonably priced, but not exceptional."

Value

2.4/5
126 reviews

"Value for money could be better. Acceptable breakfast prices." Affordable food.

Comfort

2.0/5
189 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Vibe

1.9/5
132 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive.

Room

1.9/5
514 reviews

"Rooms need more cleaning and maintenance, with poorly rated minibars." Rooms are average size, although old with poor beds and furniture. Small rooms and poorly cleaned bathrooms. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

Food

1.8/5
27 reviews

"Food and menu are not highly reviewed. Affordable food."

Amenities

1.3/5
181 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Cleanliness

0.8/5
334 reviews

"Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept." Hotel facilities could use a good clean.

Rated 2.5/5 based on reviews from couples.

"Location is great."

Location

4.0/5
37 reviews

"Great location with excellent sightseeing. Parking is rare."

Service

2.8/5
40 reviews

"The service was acceptably friendly and professional, with decent reception staff." Good shuttle service.

Value

2.5/5
16 reviews

"Fairly good value for money. Acceptable breakfast prices."

Breakfast

2.5/5
10 reviews

"Decent and moderately priced breakfast."

Room

1.9/5
66 reviews

"Badly maintained rooms with poor air conditioning, televisions, and furniture." Average sized but unclean rooms with unpopular beds.

Comfort

1.9/5
29 reviews

"Rooms are moderately-sized but uncomfortable with poor beds and air conditioning."

Vibe

1.6/5
20 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating.

Amenities

1.3/5
29 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Cleanliness

0.9/5
45 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 2.8/5 based on reviews from solo travelers.

"Friendly service."

Location

4.0/5
7 reviews

"Great location."

Room

1.8/5
10 reviews

"Rooms could be cleaner."

Cleanliness

1.0/5
8 reviews

"Rooms could be cleaner."

Rated 2.8/5 based on reviews from business travelers.

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Service

2.7/5
5 reviews

"Service is adequate."

Room

1.6/5
11 reviews

"Room needs to be improved."

Cleanliness

0.8/5
7 reviews

"Could use a good cleaning."

Rated 2.9/5 based on reviews from all travelers.

"Close to Universal Studios. Room needs to be improved. Vibe is not too good. Great location."

Location

3.9/5
173 reviews

"Great location. Accessible by car, but parking is costly." Good shopping and sightseeing.

Value

2.6/5
69 reviews

"Fairly good value for money. Fair breakfast prices."

Breakfast

2.5/5
50 reviews

"Breakfast affordable but not highly reviewed."

Service

2.1/5
116 reviews

"Unprofessional service, with poor housekeeping and reception." Service is relatively friendly.

Comfort

1.9/5
95 reviews

"Rooms are moderately-sized but uncomfortable with poor beds and air conditioning."

Room

1.6/5
250 reviews

"Complaints about maintenance and cleanliness in rooms and bathrooms." Poor beds, minibars, TV's, and furniture. Room size is OK, although rooms look old with poor air conditioning. Shower can be a problem.

Vibe

1.4/5
51 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive.

Food

1.4/5
21 reviews

"Food could be better."

WiFi

1.4/5
6 reviews

"Wifi quality could be improved."

Amenities

1.2/5
63 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Cleanliness

0.6/5
158 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 3.1/5 based on reviews from families.

"Good accessibility by car. Fair breakfast prices."

Location

3.8/5
81 reviews

"Great location with excellent sightseeing." Accessible by car, but parking is costly.

Value

2.7/5
33 reviews

"Fairly good value for money. Fair breakfast prices."

Breakfast

2.5/5
25 reviews

"Affordable, fairly tasty breakfasts."

Service

2.3/5
52 reviews

"Unprofessional service, with poor housekeeping and reception." Service is relatively friendly.

Comfort

1.8/5
42 reviews

"Rooms are moderately-sized but uncomfortable with poor beds and air conditioning."

Room

1.6/5
111 reviews

"Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C." Guests liked the room size but complained about the age, cleanliness, and uncomfortable beds. Shower can be a problem.

Food

1.4/5
16 reviews

"Food could be better."

Vibe

1.4/5
24 reviews

"Vibe is not too good. Hotel could use some updating."

Amenities

1.3/5
26 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Cleanliness

0.7/5
64 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 2.6/5 based on reviews from couples.

"Good location."

Location

3.9/5
14 reviews

"Great location with excellent sightseeing." Pricey, inconvenient parking.

Value

2.7/5
6 reviews

"Fairly good value for money."

Service

2.3/5
14 reviews

"Complaints about reception service."

Comfort

1.9/5
9 reviews

"Rooms are decent sized but not rated very comfortable."

Room

1.6/5
23 reviews

"Average sized, poorly cleaned rooms and bathrooms."

Amenities

1.5/5
8 reviews

"Hotel buildings could use some improvement."

Cleanliness

0.7/5
11 reviews

"Rooms could be cleaner."

Rated 2.1/5 based on reviews from all travelers.

"Close to Universal Studios. Room needs to be improved. Vibe is not too good. Great location."

Location

4.0/5
9 reviews

"Great location."

Service

2.6/5
7 reviews

"Service is adequate."

Comfort

1.9/5
6 reviews

"More comfort would be nice."

Room

1.6/5
9 reviews

"Room needs to be improved."

Cleanliness

0.9/5
5 reviews

"Could use a good cleaning."

Rated 2.5/5 based on reviews from families.

"Great location."

Location

4.1/5
5 reviews

"Great location."

Service

2.6/5
5 reviews

"Service is adequate."