Score distribution

993
596
153
65
69

Types of travelers

100/100
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This review received a response on

Estimado Joaquin Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,…

Estimado Joaquin Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, MA Director

80/100
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Most was great, however the room 1018 had HORRIBLE WiFi reception. I suspect the access point is in the hallway. I had to move a chair to the door to work on my computer to get at best only OK WiFi. Gym had non-working AC, which made workouts uncomfortable.

This review received a response on

Dear Rick, Thank you for taking the time to share your feedback. We are sorry about the inconveniences. Fortunately, during July, we are going to change the wifi network of the hotel. We hope to we…

Dear Rick, Thank you for taking the time to share your feedback. We are sorry about the inconveniences. Fortunately, during July, we are going to change the wifi network of the hotel. We hope to welcome you back to our hotel very soon Sincerely, MA General Manager

60/100
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Deja que pensar mucho la limpieza de la bañera y la mampara, el jabón líquido a medio llenar.

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Estimados Jorge y Cristian, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Vamos a revisar la zona de la bañera en su habitación con la responsable del departamento de limpie…

Estimados Jorge y Cristian, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Vamos a revisar la zona de la bañera en su habitación con la responsable del departamento de limpieza. Disculpe las molestias si encontró algo que no debía. Esperamos que el resto de su estancia haya sido agradable y poder verle de nuevo en un futuro por el hotel para mejorar su experiencia. Atentamente, MA Director

100/100
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Muy contentos todo genial

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Estimado Jose Luis, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verle de vuelta. Atentamen…

Estimado Jose Luis, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verle de vuelta. Atentamente, MA Director

60/100
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all in all, my stay was good. the staff was very kind and helpful. the room and hotel were pleasant to stay in. the breakfast was good. my only bad experience was the fact that i could not enter my room twice, on the first 2 days of my stay. the first time it was due to an informatic problem, and it took me 1h to manage to get help because the the person at the reception desk was alone and was blocked checking in new arrivals (probably also due to the informatic problem). after a long trip, it was an unnecessary problem to be locked out of my room for 1 hour at the time when i would have normally gotten ready fro bed. I also felt really bad for the poor person working at the reception on that day who did a great job keeping people from going angry while being alone at the desk most of the time. wihtout this incident, i would have given 5 stars

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Dear Alice, Thank you for the great review of our hotel and sorry about the inconveniences caused because of the it problem. We were 3 people in reception this afeternoon but, all of us were working …

Dear Alice, Thank you for the great review of our hotel and sorry about the inconveniences caused because of the it problem. We were 3 people in reception this afeternoon but, all of us were working in other areas to attend the clients during the problem. We are glad anyway that you enjoyed your stay and hope to see you again very soon. Sincerely, MA General Manager