3.8
Good

Summary of 4,576 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 3.8/5 based on reviews from all travelers.

Fair wellness hotel. Close to Eaton Centre. Located near shopping areas with easy access to parking.

Location

4.5/5
874 reviews

Great location. Central location with great sightseeing, dining out and shopping. Good car access, but so-so parking. Close to public transport and the train.

Service

3.9/5
896 reviews

Well-managed, great restaurants and professional service. Housekeeping is satisfactory. Hotel security can be an issue. Room service could have been improved. Booking process should be better organized. Recreation staff is nice. Concierge service is average.

Value

2.7/5
306 reviews

Fairly good value for money. Pricey breakfast and dining.

WiFi

2.4/5
63 reviews

Wifi quality could be improved.

Room

2.3/5
1312 reviews

Badly maintained rooms with poor minibars and kitchenettes. Rooms are old, poorly cleaned, and small. Lovely views and decent beds. Small rooms and poorly cleaned bathrooms. Poorly furnished with bad TV's and balconies. Shower can be a problem.

Cleanliness

2.1/5
607 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Breakfast

2.0/5
89 reviews

Some complaints about quality and price of breakfast.

Comfort

2.0/5
579 reviews

Small suites with problems of comfort and noise. Average beds.

Vibe

1.6/5
367 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel. Great for a wellness holiday. Awesome for families. Good choice for a city trip.

Rated 3.5/5 based on reviews from families.

Good accessibility by car. Good restaurant service.

Location

4.4/5
222 reviews

Good location, close to public transport. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

Service

3.7/5
170 reviews

Service is friendly, but so-so housekeeping.

Value

2.6/5
60 reviews

Fairly good value for money. High priced breakfast.

Room

1.9/5
275 reviews

Outdated, rooms with poor cleanliness and maintenance. Rooms are small, with poor quality furniture, minibars and A/C. Lovely views and decent beds. Small rooms and poorly cleaned bathrooms. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

WiFi

1.9/5
14 reviews

Wifi quality could be improved.

Breakfast

1.9/5
22 reviews

Some complaints about quality and price of breakfast.

Cleanliness

1.9/5
127 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Comfort

1.8/5
124 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Vibe

1.3/5
79 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive.

Amenities

1.2/5
104 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 3.5/5 based on reviews from couples.

Luxurious Hotel. Wonderful sightseeing.

Location

4.6/5
144 reviews

Great location. Decent, but pricey, parking. Near to downtown with good options for sightseeing.

Service

3.9/5
100 reviews

Service is friendly, but so-so housekeeping.

Room

2.5/5
182 reviews

Decent beds and rooms, great views. Small, insufficiently clean, old rooms and poor minibars. Small rooms and poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Sub-par balconies and lacking A/C. Shower can be a problem.

Comfort

2.5/5
95 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Value

2.2/5
37 reviews

Value for money could be better. High priced breakfast.

Cleanliness

2.2/5
82 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

1.9/5
17 reviews

Some complaints about quality and price of breakfast.

Vibe

1.4/5
46 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

WiFi

1.1/5
7 reviews

Wifi quality could be improved.

Rated 3.3/5 based on reviews from solo travelers.

Professional service.

Location

4.5/5
59 reviews

Great location.

Service

3.5/5
60 reviews

Reception and service are alright. Service is professional and friendly.

Room

2.7/5
92 reviews

Excellent views but rooms are poorly cleaned and bathrooms are not up to standard. Rooms are small and old with poor minibars and kitchenettes. Poorly-kept rooms, with unpopular balconies and poorly rated furniture. Shower can be a problem.

Comfort

2.4/5
44 reviews

Rooms are described as uncomfortable, loud and cramped.

Value

2.4/5
27 reviews

Value for money could be better.

Breakfast

2.3/5
8 reviews

Breakfast can be improved.

Cleanliness

1.9/5
36 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

WiFi

1.9/5
9 reviews

Wifi quality could be improved.

Amenities

1.2/5
34 reviews

Older facilities and unpleasant entrance area.

Vibe

1.1/5
28 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Rated 3.5/5 based on reviews from business travelers.

Terrific location. Good service.

Location

4.6/5
19 reviews

Great location.

Service

4.0/5
19 reviews

Fantastic service.

Cleanliness

2.1/5
12 reviews

Rooms could be cleaner.

Comfort

2.1/5
13 reviews

Okay beds but not comfortable overall.

Room

2.0/5
30 reviews

Older, poorly cleaned and maintained rooms and bathrooms. Average beds.

Amenities

1.6/5
5 reviews

Amenities are not the best.

Vibe

1.1/5
7 reviews

Vibe is not too good. Hotel could use some updating.

Rated 3.4/5 based on reviews from all travelers.

Fair wellness hotel. Close to Eaton Centre. Located near shopping areas with easy access to parking.

Location

4.8/5
74 reviews

Great, central location, and okay parking.

Service

4.0/5
49 reviews

Service is professional and friendly.

Value

2.5/5
17 reviews

Fairly good value for money.

Room

2.4/5
106 reviews

Inadequate minibars in older, poorly-maintained rooms. Small rooms with complaints about cleanliness. Lovely views and decent beds. Below average furnishing, balconies, and A/C. Shower can be a problem.

Cleanliness

2.0/5
50 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

WiFi

1.8/5
5 reviews

Complaints about WiFi.

Breakfast

1.7/5
5 reviews

Breakfast can be improved.

Vibe

1.2/5
17 reviews

Vibe is not too good. Hotel could use some updating.

Rated 3.4/5 based on reviews from families.

Near city centre. Professional service.

Location

4.5/5
25 reviews

Great location.

Service

3.9/5
16 reviews

Fantastic service.

Pool

2.5/5
6 reviews

Ordinary pool.

Room

2.1/5
35 reviews

Rooms are small and poorly cleaned, with substandard beds. Minibar can be a problem.

Comfort

2.0/5
18 reviews

Rooms are average, though small, lacking comfort, and quite noisy.

Cleanliness

1.9/5
16 reviews

Bathrooms and rooms are untidy.

Amenities

1.6/5
6 reviews

Hotel buildings could use some improvement.

Vibe

1.2/5
5 reviews

Vibe is not too good. Hotel could use some updating.

Rated 3.3/5 based on reviews from couples.

Great view.

Location

4.5/5
14 reviews

Great location.

Service

3.9/5
8 reviews

Friendly service.

Value

2.4/5
6 reviews

Value for money could be better.

Room

2.4/5
23 reviews

Guests complained about bathrooms and general cleanliness of the rooms. Lovely views and decent beds.

Cleanliness

2.4/5
14 reviews

Rooms could be cleaner.

Comfort

2.2/5
13 reviews

Okay beds but not comfortable overall.

Rated 3.5/5 based on reviews from solo travelers.

Great location.

Location

4.6/5
5 reviews

Great location.

Comfort

2.1/5
5 reviews

More comfort would be nice.

Room

2.1/5
9 reviews

Room needs to be improved.

Rated 3.5/5 based on reviews from all travelers.

Fair wellness hotel. Close to Eaton Centre. Located near shopping areas with easy access to parking.

Location

4.5/5
757 reviews

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Good car access, but so-so parking. Standard parking prices.

Service

3.9/5
819 reviews

Well-managed, great restaurants and professional service. Housekeeping is satisfactory. Hotel security can be an issue. Room service could have been improved. Booking process should be better organized. Recreation staff is nice.

Room

2.2/5
1160 reviews

Outdated, rooms with poor cleanliness and maintenance. Small rooms with subpar A/C, minibars, and kitchenettes. Lovely views and decent beds. Small rooms and poorly cleaned bathrooms. Poorly furnished with bad TV's and balconies. Shower can be a problem.

WiFi

2.2/5
54 reviews

Wifi quality could be improved.

Cleanliness

2.1/5
542 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

2.0/5
82 reviews

Some complaints about quality and price of breakfast.

Comfort

1.9/5
508 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Vibe

1.6/5
326 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel.

Rated 3.5/5 based on reviews from families.

Good accessibility by car. Good restaurant service.

Location

4.3/5
187 reviews

Good location, close to public transport. Decent, but pricey, parking. Central location with great sightseeing, dining out and shopping.

Service

3.7/5
150 reviews

Service is friendly, but so-so housekeeping.

Value

2.6/5
55 reviews

Fairly good value for money. High priced breakfast.

Breakfast

2.0/5
20 reviews

Some complaints about quality and price of breakfast.

Cleanliness

1.9/5
110 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Room

1.9/5
228 reviews

Badly-maintained rooms and balconies with poor A/C and furniture. Poor beds and room cleanliness. Rooms are small and old with poor minibars and kitchenettes. Great view. Shower can be a problem.

WiFi

1.8/5
10 reviews

Wifi quality could be improved.

Comfort

1.6/5
100 reviews

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

Vibe

1.3/5
67 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive.

Amenities

1.2/5
98 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 3.4/5 based on reviews from couples.

Luxurious Hotel. Wonderful sightseeing.

Location

4.6/5
118 reviews

Great location, reasonable parking, and good sightseeing.

Service

3.9/5
86 reviews

Service is friendly, but so-so housekeeping.

Room

2.5/5
149 reviews

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Lovely views and decent beds. Small rooms with subpar A/C, minibars, and kitchenettes. Poorly furnished with bad TV's and balconies. Shower can be a problem.

Value

2.5/5
28 reviews

Value for money could be better. High priced breakfast.

Comfort

2.4/5
77 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Cleanliness

2.0/5
62 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

1.9/5
16 reviews

Some complaints about quality and price of breakfast.

Vibe

1.6/5
37 reviews

Vibe is not too good. Hotel could use some updating.

Amenities

1.6/5
42 reviews

Facilities in need of refurbishment.

WiFi

1.1/5
5 reviews

Wifi quality could be improved.

Rated 3.1/5 based on reviews from solo travelers.

Professional service.

Location

4.5/5
52 reviews

Great location.

Service

3.5/5
55 reviews

Reception is decent, with overall friendly and professional service.

Room

2.6/5
77 reviews

Substandard bathrooms and complaints about age and tidiness of rooms. Small, neglected rooms, un-stocked minibars and poor furniture. Poorly reviewed kitchenettes and balconies.

Comfort

2.4/5
38 reviews

Rooms are described as uncomfortable, loud and cramped.

Value

2.4/5
26 reviews

Value for money could be better.

Breakfast

2.3/5
7 reviews

Breakfast can be improved.

Cleanliness

1.9/5
33 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

WiFi

1.8/5
6 reviews

Wifi quality could be improved.

Amenities

1.3/5
26 reviews

Older facilities and unpleasant entrance area.

Vibe

1.1/5
24 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Rated 3.3/5 based on reviews from business travelers.

Terrific location. Good service.

Location

4.6/5
16 reviews

Great location.

Service

3.9/5
17 reviews

Fantastic service.

Cleanliness

2.1/5
11 reviews

Rooms could be cleaner.

Comfort

2.0/5
11 reviews

Okay beds but not comfortable overall.

Room

1.9/5
26 reviews

Untidy rooms with acceptable beds but poor bathrooms.

Vibe

1.1/5
6 reviews

Vibe is not too good. Hotel could use some updating.

Rated 3.7/5 based on reviews from all travelers.

Fair wellness hotel. Close to Eaton Centre. Located near shopping areas with easy access to parking.

Location

4.5/5
5 reviews

Great location.

Room

1.6/5
6 reviews

Room needs to be improved.

Comfort

1.6/5
5 reviews

More comfort would be nice.

Rated 3.5/5 based on reviews from all travelers.

Fair wellness hotel. Close to Eaton Centre. Located near shopping areas with easy access to parking.

Location

4.5/5
9 reviews

Great location.

Service

4.0/5
5 reviews

Fantastic service.

Room

1.9/5
8 reviews

Room needs to be improved.

Rated 3.6/5 based on reviews from all travelers.

Fair wellness hotel. Close to Eaton Centre. Located near shopping areas with easy access to parking.

Location

4.7/5
12 reviews

Great location.

Service

3.9/5
13 reviews

Fantastic service.

Room

2.3/5
15 reviews

Room needs to be improved.

Vibe

1.2/5
7 reviews

Vibe is not too good. Hotel could use some updating.