4.4
Excellent

Summary of 4,137 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.9/5
1097 reviews

"Well-located, although unfortunately the parking isn't easy." Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

Service

4.0/5
1134 reviews

"Friendly, professional service, however housekeeping is less well rated." Decent management, reception, and restaurant service. Great concierge service. Room service is average. The bar needs better service. Great hotel security.

Vibe

3.9/5
336 reviews

"Awesome vibe. Friendly atmosphere. Hotel could use some updating." Stylish hotel. Luxurious Hotel. Pleasant entrance area. Luxury hotel. Good choice for a city trip. Nice for romantic trips.

Amenities

3.8/5
350 reviews

"Facilities are old, but the terrace is lovely." Hotel buildings are impressive, particularly the entrance area, and surroundings are beautiful. Elevator in need of updating. Meeting & event facilities should be improved. Handicap accessible facilities can be a problem.

Breakfast

3.6/5
388 reviews

"Tasty yet pricey breakfasts."

Room

3.5/5
1219 reviews

"Rooms are somewhat clean but have fantastic views." Old, poorly maintained rooms. Poorly furnished with bad TV's and balconies. Bathrooms are large but with substandard cleaning. Good minibar. Shower can be a problem.

WiFi

2.2/5
36 reviews

"Wifi quality could be improved. Free internet."

Wellness

1.2/5
15 reviews

"Poorly reviewed fitness area."

Rated 4.3/5 based on reviews from couples.

"Awesome terrace. Good restaurants & bars in the area."

Location

5.0/5
125 reviews

"Great location with excellent sightseeing. Close to public transport."

Amenities

3.9/5
34 reviews

"Nice hotel buildings and lovely terraces."

Service

3.6/5
108 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

3.6/5
51 reviews

"Tasty breakfast."

Room

3.1/5
133 reviews

"Rooms amply-sized and moderately tidy with excellent views." The bathrooms are large but otherwise not very highly rated. Poorly-maintained rooms, with substandard A/C and televisions. Shower can be a problem. Good minibar.

Rated 4.3/5 based on reviews from families.

"Pleasant entrance area. Near city centre."

Location

4.9/5
100 reviews

"Great location with excellent sightseeing. Close to public transport."

Service

4.0/5
76 reviews

"Friendly, more-or-less professional service, and so-so reception." Great concierge service.

Room

3.6/5
85 reviews

"Great, reasonably-sized rooms." Large bathrooms, great views and comfortable beds. Outdated rooms which are relatively clean, but in need of maintenance, with subpar TV's. Good minibar. Shower can be a problem.

Breakfast

3.5/5
25 reviews

"Breakfast is average."

Rated 4.0/5 based on reviews from business travelers.

"Tasty breakfast. Awesome vibe."

Location

4.9/5
17 reviews

"Great location."

Service

4.0/5
12 reviews

"Average reception, but good overall service."

Breakfast

3.5/5
7 reviews

"Breakfast is average."

Vibe

3.0/5
7 reviews

"Decent vibe."

Room

2.6/5
14 reviews

"Decently sized rooms, but poorly maintained."

Rated 4.3/5 based on reviews from solo travelers.

"Stylish hotel. Professional service."

Location

4.9/5
7 reviews

"Great location."

Service

3.9/5
7 reviews

"Fantastic service."

Comfort

3.4/5
8 reviews

"Comfortable."

Room

3.2/5
13 reviews

"Room is all right."

Rated 4.3/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.8/5
13 reviews

"Great location."

Service

4.2/5
7 reviews

"Friendly service."

Amenities

3.5/5
6 reviews

"Average hotel building."

Breakfast

3.4/5
5 reviews

"Breakfast is average."

Comfort

3.1/5
8 reviews

"Relatively comfortable, with good beds."

Room

3.1/5
14 reviews

"Great beds in okay rooms."

Rated 4.1/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.8/5
20 reviews

"Great location."

Service

3.8/5
33 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

3.7/5
11 reviews

"Tasty breakfast."

Room

3.0/5
27 reviews

"Beds in the average sized rooms are okay, but bathrooms are bad and rooms are lacking maintenance."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.9/5
829 reviews

"Well-located, although unfortunately the parking isn't easy." Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

Service

4.1/5
890 reviews

"Friendly, professional service, however housekeeping is less well rated." Decent management, reception, and restaurant service. Great concierge service. Room service is average. The bar needs better service.

Amenities

4.0/5
278 reviews

"Great buildings with excellent terrace and entrance." Facilities in need of refurbishment. Elevator in need of updating.

Breakfast

3.5/5
275 reviews

"Tasty yet pricey breakfasts."

Room

3.5/5
935 reviews

"Rooms are somewhat clean but have fantastic views." Old, inadequately maintained rooms with subpar TV's. Below average furnishing, balconies, and A/C. Bathrooms are large but with substandard cleaning. Good minibar. Shower can be a problem.

WiFi

2.2/5
30 reviews

"Wifi quality could be improved."

Wellness

1.4/5
10 reviews

"Poorly reviewed fitness area."

Rated 4.4/5 based on reviews from couples.

"Awesome terrace. Great shopping."

Location

5.0/5
98 reviews

"Great location with excellent sightseeing. Close to public transport."

Amenities

3.9/5
29 reviews

"Nice building."

Service

3.6/5
85 reviews

"Friendly, more-or-less professional service, and so-so reception."

Breakfast

3.5/5
40 reviews

"Tasty breakfast."

Room

3.2/5
102 reviews

"Great views, with average beds, relatively well-sized and tidy enough." The bathrooms are large but otherwise not very highly rated. Poorly-maintained rooms, with substandard A/C and televisions. Shower can be a problem. Good minibar.

Rated 4.3/5 based on reviews from families.

"Pleasant entrance area. Great concierge service."

Location

5.0/5
52 reviews

"Great location with excellent sightseeing."

Service

4.0/5
47 reviews

"Friendly service, and reception was okay. Great concierge service."

Amenities

3.9/5
18 reviews

"Nice building."

Breakfast

3.6/5
12 reviews

"Tasty breakfast."

Room

3.5/5
44 reviews

"Decent beds and rooms, great views. Rooms need regular maintenance." Good minibar.

Rated 4.0/5 based on reviews from business travelers.

"Tasty breakfast. Nice building."

Location

4.9/5
14 reviews

"Great location."

Service

4.0/5
12 reviews

"Average reception, but good overall service."

Breakfast

3.5/5
6 reviews

"Tasty breakfast."

Vibe

3.1/5
6 reviews

"Decent vibe."

Room

2.6/5
13 reviews

"Decently sized rooms, but poorly maintained."

Rated 4.3/5 based on reviews from solo travelers.

"Stylish hotel. Fantastic service."

Service

4.1/5
5 reviews

"Fantastic service."

Vibe

3.8/5
5 reviews

"Awesome vibe."

Room

3.1/5
6 reviews

"Room is all right."

Rated 4.3/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.9/5
18 reviews

"Great location."

Service

4.2/5
16 reviews

"Friendly service."

Breakfast

3.7/5
19 reviews

"Tasty breakfast."

Room

3.2/5
27 reviews

"Rooms adequately-sized with alright beds but inadequate bathrooms."

Comfort

3.0/5
12 reviews

"Mediocre comfort, room sizes and beds."

Rated 4.5/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Service

4.1/5
11 reviews

"Fantastic service."

Room

3.4/5
6 reviews

"Room is all right."

Rated 4.1/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

5.0/5
57 reviews

"Good location, close to public transport." Near to downtown with good options for sightseeing.

Service

4.3/5
49 reviews

"Service is professional and friendly."

Breakfast

3.8/5
28 reviews

"Tasty breakfast."

Vibe

3.5/5
21 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating."

Room

3.2/5
55 reviews

"Views are good, menus are average, and rooms are acceptably clean." Outdated, insufficiently maintained rooms with poorly rated bathrooms.

Rated 4.3/5 based on reviews from families.

"Great view. Great location."

Location

4.9/5
12 reviews

"Great location with excellent sightseeing."

Service

4.2/5
8 reviews

"Friendly service."

Breakfast

3.7/5
5 reviews

"Tasty breakfast."

Vibe

3.5/5
5 reviews

"Awesome vibe."

Room

3.4/5
9 reviews

"Decent rooms with great views."

Value

3.3/5
5 reviews

"Fairly good value for money."

Rated 4.0/5 based on reviews from couples.

"Friendly service. Fantastic service."

Location

4.9/5
9 reviews

"Great location."

Service

4.2/5
9 reviews

"Friendly service."

Room

3.1/5
9 reviews

"Room is all right."

Rated 4.5/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.8/5
6 reviews

"Great location."

Service

4.2/5
5 reviews

"Fantastic service."

Room

3.1/5
6 reviews

"Room is all right."

Value

3.1/5
6 reviews

"Fairly good value for money."

Rated 3.9/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.8/5
15 reviews

"Great location."

Service

4.0/5
14 reviews

"Friendly service."

Room

3.2/5
18 reviews

"Average rooms with standard beds."

Comfort

3.1/5
9 reviews

"Beds are decent and generally comfortable."

Rated 4.5/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Service

4.1/5
6 reviews

"Fantastic service."

Room

3.1/5
5 reviews

"Room is all right."

Rated 4.1/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.8/5
56 reviews

"Great location with excellent sightseeing. Close to public transport."

Service

3.7/5
26 reviews

"Friendly, acceptably professional service."

Breakfast

3.5/5
12 reviews

"Breakfast is average."

Vibe

3.5/5
20 reviews

"OK vibe and a friendly atmosphere. Luxurious Hotel."

Room

3.5/5
44 reviews

"Average sized rooms with great views and comfortable beds."

Rated 4.4/5 based on reviews from families.

"Luxurious Hotel. Great location."

Location

4.8/5
17 reviews

"Great location with excellent sightseeing."

Service

4.0/5
8 reviews

"Fantastic service."

Vibe

3.5/5
9 reviews

"Awesome vibe. Luxurious Hotel."

Room

3.4/5
12 reviews

"Average sized rooms."

Value

2.9/5
7 reviews

"Fairly good value for money."

Rated 4.3/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.9/5
5 reviews

"Great location."

Service

4.2/5
10 reviews

"Fantastic service."

Breakfast

3.4/5
6 reviews

"Breakfast is average."

Room

2.9/5
10 reviews

"Room is all right."

Comfort

2.8/5
6 reviews

"Comfortable."

Rated 4.6/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

4.9/5
26 reviews

"Great location with excellent sightseeing."

Service

4.0/5
26 reviews

"Average reception, but good overall service."

Room

3.8/5
26 reviews

"Great, reasonably-sized rooms." Decently clean rooms with okay bathrooms.

Value

3.4/5
8 reviews

"Fairly good value for money."

Rated 4.3/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Thames River. Good for sightseeing with access to public transportation."

Location

5.0/5
21 reviews

"Great location."

Service

4.0/5
22 reviews

"Friendly service."

Breakfast

3.8/5
7 reviews

"Tasty breakfast."

Room

3.1/5
25 reviews

"Average sized rooms."

Comfort

3.0/5
15 reviews

"Somewhat comfortable and acceptably sized rooms."