"Not as good as previous visit"read full review
I am a great fan of Park Farm but this was not as good as our previous stay. We got into our room to find an ashtray full of fag ends on the balcony. I mentioned it at reception but no-one moved it so it was there for the duration of our stay. There was a stain on the floor and only one teaspoon with the tea. Not big things in themselves but they detracted from the standard of service I expect. Dinner was great as was breakfast but there seems to be a gap between service on a Sunday and regular service in the week. I will certainly visit again but it knocked the image I had of the hotel.
This review received a response on
Dear Brandon, Thank you for taking the time to offer us your feedback following your stay with us. I was most concerned to see the issues you experienced during your stay and I can assure you this i…
Dear Brandon, Thank you for taking the time to offer us your feedback following your stay with us. I was most concerned to see the issues you experienced during your stay and I can assure you this is not the normal level of service we provided and this will certainly be followed up. The time gap between Lunch and Dinner service is only 15 minutes less than the weekdays so I do apologise if you have been misinformed. I do hope we will have the opportunity to welcome you back again so you can see the true standard of the hotel.Please do not hesitate to contact us direct should you wish to discuss any of these issues further. Kind regards Laura Fickling Senior Receptionist P.S. Double your chances of winning a free stay with us. Find out more here https://www.parkfarm-hotel.co.uk/upload-your-photos