This is my third visit to Valamar Diamant. All was good, except air conditioning not working. We asked for help at reception 4 times, once at 4.30am as we could not sleep. The second day we asked was it possible to have a fan in our room, but this was never done. There was no proactive response. No information. The staff at reception were very poor throughout. When we were checking out, we brought an umbrella and pool towels to hand back, Pauolo at reception was extremely rude, chastised my wife by telling her 'You zhould have brought tbese to the pool'. He was very rude. He left a bad taste at the end of our holiday. Very very disappointing. I asked could this week be added to my Valamar + points and got no help.
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Dear Mr. Alan R., Thank you very much for taking time to write your review on TrustYou about your stay in Valamar Diamant Hotel. We strive to meet and exceed our guests' expectations and create memo…
Dear Mr. Alan R., Thank you very much for taking time to write your review on TrustYou about your stay in Valamar Diamant Hotel. We strive to meet and exceed our guests' expectations and create memorable experience, so please accept our sincere apologies for all of the inconveniences you have encountered which do not reflect the standard of services we strive for. I must apologize for the few issues you encountered which do not reflect our standard of service. Our towel service have a working time when the guest can return the towels, but beyond that time they can return it to the wellness reception. I'm sorry if Paolo did not react professionally and I will personally talk to him. I apologize if in your room were hot. Due to the bad and cold weather, the whole hotel was on heating system, just the second day of your stay we've switched to the cooling system because time has begun to improve. For any questions about Valamar + membership details please feel free to email at in… or call +385 52…. Our colleagues from the loyalty program and whole Valamar Diamant team are always at your disposal. I look forward to welcoming you back at Valamar Diamant Hotel and providing a perfect experience. Warm regards, Eduard Folo, general manager