Score distribution

371
264
57
19
7
5/5

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This review received a response on

Dear guest, Thank you for taking the time to rate us in Valamar Diamant Hotel. Warm regards, Eduard Folo, Hotel Manager

Dear guest, Thank you for taking the time to rate us in Valamar Diamant Hotel. Warm regards, Eduard Folo, Hotel Manager

2/5
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Service during the evening meal was poor-difficult to get a drinks waiter service. At the time we stayed the buffet service experience was one of chaos as so many people pushed and shoved to get food. This was humorous at first but as the days passed it just became unpleasant. There was little evidence of team spirit or camaraderie with the service staff with some standing around doing nothing and watched colleagues struggle..in the end they were content to see guest experience poor service rather than go to areas outside of their responsibility to help colleagues. Evening meals are a time to relax not take part in a rugby scrum to get food and shout at waiters to get service . This is not the sign of a hotelworthy of 4 star staus

This review received a response on

Dear guest, Thank you for choosing Valamar Diamant Hotel and for sharing your experience. We are sorry to read that you were not satisfied with our service. We always strive to provide the best possi…

Dear guest, Thank you for choosing Valamar Diamant Hotel and for sharing your experience. We are sorry to read that you were not satisfied with our service. We always strive to provide the best possible guest service and we will discuss and use your comments to improve. We do daily trainings with our employees so that they can provide the best possible service to our guests, and we will do even more after this comment. I hope you will give us another chance and come again at the Valamar Diamant Hotel. Warm regards, Eduard Folo, Hotel Manager

4/5
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Das Zimmer / Bad war sehr einfach, Wassereintritt nach dem Gewitter (Kosten!). Verpflegung und Service (Ausnahme Lobby-Bar) waren sehr gut. Wir kommen schon seit fast 40 Jahren nach Porec (Rubin, Kristall, Diamant) und genießen den Aufenthalt immer sehr.

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Sehr geehrte Gassner Annemarie und P., Vielen Dank für Ihren Aufenthalt im Valamar Diamant und für die Teilung Ihrer Erfahrung mit uns. Es freut uns, zu hören, dass unsere Gäste zufrieden sind und d…

Sehr geehrte Gassner Annemarie und P., Vielen Dank für Ihren Aufenthalt im Valamar Diamant und für die Teilung Ihrer Erfahrung mit uns. Es freut uns, zu hören, dass unsere Gäste zufrieden sind und dass Sie mit schönen Erinnerungen nach Hause gehen. Entschuldigung für diese schlechten Dinge, die Sie angegeben haben. Wir hoffen, Sie im Hotel Valamar Diamant wieder begrüßen zu dürfen. Herzliche Grüße, Eduard Folo, Hotel Manager

5/5

Sve super :D

This review received a response on

Poštovani Tea, Puno Vam hvala za vašu recenziju Valamar Diamant Hotela. Drago nam je što je Vaš boravak bio ugodan. Nadamo se da ćemo se vidjeti ponovo. Srdačan pozdrav, Eduard Folo Hotel Manager

Poštovani Tea, Puno Vam hvala za vašu recenziju Valamar Diamant Hotela. Drago nam je što je Vaš boravak bio ugodan. Nadamo se da ćemo se vidjeti ponovo. Srdačan pozdrav, Eduard Folo Hotel Manager

5/5

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