Score distribution

707
232
38
10
7
4/5
Reviewed by Niels D. C.
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Overall, my wife and I had a lovely stay at Valamar President. The staff was very friendly and helpful. The staff were always smiling, helpful and friendly. A surprising bottle of wine at my wife's birthday brought great joy – thank you! Your breakfast buffet is fantastic and impressed with its huge selection. Unfortunately, the agreed but missing pick up at the airport drags down. Your offer of free transfer, as advertised on your website, we never received nor when we again had to go to the airport after 7 lovely days – disappointing. The quality of the cleaning in the room was fluctuating. The bathroom was always nicely clean – but used service from the neighboring room stood at our door for two days without being removed. Used glasses in the room were not replaced by new ones and the soap was not refilled – here your service could be better and more efficient. The quality of the lobby bar was similarly fluctuating. After some fantastic drinks and pleasant evenings with wonderful live music the first days, the service dropped significantly with slow or lack of service and drinks that were downright undrinkable.

This review received a response on

Dear Mr. C., Thank you for taking the time to share your experience at the Dubrovnik President Valamar Collection Hotel. We are sorry to hear that we did not meet your expectations regarding our t…

Dear Mr. C., Thank you for taking the time to share your experience at the Dubrovnik President Valamar Collection Hotel. We are sorry to hear that we did not meet your expectations regarding our transfer service and reservation process. I will for sure share your ratings with our Food and Beverage department and housekeeping service in order to improve and get us to the best-expected level. Please accept my apologies for the disappointment caused We hugely appreciate your kind and sincere words because for us your feedback is very important Your compliments are encouraging and the best motivation for the whole team to continue delivering unforgettable memories. It is our passion that every guest leaves the hotel with an amazing story, and reading your review makes us proud and delighted as we had exceeded your expectations. We hope to have the honour to welcome you again in the future. Kind regards, Matko Marić General Manager

5/5
Reviewed by Jane B.
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Superb hotel, lovely staff, great food especially the amazing breakfast, relaxed vibe.

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Dear Mrs. B.,, Thank you for staying at Dubrovnik President Valamar Collection Hotel and for sharing your experience with us. We are so honored to reed such a lovely review and your words of praise a…

Dear Mrs. B.,, Thank you for staying at Dubrovnik President Valamar Collection Hotel and for sharing your experience with us. We are so honored to reed such a lovely review and your words of praise are very much appreciated. It is great to hear you thoroughly enjoyed your stay with us and you were satisfied with our breakfast offer and professionalism of our staff. I will convey your compliments to Sofia, for sure, it will be motivation for her to keep up good work in the future. It always gives us great pleasure to hear our guests are happy and taking home nice memories. We hope to welcome you again in many years to come! Warm regards, Matko Marić, General Manager

5/5
Reviewed by Rosaleen N.
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Loved, Loved our stay at your hotel!

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Dear Ms. N., Thank you for taking the time to write such a positive feedback following your recent stay in Dubrovnik President Valamar Collection Hotel. I am delighted to hear that you were impress…

Dear Ms. N., Thank you for taking the time to write such a positive feedback following your recent stay in Dubrovnik President Valamar Collection Hotel. I am delighted to hear that you were impressed with the property and the service. We continuously strive to offer the best hospitality in Dubrovnik, and we appreciate the feedback of our dear guests such as yourself. Hope we will have the chance to welcome you back at Dubrovnik President Valamar Collection Hotel in the near future. Warm regards, Matko Marić General Manager

5/5
Reviewed
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Nikola was amazing. Fantastic service, fantastic conversation.

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Dear Guest, Thank you for your lovely review following your recent stay with us. Your comments are very kind indeed and my colleagues and I are delighted that you enjoyed your experience with us her…

Dear Guest, Thank you for your lovely review following your recent stay with us. Your comments are very kind indeed and my colleagues and I are delighted that you enjoyed your experience with us here at Dubrovnik President Valamar Collection Hotel so much. I will convey your comments to Nikola, it will be a big motivation to him. We are very glad all aspect of your stay were up to high standard, this is what we try to accomplish to provide the best experience in Dubrovnik. I hope it is not too long before we have the privilege of having you stay with us again. Yours sincerely, Matko Marić General Manager

5/5
Reviewed by Adam G.
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Nikola was fantastic !

This review received a response on

Dear Mr. G., thank you for staying at Dubrovnik President Valamar Collection hotel and for your nice words. We are proud of our devoted team as they are the ones who make your experience memorable, a…

Dear Mr. G., thank you for staying at Dubrovnik President Valamar Collection hotel and for your nice words. We are proud of our devoted team as they are the ones who make your experience memorable, and I will make sure to share your kind words with Nikola. It will be our pleasure to see you again at Dubrovnik President Valamar Collection hotel. Kind regards, Matko Marić General Manager