Overall, my wife and I had a lovely stay at Valamar President. The staff was very friendly and helpful. The staff were always smiling, helpful and friendly. A surprising bottle of wine at my wife's birthday brought great joy – thank you! Your breakfast buffet is fantastic and impressed with its huge selection. Unfortunately, the agreed but missing pick up at the airport drags down. Your offer of free transfer, as advertised on your website, we never received nor when we again had to go to the airport after 7 lovely days – disappointing. The quality of the cleaning in the room was fluctuating. The bathroom was always nicely clean – but used service from the neighboring room stood at our door for two days without being removed. Used glasses in the room were not replaced by new ones and the soap was not refilled – here your service could be better and more efficient. The quality of the lobby bar was similarly fluctuating. After some fantastic drinks and pleasant evenings with wonderful live music the first days, the service dropped significantly with slow or lack of service and drinks that were downright undrinkable.
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Dear Mr. C., Thank you for taking the time to share your experience at the Dubrovnik President Valamar Collection Hotel. We are sorry to hear that we did not meet your expectations regarding our t…
Dear Mr. C., Thank you for taking the time to share your experience at the Dubrovnik President Valamar Collection Hotel. We are sorry to hear that we did not meet your expectations regarding our transfer service and reservation process. I will for sure share your ratings with our Food and Beverage department and housekeeping service in order to improve and get us to the best-expected level. Please accept my apologies for the disappointment caused We hugely appreciate your kind and sincere words because for us your feedback is very important Your compliments are encouraging and the best motivation for the whole team to continue delivering unforgettable memories. It is our passion that every guest leaves the hotel with an amazing story, and reading your review makes us proud and delighted as we had exceeded your expectations. We hope to have the honour to welcome you again in the future. Kind regards, Matko Marić General Manager