4.4
Excellent

Summary of 17,337 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 4.4/5 based on reviews from all travelers.

Very good water park hotel. Close to Universal Studios. Good for sightseeing and located near shopping areas. Great pool.

Location

4.2/5
2351 reviews

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

Pool

3.9/5
1688 reviews

Good pool, acceptably clean.

Service

3.5/5
3159 reviews

Service is relatively professional, but reception and housekeeping are not great. Great childcare and friendly service. Good shuttle service. Recreation staff is nice. Poorly managed with subpar restaurant service. Hotel security is ok. Room service could have been improved. Good bar service. Booking process should be better organized. Concierge service is average. Valet service could be better. Pool/beach service is ok. Standard laundry service.

Room

3.2/5
3580 reviews

Rooms amply-sized and moderately tidy with excellent views. Poorly maintained, old rooms with poor air conditioning and uncomfortable beds. Small rooms and poorly cleaned bathrooms. Poorly furnished with bad TV's and balconies. Shower can be a problem.

Cleanliness

3.0/5
1763 reviews

Rooms and pool are acceptably clean. Clean hotel facilities. The bathrooms and dining area need some cleaning.

Value

2.8/5
1286 reviews

Fairly good value for money. Pricey breakfast and dining. Beverages could be cheaper.

Breakfast

2.4/5
145 reviews

Some complaints about quality and price of breakfast.

Comfort

2.4/5
1102 reviews

Poor comfort, small bathrooms, and inadequate A/C and beds. Average noise and size.

WiFi

2.1/5
53 reviews

Wifi quality could be improved.

Rated 4.2/5 based on reviews from families.

Good accessibility by car. Good snacks.

Location

4.3/5
853 reviews

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby. Accessible by car, but parking is costly.

Pool

3.9/5
606 reviews

Good pool, acceptably clean.

Service

3.2/5
1031 reviews

Service is acceptably professional, but some complaints about reception staff. Service staff are friendly and bar service is great, but housekeeping isn't as impressive. Good shuttle service. Recreation staff is nice. Room service could have been improved. Poorly managed with subpar restaurant service. Hotel security is ok. Booking process should be better organized.

Room

3.0/5
1259 reviews

Okay-sized rooms with good views. Uncomfortable beds, run-down rooms, and low rated minibars. Older and poorly cleaned rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Poorly furnished with bad TV's and balconies. Shower can be a problem.

Cleanliness

2.9/5
637 reviews

Moderately clean pool area. Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities.

Breakfast

2.2/5
70 reviews

Some complaints about quality and price of breakfast.

Value

2.1/5
386 reviews

Value for money could be better. Pricey breakfast and dining.

Comfort

2.1/5
423 reviews

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

WiFi

1.6/5
26 reviews

Wifi quality could be improved.

Rated 4.2/5 based on reviews from couples.

Beautiful architecture. Stylish hotel.

Location

4.0/5
98 reviews

Great location. Good shopping and sightseeing. Pricey, inconvenient parking.

Service

3.3/5
89 reviews

Great service, but bad reception. Service is professional and friendly. Good shuttle service.

Room

3.2/5
136 reviews

Rooms amply-sized and moderately tidy with excellent views. Poorly maintained rooms with poorly cleaned bathrooms and uncomfortable beds. Shower can be a problem.

Value

2.7/5
42 reviews

Fairly good value for money. Food is a bit overpriced.

Cleanliness

2.6/5
63 reviews

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

Breakfast

2.5/5
8 reviews

Breakfast can be improved.

Comfort

2.4/5
41 reviews

Uncomfortable, noisy, average sized rooms with subpar beds.

Rated 4.1/5 based on reviews from solo travelers.

Great view. Friendly service.

Location

4.2/5
10 reviews

Great location.

Pool

4.0/5
10 reviews

Great pool.

Service

3.5/5
13 reviews

Service is adequate.

Room

3.2/5
20 reviews

Rooms are somewhat clean but have fantastic views.

Cleanliness

2.9/5
6 reviews

Room cleanliness is acceptable.

Comfort

2.6/5
5 reviews

Comfortable.

Value

2.5/5
8 reviews

Fairly good value for money.

Rated 4.2/5 based on reviews from all travelers.

Very good water park hotel. Close to Universal Studios. Good for sightseeing and located near shopping areas. Great pool.

Location

4.3/5
16 reviews

Great location with excellent sightseeing.

Pool

4.0/5
12 reviews

Great pool.

Vibe

3.9/5
6 reviews

Awesome vibe.

Service

3.2/5
14 reviews

Service is adequate.

Cleanliness

3.2/5
9 reviews

Quite clean.

Food

3.0/5
11 reviews

Food is all right.

Value

2.9/5
11 reviews

Fairly good value for money.

Room

2.8/5
23 reviews

Average sized rooms.

Comfort

2.4/5
10 reviews

Rooms are decent sized but not rated very comfortable.

Breakfast

2.2/5
5 reviews

Breakfast can be improved.

Rated 4.1/5 based on reviews from families.

Great pool. Great location.

Location

4.2/5
7 reviews

Great location.

Pool

3.9/5
8 reviews

Great pool.

Vibe

3.8/5
5 reviews

Awesome vibe.

Service

3.4/5
11 reviews

Service is adequate.

Food

3.0/5
9 reviews

Food is all right.

Value

2.8/5
8 reviews

Fairly good value for money.

Room

2.6/5
16 reviews

Room is all right.

Comfort

2.2/5
6 reviews

More comfort would be nice.

Breakfast

2.2/5
5 reviews

Breakfast can be improved.

Rated 4.1/5 based on reviews from all travelers.

Very good water park hotel. Close to Universal Studios. Good for sightseeing and located near shopping areas. Great pool.

Location

4.2/5
2080 reviews

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

Pool

3.9/5
1565 reviews

Good pool, acceptably clean.

Wellness Area

3.7/5
328 reviews

Awesome wellness and fitness areas.

Service

3.5/5
2854 reviews

Service is decent and professional, but poor reception. Service staff are friendly and bar service is great, but housekeeping isn't as impressive. Good shuttle service. Recreation staff is nice. Poorly managed with subpar restaurant service. Hotel security is ok. Room service could have been improved. Booking process should be better organized. Concierge service is average. Valet service could be better. Great childcare. Pool/beach service is ok.

Room

3.3/5
3192 reviews

Rooms amply-sized and moderately tidy with excellent views. Guests complain about maintenance, beds, and TVs. Small rooms and poorly cleaned bathrooms. Below average furnishing, balconies, and A/C. Shower can be a problem.

Food

3.1/5
1447 reviews

Dining disappointed some guests in quality and price. Decent menu, and good salads. Dining area is poorly cleaned and there were complaints about the vegetables. Pizza is great. Bad desserts & fruits. Good poultry dishes. Delicious beef dishes & steak. Vegan. Pork dishes are adequate. Bad pasta.

Cleanliness

3.0/5
1545 reviews

Rooms and pool are acceptably clean. Moderately clean hotel facilities. The bathrooms and dining area need some cleaning.

Value

2.8/5
1147 reviews

Fairly good value for money. Pricey breakfast and dining. Beverages could be cheaper.

Breakfast

2.5/5
113 reviews

Breakfast is decent but expensive.

Comfort

2.4/5
967 reviews

Poor comfort, small bathrooms, and inadequate A/C and beds. Average sized rooms.

WiFi

2.1/5
47 reviews

Wifi quality could be improved.

Rated 4.1/5 based on reviews from families.

Good accessibility by car.

Location

4.2/5
688 reviews

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby. Accessible by car, but parking is costly.

Pool

3.9/5
535 reviews

Good pool, acceptably clean.

Service

3.2/5
862 reviews

Service is acceptably professional, but some complaints about reception staff. Service staff are friendly and bar service is great, but housekeeping isn't as impressive. Good shuttle service. Recreation staff is nice. Poorly managed with subpar restaurant service. Room service could have been improved. Hotel security is ok. Booking process should be better organized.

Room

3.0/5
1024 reviews

Okay room size, but subpar beds and furnishing. Wonderful views but complaints about room maintenance and cleanliness. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Food

3.0/5
454 reviews

Poor dining experience overall; decent menu, but restaurant is expensive. Great pizza and snacks. Poorly rated desserts and fruits, and problems with dining area cleanliness.

Cleanliness

2.9/5
505 reviews

Moderately clean pool area. Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities.

Breakfast

2.4/5
47 reviews

Some complaints about quality and price of breakfast.

Value

2.1/5
307 reviews

Value for money could be better. Pricey breakfast and dining.

Comfort

2.1/5
336 reviews

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

WiFi

1.6/5
23 reviews

Wifi quality could be improved.

Rated 4.0/5 based on reviews from couples.

Wonderful sightseeing. Great view.

Location

4.1/5
76 reviews

Well-located, although unfortunately the parking isn't easy. Good shopping and sightseeing.

Service

3.4/5
70 reviews

Staff are kind and fairly professional, but reception was lacking. Good shuttle service.

Room

3.2/5
103 reviews

Rooms are somewhat clean but have fantastic views. Poorly-maintained rooms, badly rated bathrooms and beds. Shower can be a problem.

Food

3.0/5
48 reviews

Poor dining experience overall; decent menu, but restaurant is expensive.

Value

2.9/5
31 reviews

Fairly good value for money. Food is a bit overpriced.

Cleanliness

2.8/5
48 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

Breakfast

2.5/5
8 reviews

Breakfast can be improved.

Comfort

2.4/5
27 reviews

Room is acceptable, but beds have issues with comfort.

Rated 4.0/5 based on reviews from solo travelers.

Friendly service. Great pool.

Location

4.2/5
10 reviews

Great location.

Pool

4.0/5
10 reviews

Great pool.

Service

3.5/5
9 reviews

Service is adequate.

Room

3.2/5
16 reviews

Room is all right.

Comfort

2.6/5
5 reviews

Comfortable.

Value

2.6/5
7 reviews

Fairly good value for money.

Rated 4.1/5 based on reviews from all travelers.

Very good water park hotel. Close to Universal Studios. Good for sightseeing and located near shopping areas. Great pool.

Location

4.4/5
26 reviews

Great location.

Cleanliness

3.2/5
33 reviews

Room cleanliness is acceptable.

Service

3.0/5
27 reviews

Great service, but bad reception. Service is professional and friendly.

Room

2.9/5
56 reviews

Rooms amply-sized and moderately tidy with excellent views. Beds and bathrooms not up to standard. Shower can be a problem.

Value

2.7/5
21 reviews

Fairly good value for money.

Comfort

2.5/5
18 reviews

Comfortable enough, average sized rooms but subpar beds.

Rated 4.1/5 based on reviews from families.

Great location.

Location

4.3/5
17 reviews

Great location.

Cleanliness

3.1/5
21 reviews

Room cleanliness is acceptable.

Service

3.0/5
14 reviews

Service is adequate.

Room

2.9/5
36 reviews

Room is okay, but bathrooms are below average and beds are poor.

Value

2.8/5
12 reviews

Fairly good value for money.

Comfort

2.5/5
13 reviews

Not very comfortable, with poor beds.

Rated 4.3/5 based on reviews from couples.

Great location.

Service

3.5/5
5 reviews

Service is adequate.

Room

2.9/5
5 reviews

Room is all right.

Rated 4.3/5 based on reviews from all travelers.

Very good water park hotel. Close to Universal Studios. Good for sightseeing and located near shopping areas. Great pool.

Location

4.5/5
186 reviews

Great location. Good shopping and sightseeing. Accessible by car, but parking is costly.

Pool

3.8/5
69 reviews

Good pool, acceptably clean.

Service

3.3/5
223 reviews

Friendly, acceptably professional service. Complaints about housekeeping and reception. Room service could have been improved. Good shuttle service.

Room

2.9/5
254 reviews

Okay-sized rooms with good views. Complaints about maintenance and cleanliness in rooms and bathrooms. Old rooms with poor quality beds, furniture, and A/C. Shower can be a problem.

Value

2.8/5
78 reviews

Fairly good value for money. Pricey breakfast and dining.

Cleanliness

2.5/5
151 reviews

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Clean hotel facilities.

Breakfast

2.2/5
21 reviews

Some complaints about quality and price of breakfast.

Comfort

2.1/5
81 reviews

Poor beds, with complaints about A/C and noise. Average sized rooms.

Rated 4.2/5 based on reviews from families.

Great shopping. Good accessibility by car.

Location

4.5/5
115 reviews

Great location. Good shopping and sightseeing. Accessible by car, but parking is costly.

Service

3.0/5
117 reviews

Friendly, acceptably professional service. Complaints about housekeeping and reception. Room service could have been improved.

Food

2.9/5
44 reviews

Average, but pricey, food.

Cleanliness

2.5/5
90 reviews

Moderately clean hotel facilities. Rooms could be cleaner.

Value

2.5/5
40 reviews

Value for money could be better. Food is a bit overpriced.

Room

2.5/5
155 reviews

Rooms are of average size, but lacking maintenance and outdated with below average beds. Great views but poorly cleaned rooms with subpar bathrooms.

Breakfast

2.2/5
14 reviews

Breakfast can be improved.

Comfort

2.1/5
53 reviews

Uncomfortable, noisy, average sized rooms with subpar beds.

Rated 4.1/5 based on reviews from couples.

Friendly service.

Location

4.1/5
11 reviews

Great location.

Pool

3.8/5
5 reviews

Great pool.

Service

3.4/5
9 reviews

Service is adequate.

Room

2.8/5
15 reviews

Room is all right.

Cleanliness

2.7/5
10 reviews

Quite clean.

Value

2.5/5
5 reviews

Fairly good value for money.

Comfort

2.0/5
6 reviews

More comfort would be nice.