4.4
Excellent

Summary of 2,857 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 4.4/5 based on reviews from all travelers.

"Excellent business hotel. Close to Ginza. Great rooms in excellent location. Awesome vibe."

Location

4.7/5
715 reviews

"Great location. Close to public transport and the train." Central location with great sightseeing, dining out and shopping. Good car access, but so-so parking.

Vibe

4.5/5
178 reviews

"Awesome vibe. Friendly atmosphere. Pleasant entrance area. Stylish hotel." Luxurious Hotel. Relatively modern hotel. Good for business people. Good choice for a city trip.

Service

4.3/5
581 reviews

"Service is professional and cheery, especially reception and housekeeping." Booking process is sufficient. Restaurant could offer better service. Room service is average. Great hotel security. Concierge service is average.

Breakfast

4.3/5
196 reviews

"Tasty yet pricey breakfasts."

Room

4.2/5
921 reviews

"Small but clean rooms with great views and beds." Furniture and air conditioning are as expected. Inadequate minibars in older, poorly-maintained rooms. Small rooms and poorly cleaned bathrooms. Shower was ok.

Food

4.2/5
222 reviews

"Great dining, with delicious salads." Food is relatively good value, and side dishes are of average quality. Seafood, desserts and fruits were delicious.

Cleanliness

4.0/5
154 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Amenities

3.9/5
211 reviews

"Hotel buildings are impressive, particularly the entrance area, and surroundings are beautiful." Beautiful architecture. Elevator is ok. Relatively new facilities.

WiFi

3.4/5
8 reviews

"Regular internet service. Wifi quality could be improved."

Bar

2.8/5
16 reviews

"Bar is alright with good drinks."

Value

2.7/5
138 reviews

"Fairly good value for money. High priced breakfast." Normally priced food.

Rated 4.3/5 based on reviews from families.

"Great shopping. Comfortable beds."

Location

4.8/5
115 reviews

"Great location near lots of shopping." Close to public transport and the train.

Service

4.1/5
61 reviews

"Friendly service and great reception."

Breakfast

4.0/5
23 reviews

"Tasty breakfast."

Cleanliness

4.0/5
22 reviews

"Rooms are clean, but bathrooms are not."

Room

3.8/5
108 reviews

"Clean rooms with wonderful beds and stunning views." Small rooms with complaints about bathroom cleanliness.

Wellness Area

3.0/5
8 reviews

"Fitness area is subpar but wellness area/options are acceptable."

Comfort

2.7/5
57 reviews

"Small, comfortable rooms. Peaceful rooms with great beds."

Value

2.7/5
15 reviews

"Fairly good value for money."

Rated 4.4/5 based on reviews from couples.

"Pleasant entrance area. Professional service."

Location

4.8/5
62 reviews

"Great location, close to the train station."

Vibe

4.4/5
14 reviews

"Awesome vibe. Friendly atmosphere."

Service

4.3/5
29 reviews

"Efficient, friendly service with a nice reception."

Breakfast

4.2/5
12 reviews

"Tasty breakfast."

Room

4.2/5
71 reviews

"Clean rooms with wonderful beds and stunning views." Rooms are small and bathrooms only mediocre.

Cleanliness

4.0/5
9 reviews

"Clean rooms."

Comfort

2.9/5
41 reviews

"Reasonably comfortable rooms, and okay bathroom size." Small, yet peaceful rooms with lovely beds.

Value

2.6/5
17 reviews

"Fairly good value for money."

Rated 4.5/5 based on reviews from solo travelers.

"Friendly atmosphere. Great reception."

Location

4.7/5
32 reviews

"Great location, close to the train station."

Service

4.5/5
22 reviews

"Friendly service and great reception."

Vibe

4.4/5
8 reviews

"Awesome vibe. Friendly atmosphere."

Breakfast

4.3/5
9 reviews

"Tasty breakfast."

Room

4.2/5
31 reviews

"Lovely rooms with pleasant views. Small rooms, but decent bathrooms."

Cleanliness

4.2/5
5 reviews

"Clean."

Value

2.6/5
10 reviews

"Fairly good value for money."

Rated 4.3/5 based on reviews from business travelers.

"Train station is close. Awesome vibe."

Location

4.8/5
29 reviews

"Great location, close to the train station."

Breakfast

4.5/5
7 reviews

"Tasty breakfast."

Service

4.3/5
8 reviews

"Fantastic service."

Cleanliness

4.2/5
5 reviews

"Clean."

Room

3.9/5
29 reviews

"Lovely rooms with pleasant views. Rooms could be larger."

Comfort

2.9/5
17 reviews

"Small, comfortable rooms."

Rated 4.2/5 based on reviews from all travelers.

"Excellent business hotel. Close to Ginza. Great rooms in excellent location. Awesome vibe."

Location

4.7/5
7 reviews

"Great location."

Service

4.2/5
5 reviews

"Friendly service."

Room

3.7/5
8 reviews

"Great room."

Comfort

2.8/5
5 reviews

"Comfortable."

Rated 4.4/5 based on reviews from all travelers.

"Excellent business hotel. Close to Ginza. Great rooms in excellent location. Awesome vibe."

Location

4.9/5
218 reviews

"Great location. Close to public transport and the train." Shopping, restaurants and bars in the area are great.

Service

4.4/5
114 reviews

"Efficient, friendly service with a nice reception."

Breakfast

4.2/5
31 reviews

"Tasty yet pricey breakfasts."

Cleanliness

4.2/5
44 reviews

"Clean hotel facilities. Clean rooms."

Room

3.7/5
196 reviews

"Clean rooms with wonderful beds and stunning views." Small rooms and bathrooms with poor maintenance.

WiFi

2.9/5
5 reviews

"Regular internet service."

Value

2.6/5
23 reviews

"Fairly good value for money. High priced breakfast."

Wellness Area

2.6/5
8 reviews

"Fitness area is subpar but wellness area/options are acceptable."

Bar

2.6/5
9 reviews

"Standard bar."

Comfort

2.3/5
116 reviews

"Small rooms and bathrooms with comfort issues." Peaceful rooms with great beds.

Rated 4.3/5 based on reviews from families.

"Clean. Clean rooms."

Location

4.8/5
52 reviews

"Great location, close to the train station."

Service

4.2/5
25 reviews

"Friendly service."

Cleanliness

4.0/5
11 reviews

"Clean rooms."

Room

3.7/5
46 reviews

"Clean rooms with wonderful beds and stunning views." Small rooms, but decent bathrooms.

Wellness Area

2.8/5
5 reviews

"Fitness area is subpar but wellness area/options are acceptable."

Comfort

2.8/5
29 reviews

"Small, decently comfortable rooms with excellent beds."

Rated 4.4/5 based on reviews from couples.

"Great reception. Nice building."

Location

4.8/5
33 reviews

"Great location, close to the train station."

Service

4.2/5
18 reviews

"Friendly service."

Room

4.0/5
32 reviews

"Lovely rooms with pleasant views. Small rooms, but decent bathrooms."

Comfort

2.8/5
23 reviews

"Small, comfortable rooms."

Value

2.5/5
7 reviews

"Value for money could be better."

Rated 3.8/5 based on reviews from business travelers.

"Train station is close. Great location."

Location

4.7/5
10 reviews

"Great location, close to the train station."

Room

3.9/5
8 reviews

"Great room."

Comfort

2.8/5
5 reviews

"Comfortable."

Rated 4.5/5 based on reviews from solo travelers.

"Friendly service. Fantastic service."

Location

4.8/5
8 reviews

"Great location."

Service

4.3/5
5 reviews

"Fantastic service."

Room

3.8/5
5 reviews

"Great room."

Rated 4.2/5 based on reviews from all travelers.

"Excellent business hotel. Close to Ginza. Great rooms in excellent location. Awesome vibe."

Location

4.7/5
48 reviews

"Great location with good access by car." Near to the city centre with good shopping options nearby. Close to public transport.

Breakfast

4.1/5
6 reviews

"Tasty breakfast."

Service

4.0/5
19 reviews

"Friendly service and great reception."

Cleanliness

3.9/5
5 reviews

"Clean."

Room

3.6/5
36 reviews

"Lovely rooms with pleasant views. Rooms could be larger."

Value

2.6/5
8 reviews

"Fairly good value for money."

Comfort

2.6/5
21 reviews

"Small, comfortable rooms."

Rated 4.2/5 based on reviews from families.

"Great room. Great view."

Location

4.7/5
22 reviews

"Good location, close to public transport."

Service

4.2/5
10 reviews

"Friendly service."

Room

4.0/5
14 reviews

"Lovely rooms with pleasant views. Rooms could be larger."

Comfort

2.9/5
8 reviews

"Small, comfortable rooms."

Rated 4.4/5 based on reviews from all travelers.

"Excellent business hotel. Close to Ginza. Great rooms in excellent location. Awesome vibe."

Vibe

4.6/5
131 reviews

"Awesome vibe. Friendly atmosphere. Pleasant entrance area. Stylish hotel." Luxurious Hotel. Relatively modern hotel.

Location

4.6/5
406 reviews

"Great location, close to the train station." Good shopping and sightseeing. Good car access, but so-so parking.

Breakfast

4.5/5
144 reviews

"Tasty breakfast."

Room

4.5/5
644 reviews

"Tidy rooms with great rooms and moderately large bathrooms." Adequate room size and A/C. Nice beds and lovely furniture. Old, poorly maintained rooms. Shower was ok.

Service

4.4/5
434 reviews

"Service is professional and cheery, especially reception and housekeeping." Booking process is sufficient. Restaurant could offer better service. Room service is average. Recreation staff is nice. Great hotel security.

Cleanliness

4.0/5
95 reviews

"Clean rooms."

Value

2.9/5
93 reviews

"Fairly good value for money."

Bar

2.9/5
7 reviews

"Bar is alright with good drinks."

Rated 4.3/5 based on reviews from families.

"Friendly service. Great reception."

Location

4.8/5
28 reviews

"Great location, close to the train station."

Service

4.2/5
24 reviews

"Friendly service and great reception."

Breakfast

4.2/5
14 reviews

"Tasty breakfast."

Room

4.0/5
37 reviews

"Small, yet clean rooms with lovely views."

Cleanliness

4.0/5
8 reviews

"Clean rooms."

Comfort

3.0/5
12 reviews

"Small, comfortable rooms."

Rated 4.5/5 based on reviews from couples.

"Very quiet. Friendly atmosphere."

Location

4.7/5
19 reviews

"Great location, close to the train station."

Breakfast

4.4/5
5 reviews

"Tasty breakfast."

Service

4.4/5
8 reviews

"Fantastic service."

Room

4.2/5
29 reviews

"Lovely rooms with pleasant views. Small rooms, but decent bathrooms."

Value

2.7/5
8 reviews

"Fairly good value for money."

Rated 4.6/5 based on reviews from solo travelers.

"Great reception. Fantastic service."

Location

4.7/5
20 reviews

"Great location, close to the train station."

Service

4.5/5
16 reviews

"Great service, especially at reception."

Breakfast

4.4/5
6 reviews

"Tasty breakfast."

Room

4.2/5
23 reviews

"Lovely rooms with pleasant views. Rooms could be larger."

Value

2.8/5
7 reviews

"Fairly good value for money."

Rated 4.4/5 based on reviews from business travelers.

"Clean rooms. Nice building."

Location

4.8/5
14 reviews

"Great location, close to the train station."

Service

4.4/5
5 reviews

"Fantastic service."

Vibe

4.3/5
5 reviews

"Awesome vibe."

Room

4.1/5
15 reviews

"Small but good rooms."

Comfort

3.1/5
8 reviews

"Small, comfortable rooms."

Rated 4.5/5 based on reviews from all travelers.

"Excellent business hotel. Close to Ginza. Great rooms in excellent location. Awesome vibe."

Location

4.8/5
13 reviews

"Great location."

Service

4.5/5
5 reviews

"Fantastic service."

Room

4.1/5
14 reviews

"Great rooms, with comfortable beds and lovely views."

Breakfast

4.0/5
8 reviews

"Tasty breakfast."

Comfort

3.1/5
7 reviews

"Relatively comfortable, with good beds."

Value

2.5/5
6 reviews

"Fairly good value for money."