Distribución de las puntuaciones

1181
617
132
46
33

Tipos de viajeros

80/100
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Esta valoración no tiene comentarios

Esta valoración tiene un comentario del

Dear Joey, This is fabulous news! Thank you for making Sercotel Ámister Art Hotel your choice hotel for the area. Your feedback is greatly appreciated and we'll use it to learn and grow from. Best …

Dear Joey, This is fabulous news! Thank you for making Sercotel Ámister Art Hotel your choice hotel for the area. Your feedback is greatly appreciated and we'll use it to learn and grow from. Best regards Mireia Perez - Front Desk Manager

100/100

Esta valoración no tiene comentarios

100/100
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Todo perfecto

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Estimada Felisa, Muchas gracias por su valoración positiva acerca de nuestro hotel! Nos alegra que haya disfrutado su estancia con nosotros. Esperamos verla pronto de vuelta. Un saludo Mireia Per…

Estimada Felisa, Muchas gracias por su valoración positiva acerca de nuestro hotel! Nos alegra que haya disfrutado su estancia con nosotros. Esperamos verla pronto de vuelta. Un saludo Mireia Perez - Jefa de Recepción

40/100
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Positive aspects were: cleaninless of the room and bed confort. However, for a "4-star" hotel we were expecting more amenities, like body lotion, coffee and tea bags in the room. Also, the reception didnt know how to guide us to go to the airport by public transport.

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Dear Mr. J.. Thank you for taking the time to leave your valuable feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to…

Dear Mr. J.. Thank you for taking the time to leave your valuable feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience.. We apologize about falling short to your expectations. As per the fact the front desk didn't know how to get to the airport, let me think it must've been a misunderstanding since we all know how to get there with different transportations. Regarding the amenities, because of Covid and following the actual safety rules most of the amenities are not displayed in the rooms. I do hope we will have another opportunity to welcome you back in the future and show you true Sercotel Ámister Art experience. Best regards Mireia Perez - Front Desk Manager

80/100
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The hotel was clean, Nice and friendly staff, good breakfast The only con is that the free loan bikes as promised on the website where not anailable.

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Dear Mr. van B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I'm sorry you are disappointed by the lack of bikes hopefully by your next visit we have them up…

Dear Mr. van B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I'm sorry you are disappointed by the lack of bikes hopefully by your next visit we have them up and running again. Best regards Mireia Perez - Front Desk Manager