Répartition des notes

789
428
80
25
18

Types de voyageurs

80/100
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Atencion del personal muy buena. La tv no funcionaba, internet estuvo caido un dia.

Un commentaire sur cet avis a été laissé le

Apreciado Sr. Gomez, Gracias por valorar su última estancia en Sercotel Ámister Art Hotel. Lamentamos los imprevistos sucedidos durante la estancia y pasamos parte al departamento correspondiente. Esp…

Apreciado Sr. Gomez, Gracias por valorar su última estancia en Sercotel Ámister Art Hotel. Lamentamos los imprevistos sucedidos durante la estancia y pasamos parte al departamento correspondiente. Esperamos verle pronto de vuelta. Atentamente, Mireia Perez - Jefa de Recepción

80/100
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I got a really low discount fare, so the overall quality/price ratio was very good and the personnel were very attentive and kind, however the feeling was that the hotel is way below the average level for a 4 star one. Even if it looks like it has been recently renovated, at the same time it shows signs of carelessness (scratches in the walls, the furniture, low quality materials, etc.)

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Estimado Sr Rubiales, Muchas gracias por su comentario acerca de nuestro hotel! Tomamos nota y pasamos al departamento oportuno sus comentarios para seguir mejorando día a día. Esperamos que haya dis…

Estimado Sr Rubiales, Muchas gracias por su comentario acerca de nuestro hotel! Tomamos nota y pasamos al departamento oportuno sus comentarios para seguir mejorando día a día. Esperamos que haya disfrutado de su estancia con nosotros. Atentamente, Mireia Perez - Jefa Recepción

100/100
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Personne n'a laissé de commentaire sur cet avis

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Madame H., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez ag…

Madame H., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame H., nos salutations distinguées. Mireia Perez - Front Desk Manager

100/100
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A phenomenal hotel with clean, comfortable rooms, and excellent, customer focused facilities.

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Dear Ms. T., Thank you for taking the time to share your experience with us! We are delighted to know that you enjoyed your stay and definitely hope you give us the chance of serving you again in the…

Dear Ms. T., Thank you for taking the time to share your experience with us! We are delighted to know that you enjoyed your stay and definitely hope you give us the chance of serving you again in the future. Our staff is indeed the main asset in our Hotel and indeed, I will be happy to share your lovely comment with my colleagues. Best regards, Mireia Perez - Front Desk Manager

60/100
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The hotel is nice and the staff were friendly and attentive to our needs. My only criticism is the room is always noisy from street noise and the building works that is happening on the adjacent building. If the room had better windows i think the majority of the noise could be blocked out.

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Dear Mr N., My thanks for taking the time to provide feedback with regards to your recent stay at the Sercotel Ámister Art Hotel. Your comments will be passed onto the management so we can keep impro…

Dear Mr N., My thanks for taking the time to provide feedback with regards to your recent stay at the Sercotel Ámister Art Hotel. Your comments will be passed onto the management so we can keep improving our service. We strive hard to ensure all our guests leave with a sense of satisfaction, on this occasion, on behalf of all the team, I can only express our sincere apologies. Best regards, Mireia Perez - Front Desk Manager