4.4
Excellent

Summary of 3,980 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 4.4/5 based on reviews from all travelers.

"Excellent wellness hotel. Close to Durham City Centre. Easily accessible by car and offers nearby parking areas. Fantastic service. Great pool."

Location

4.5/5
217 reviews

"Near city centre in a great location. Excellent parking and car access."

Pool

4.2/5
123 reviews

"Clean pool area."

Wellness

4.0/5
477 reviews

"Great fitness area with clean wellness facilities." Wellness staff is ok.

Service

3.8/5
732 reviews

"Friendly service, but poor management and reception." Great housekeepers and professional service. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service is average. Wellness staff is ok. Recreation staff is nice.

Room

3.7/5
988 reviews

"Amply-sized rooms with excellent beds and superb views." Outdated, rooms with poor cleanliness and maintenance. Bathrooms are large but with substandard cleaning. Substandard furniture, A/C, minibar and TV's.

Comfort

3.6/5
453 reviews

"Rooms and bathrooms are spacious and comfortable, with nice beds." Deficient A/C and too noisy rooms.

Breakfast

2.6/5
199 reviews

"Breakfast is decent but expensive."

Value

2.5/5
243 reviews

"Value for money could be better. Normally priced food." High priced breakfast. Beverages could be cheaper.

Cleanliness

2.4/5
216 reviews

"Rooms and bathrooms are untidy, but pool area is clean." Moderately clean hotel facilities. Clean wellness & sports facilities. Dining area is relatively clean.

Bar

2.2/5
64 reviews

"Guests complain about the price and quality of the bar." Alcoholic drinks are not the best. Bar service is acceptable.

WiFi

0.8/5
33 reviews

"Wifi quality could be improved."

Rated 4.4/5 based on reviews from couples.

"Luxurious Hotel. Clean wellness & sports facilities."

Location

4.7/5
30 reviews

"Great location."

Pool

4.2/5
14 reviews

"Great pool."

Room

3.7/5
113 reviews

"Large rooms with great views, nice beds, and decent bathrooms." Outdated, rooms with poor cleanliness and maintenance. Substandard A/C and furniture.

Wellness

3.6/5
44 reviews

"Great wellness & sports facilities."

Service

3.5/5
70 reviews

"Staff are kind and fairly professional, but reception was lacking."

Breakfast

2.8/5
32 reviews

"Breakfast is decent but expensive."

Value

2.5/5
18 reviews

"Fairly good value for money. High priced breakfast."

Bar

2.2/5
5 reviews

"Bar could improve."

Cleanliness

2.0/5
23 reviews

"Rooms could be cleaner. Moderately clean hotel facilities."

Rated 4.3/5 based on reviews from families.

"Delicious beef dishes & steak."

Location

4.5/5
6 reviews

"Great location."

Pool

4.3/5
7 reviews

"Great pool."

Wellness

3.9/5
15 reviews

"Great wellness & sports facilities."

Service

3.8/5
18 reviews

"Friendly service."

Room

3.6/5
25 reviews

"Excellent rooms with wonderful beds. Bathroom is ok."

Breakfast

2.7/5
7 reviews

"Breakfast is average."

Value

2.4/5
5 reviews

"Value for money could be better."

Cleanliness

2.2/5
6 reviews

"Could use a good cleaning."

Rated 4.4/5 based on reviews from business travelers.

"Great pool."

Location

4.5/5
5 reviews

"Great location."

Food

3.8/5
11 reviews

"Delicious food."

Service

3.5/5
14 reviews

"Friendly service."

Room

3.5/5
17 reviews

"Great beds in okay rooms."

Rated 4.4/5 based on reviews from solo travelers.

"Great location. Spacious rooms."

Location

4.5/5
6 reviews

"Great location."

Service

4.0/5
5 reviews

"Fantastic service."

Food

3.7/5
6 reviews

"Delicious food."

Room

3.5/5
8 reviews

"Room is all right."

Comfort

3.4/5
7 reviews

"Comfortable."

Rated 4.3/5 based on reviews from all travelers.

"Excellent wellness hotel. Close to Durham City Centre. Easily accessible by car and offers nearby parking areas. Fantastic service. Great pool."

Location

4.5/5
212 reviews

"Near city centre in a great location. Good accessibility by car."

Pool

4.2/5
122 reviews

"Clean pool area."

Wellness

4.0/5
475 reviews

"Great fitness area with clean wellness facilities." Wellness staff is ok.

Service

3.8/5
729 reviews

"Professional and friendly service and restaurant service." Guests complain about reception staff and management. Average bar service and housekeeping. Room service is average. Wellness staff is ok. Recreation staff is nice.

Room

3.7/5
978 reviews

"Amply-sized rooms with excellent beds and superb views." Outdated, rooms with poor cleanliness and maintenance. Bathrooms are large but with substandard cleaning. Substandard furniture, A/C, minibar and TV's.

Breakfast

2.6/5
195 reviews

"Breakfast is decent but expensive."

Value

2.5/5
240 reviews

"Value for money could be better. Normally priced food." High priced breakfast. Beverages could be cheaper.

Cleanliness

2.4/5
216 reviews

"Rooms and bathrooms are untidy, but pool area is clean." Moderately clean hotel facilities. Clean wellness & sports facilities. Dining area is relatively clean.

Bar

2.2/5
64 reviews

"Guests complain about the price and quality of the bar." Alcoholic drinks are not the best. Bar service is acceptable.

WiFi

0.8/5
32 reviews

"Wifi quality could be improved."

Rated 4.3/5 based on reviews from couples.

"Luxurious Hotel."

Location

4.7/5
30 reviews

"Great location."

Pool

4.2/5
13 reviews

"Great pool."

Room

3.7/5
112 reviews

"Large rooms with great views, nice beds, and decent bathrooms." Outdated, rooms with poor cleanliness and maintenance. Substandard A/C and furniture.

Wellness

3.6/5
44 reviews

"Great wellness & sports facilities."

Service

3.5/5
70 reviews

"Staff are kind and fairly professional, but reception was lacking."

Breakfast

2.8/5
32 reviews

"Breakfast is decent but expensive."

Value

2.5/5
18 reviews

"Fairly good value for money. High priced breakfast."

Bar

2.2/5
5 reviews

"Bar could improve."

Cleanliness

2.0/5
23 reviews

"Rooms could be cleaner. Moderately clean hotel facilities."

Rated 4.3/5 based on reviews from families.

"Delicious beef dishes & steak."

Location

4.5/5
6 reviews

"Great location."

Pool

4.3/5
7 reviews

"Great pool."

Wellness

3.9/5
15 reviews

"Great wellness & sports facilities."

Service

3.8/5
18 reviews

"Friendly service."

Room

3.6/5
24 reviews

"Excellent rooms with wonderful beds. Bathroom is ok."

Breakfast

2.6/5
6 reviews

"Breakfast is average."

Value

2.4/5
5 reviews

"Value for money could be better."

Cleanliness

2.2/5
6 reviews

"Could use a good cleaning."

Rated 4.4/5 based on reviews from business travelers.

"Great pool."

Location

4.5/5
5 reviews

"Great location."

Food

3.8/5
11 reviews

"Delicious food."

Service

3.5/5
14 reviews

"Friendly service."

Room

3.5/5
17 reviews

"Great beds in okay rooms."

Rated 4.4/5 based on reviews from solo travelers.

"Great location. Spacious rooms."

Location

4.5/5
6 reviews

"Great location."

Service

4.0/5
5 reviews

"Fantastic service."

Food

3.7/5
6 reviews

"Delicious food."

Room

3.5/5
8 reviews

"Room is all right."

Comfort

3.4/5
7 reviews

"Comfortable."