"Complaints about friendliness and professionalism of the staff." Complaints about housekeeping and reception.
"Breakfast can be improved."
"Tiny, dirty rooms with bad televisions and air conditioning." Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Shower can be a problem. Relatively new rooms.
"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.
"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.
"Food could be better."
"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.