Location
Great location near lots of shopping. So-so car access and parking.
Service
Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Booking process should be better organized. Hotel security can be an issue.
WiFi
Wifi quality could be improved.
Food
Food could be better.
Room
Small, under-maintained room with inadequate A/C. Poor beds and room cleanliness. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.
Comfort
Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.
Amenities
Hotel buildings could use some improvement. Elevator in need of updating.
Cleanliness
Bathrooms and rooms are untidy. Hotel facilities could use a good clean.