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Reisende

1/5

„horrible experience“

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Hotel Paradiso is a DOWNRIGHT nightmare. We were offered a filthy, rat-smelling smoker's room whereas both of us are non-smokers and allergic to dust. The buffet is a tourist trap. The view on the website is only meant to make a nice PANORAMIC impression, but the hotel is far AWAY FROM the Lugano lake. Please forget this hotel a soon as possible.

Bewertung pro Kategorie

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3/5

„mouldy smell in bedroom“

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It would have been excellent if not for the mouldy smell in the bedroom and the kerfuffle with internet connection. very good size, more apartment than hotel room, great view. But very annoying mouldy smell in the bedroom, which they could not fix while we were there. excellent buffet breakfast. nice walk into town (when it is not raining). Initially we were told by reception that the promised high speed internet in the room would not work with our Mac. It certainly did not work initially via the telephone plug. But thankfully their technical/maintenance man was able to fix it.

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4/5

„Holiday in Lugano“

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We enjoyed all the facility of the hotels (swimingpool, spa, resturant). The room was very clean and arranged well. The service of the hotel staff was excellent, they always smiled and were very helpful. The only negative side was that in our room 244 the bed in the room was not very comfortable and very noise and the pillows were too soft for us, we asked for more pillows but it was not combertable. The bed was not comfortable and the pillows too soft for us. There were no vegetables or fruits on the breakfast.

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