4.1
Very Good

Summary of 1,888 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 4.1/5 based on reviews from all travelers.

Good lake hotel. Close to Navy Pier. Good for sightseeing and located near shopping areas. Beautiful beach.

Beach

4.8/5
24 reviews

Beautiful beach.

Location

4.5/5
464 reviews

Good location, close to public transport. Accessible by car, but parking is costly. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

Service

3.9/5
468 reviews

Efficient, friendly service with a nice reception. Housekeeping and management are lacking. Great valet service. Room service could have been improved. Hotel security is ok. Recreation staff is nice. Booking process should be better organized.

Room

3.5/5
584 reviews

Decent beds and views, and clean enough rooms. Big rooms with excellent minibars and great kitchenettes. Poor quality, old rooms with low rated A/C and furniture. Small rooms and poorly cleaned bathrooms. Shower was ok.

Cleanliness

2.5/5
239 reviews

Bathrooms, dining area untidy; rooms relatively untidy. Hotel facilities could use a good clean.

Breakfast

2.1/5
241 reviews

Breakfast affordable but not highly reviewed.

Food

2.0/5
60 reviews

Complaints about dining experience with subpar desserts & fruits. Untidy dining area and side dishes are not great.

Vibe

1.4/5
85 reviews

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Hotel is fairly plain. Nice lake hotel. Awesome for families. Good choice for a city trip.

WiFi

1.1/5
14 reviews

Wifi quality could be improved.

Bar

0.7/5
5 reviews

Bar could improve.

Rated 3.9/5 based on reviews from families.

Fair breakfast prices. Friendly service.

Location

4.5/5
186 reviews

Great location. Pricey, inconvenient parking. Close to the beach, with great shopping and sightseeing nearby.

Service

3.8/5
183 reviews

Service and reception relatively professional and friendly but housekeeping is not great. Great valet service. Room service could have been improved. Hotel security is ok.

Room

3.3/5
231 reviews

Rooms are standard, as are the views and beds, but A/C is a let down. Rooms are outdated, untidy, badly-maintained with substandard furniture. Big rooms with excellent minibars and great kitchenettes. Small rooms and poorly cleaned bathrooms. Shower was ok.

Cleanliness

2.4/5
90 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

2.1/5
98 reviews

Breakfast affordable but not highly reviewed.

Amenities

2.1/5
38 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Food

1.9/5
25 reviews

Food could be better. Desserts, fruits and sides are poorly reviewed.

Vibe

1.3/5
33 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

WiFi

1.2/5
7 reviews

Wifi quality could be improved.

Rated 3.9/5 based on reviews from couples.

Wonderful sightseeing. Beautiful beach.

Beach

4.8/5
7 reviews

Beautiful beach.

Location

4.6/5
64 reviews

Well-located, although unfortunately the parking isn't easy. Close to the beach, with great shopping and sightseeing nearby.

Room

3.8/5
74 reviews

Big rooms with excellent minibars and great kitchenettes. Decent beds and views, and clean enough rooms. Outdated room with poor bathrooms and substandard furniture. Shower was ok.

Service

3.8/5
51 reviews

Service and reception relatively professional and friendly but housekeeping is not great.

Value

3.4/5
25 reviews

Fairly good value for money.

Cleanliness

2.5/5
27 reviews

Hotel facilities could use a good clean. Room cleanliness is acceptable.

Amenities

2.1/5
19 reviews

Hotel buildings could use some improvement.

Breakfast

1.9/5
43 reviews

Breakfast can be improved.

Vibe

1.1/5
13 reviews

Vibe is not too good. Hotel could use some updating.

Rated 3.9/5 based on reviews from solo travelers.

Great shopping. Good kitchenette.

Location

4.7/5
23 reviews

Great location near lots of shopping.

Service

4.0/5
22 reviews

Friendly service.

Room

3.4/5
28 reviews

Room cleanliness is acceptable. Large rooms with nice kitchenettes.

Cleanliness

2.5/5
11 reviews

Room cleanliness is acceptable.

Amenities

2.2/5
7 reviews

Hotel buildings could use some improvement.

Breakfast

2.1/5
18 reviews

Breakfast can be improved.

Vibe

1.2/5
6 reviews

Vibe is not too good. Hotel could use some updating.

Rated 3.6/5 based on reviews from business travelers.

Great reception. Fantastic service.

Location

4.6/5
10 reviews

Great location.

Service

3.9/5
11 reviews

Great service, especially at reception.

Room

3.4/5
12 reviews

Rooms are quite clean and beds are standard.

Comfort

3.3/5
10 reviews

Beds are decent and generally comfortable.

Cleanliness

2.4/5
8 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

Breakfast

2.0/5
5 reviews

Breakfast can be improved.

Rated 3.9/5 based on reviews from all travelers.

Good lake hotel. Close to Navy Pier. Good for sightseeing and located near shopping areas. Beautiful beach.

Location

4.5/5
15 reviews

Great location.

Service

4.0/5
13 reviews

Friendly service.

Room

3.2/5
17 reviews

Well-sized, typical rooms with mediocre beds.

Comfort

3.2/5
15 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Spacious rooms.

Breakfast

1.8/5
10 reviews

Breakfast can be improved.

Vibe

1.1/5
5 reviews

Vibe is not too good.

Rated 3.7/5 based on reviews from families.

Fantastic service. Great location.

Location

4.4/5
6 reviews

Great location.

Service

3.8/5
7 reviews

Friendly service.

Comfort

3.2/5
8 reviews

Rooms are big and moderately comfortable.

Room

3.0/5
9 reviews

Big, decent rooms.

Breakfast

1.8/5
6 reviews

Breakfast can be improved.

Rated 4.0/5 based on reviews from all travelers.

Good lake hotel. Close to Navy Pier. Good for sightseeing and located near shopping areas. Beautiful beach.

Location

4.7/5
13 reviews

Great location.

Service

4.0/5
6 reviews

Fantastic service.

Comfort

3.5/5
5 reviews

Comfortable.

Room

3.2/5
12 reviews

Room is all right.

Breakfast

1.9/5
5 reviews

Breakfast can be improved.

Rated 3.9/5 based on reviews from all travelers.

Good lake hotel. Close to Navy Pier. Good for sightseeing and located near shopping areas. Beautiful beach.

Location

4.5/5
363 reviews

Great location. Accessible by car, but parking is costly. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

Service

3.9/5
398 reviews

Efficient, friendly service with a nice reception. Housekeeping and management are lacking. Great valet service. Room service could have been improved. Hotel security is ok. Recreation staff is nice.

Room

3.4/5
479 reviews

Decent beds and views, and clean enough rooms. Big rooms with excellent minibars and great kitchenettes. Poor quality, old rooms with low rated A/C and furniture. Small rooms and poorly cleaned bathrooms. Shower was ok.

Cleanliness

2.5/5
199 reviews

Bathrooms, dining area untidy; rooms relatively untidy. Hotel facilities could use a good clean.

Breakfast

2.2/5
166 reviews

Breakfast affordable but not highly reviewed.

Food

1.9/5
43 reviews

Unpleasant dining experience, with unappetizing desserts/fruits and a poorly cleaned dining area.

Vibe

1.4/5
68 reviews

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

WiFi

0.4/5
7 reviews

Wifi quality could be improved.

Rated 3.9/5 based on reviews from families.

Terrific location. Good service.

Location

4.6/5
141 reviews

Great location with excellent sightseeing. Pricey, inconvenient parking.

Service

3.8/5
154 reviews

Service and reception relatively professional and friendly but housekeeping is not great. Great valet service. Room service could have been improved. Hotel security is ok.

Room

3.2/5
186 reviews

So-so rooms, beds, and views. Guests complain about cleanliness, maintenance, and A/C. Large rooms with nice kitchenettes. Bathroom are undersized, and furniture is not great. Shower was ok.

Cleanliness

2.4/5
70 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Breakfast

2.2/5
65 reviews

Breakfast affordable but not highly reviewed.

Amenities

2.1/5
34 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Food

1.9/5
17 reviews

Food could be better.

Vibe

1.3/5
26 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Rated 3.9/5 based on reviews from couples.

Wonderful sightseeing. Good minibar.

Location

4.6/5
41 reviews

Well-located, although unfortunately the parking isn't easy. Good shopping and sightseeing.

Service

3.8/5
37 reviews

Friendly, acceptably professional service.

Room

3.6/5
51 reviews

Large rooms with nice kitchenettes. Decent beds and views, and clean enough rooms. Guests complain about furniture and bathrooms.

Value

3.4/5
18 reviews

Fairly good value for money.

Cleanliness

2.6/5
17 reviews

Room cleanliness is acceptable.

Amenities

2.1/5
13 reviews

Hotel buildings could use some improvement.

Food

2.0/5
6 reviews

Food could be better.

Breakfast

1.9/5
26 reviews

Breakfast can be improved.

Vibe

1.1/5
9 reviews

Vibe is not too good. Hotel could use some updating.

Rated 3.8/5 based on reviews from solo travelers.

Great shopping. Good kitchenette.

Location

4.7/5
16 reviews

Great location near lots of shopping.

Service

4.0/5
17 reviews

Friendly service.

Room

3.3/5
18 reviews

Room cleanliness is acceptable. Good kitchenette.

Cleanliness

2.6/5
10 reviews

Room cleanliness is acceptable.

Amenities

2.2/5
7 reviews

Hotel buildings could use some improvement.

Breakfast

2.2/5
13 reviews

Breakfast can be improved.

Rated 3.1/5 based on reviews from business travelers.

Great reception. Fantastic service.

Location

4.6/5
7 reviews

Great location.

Service

3.9/5
8 reviews

Fantastic service.

Room

3.3/5
10 reviews

Room is all right.

Comfort

3.3/5
8 reviews

Comfortable.

Cleanliness

2.4/5
7 reviews

Could use a good cleaning.

Breakfast

2.0/5
5 reviews

Breakfast can be improved.

Rated 4.0/5 based on reviews from all travelers.

Good lake hotel. Close to Navy Pier. Good for sightseeing and located near shopping areas. Beautiful beach.

Location

4.6/5
58 reviews

Great location near lots of shopping.

Service

3.6/5
37 reviews

Efficient, friendly service with a nice reception.

Room

3.6/5
59 reviews

Rooms are spacious with standard beds. Guests complained about bathrooms and general cleanliness of the rooms.

Value

3.0/5
24 reviews

Fairly good value for money. Fair breakfast prices.

Cleanliness

2.5/5
30 reviews

Buildings are reasonably clean, but less well kept up rooms. Hotel facilities could use a good clean.

Breakfast

2.1/5
48 reviews

Breakfast affordable but not highly reviewed.

Vibe

1.4/5
8 reviews

Vibe is not too good.

WiFi

0.9/5
5 reviews

Complaints about WiFi.

Rated 4.1/5 based on reviews from families.

Professional service. Great shopping.

Location

4.6/5
30 reviews

Great location near lots of shopping.

Service

4.0/5
17 reviews

Friendly service and great reception.

Room

3.4/5
29 reviews

Large, reasonably clean rooms and comfortable beds.

Comfort

3.1/5
18 reviews

Large rooms with average comfort and standard beds.

Cleanliness

2.8/5
16 reviews

Room cleanliness is acceptable.

Breakfast

2.2/5
21 reviews

Breakfast can be improved.

Rated 3.9/5 based on reviews from couples.

Friendly service.

Location

4.5/5
12 reviews

Great location.

Service

3.7/5
9 reviews

Friendly service.

Room

3.2/5
16 reviews

Rooms spacious but untidy.

Value

3.2/5
7 reviews

Fairly good value for money.

Comfort

3.1/5
6 reviews

Rooms are big and moderately comfortable.

Cleanliness

2.2/5
9 reviews

Rooms could be cleaner.

Breakfast

2.1/5
11 reviews

Breakfast can be improved.