"Professional, friendly service, good reception, and decent housekeeping." Booking process should be better organized.
"Clean hotel facilities. Clean rooms."
"Good location, close to public transport." Near enough to the city centre, with great sightseeing, shopping, and dining. Accessible by car, but parking is a hassle.
"Good internet service."
"Breakfast is decent but expensive."
"Clean, somewhat outdated rooms, and great beds." Badly maintained rooms with poor air conditioning, televisions, and furniture. Shower can be a problem. Medium sized bathroom. Acceptable minibar.
"Poorly rated food, particularly desserts."