"Great location." Central location with great sightseeing, dining out and shopping.
"Small, under-maintained room with inadequate A/C." Insufficiently well cleaned rooms and bathrooms, with poor beds and TV's. Shower can be a problem.
"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.
"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.
"Complaints about friendliness and professionalism of the staff." Guests complain about reception staff and management. Hotel security can be an issue.
"Breakfast can be improved."