Score distribution

374
132
34
10
12

Types of travelers

5/5
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We loved our stay here and will definitely return.

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Dear Abbi K., Thank you for sharing your wonderful feedback! It is certainly our pleasure that you had an incredible stay in the resort and enjoyed the property's serenity. Looking forward to wel…

Dear Abbi K., Thank you for sharing your wonderful feedback! It is certainly our pleasure that you had an incredible stay in the resort and enjoyed the property's serenity. Looking forward to welcoming you again very soon! Sincerely, Elie Farhat General Manager

5/5
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Dear Ramil B., Thank you for sharing your valued reviews! It is certainly our pleasure that you had an wonderful time while you stay in the resort. We hope to welcome you back to the resort very so…

Dear Ramil B., Thank you for sharing your valued reviews! It is certainly our pleasure that you had an wonderful time while you stay in the resort. We hope to welcome you back to the resort very soon! Sincerely, Elie Farhat General Manager

3/5
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I think the villas need to be revamped,the place is old and outdated. The hotel is more of a 3 star.

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Dear Helena P. / Ali N., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard t…

Dear Helena P. / Ali N., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Despite any dissatisfaction which you have experienced, we hope to have the chance to welcome you back at Telal Resort Al Ain. Sincerely, Elie Farhat General Manager

4/5
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The resort is a wonderful tranquil escape from the city, the private villas are spacious and of an African theme/design. The setting is wonderful, fire pits and private swimming pools make it unnecessary to use the main building. however, we did want to explore and the main swimming pool was quite disappointing as was the restaurant. there is no bar area to relax or read with a coffee which is surprising. The breakfast was disappointing for a 5* resort. The staff was so friendly and helpful they totally made the stay memorable.

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Dear Katherine Thank you for sharing your valued reviews! It is certainly our pleasure that you had an incredible stay in the resort and found it a fantastic place with perfect room, top class facil…

Dear Katherine Thank you for sharing your valued reviews! It is certainly our pleasure that you had an incredible stay in the resort and found it a fantastic place with perfect room, top class facilities, and professional and friendly team. We certainly appreciate your comments about the breakfast, as these let us identify and understand the concerns that we are missing and address them accordingly. We sincerely apologize for the inconvenience and rest assured that the necessary actions are being done so as to avoid the recurrence. We hope to welcome you back to the resort very soon! Sincerely, Elie Farhat General Manager

5/5
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Dear Yousef A., Thank you for sharing your wonderful feedback! We are certainly happy that you had a delightful staycation here in the resort and enjoyed the property's serenity. Looking forward …

Dear Yousef A., Thank you for sharing your wonderful feedback! We are certainly happy that you had a delightful staycation here in the resort and enjoyed the property's serenity. Looking forward to welcome you again very soon! Sincerely, Elie Farhat General Manager