4.0
Good

Summary of 2,160 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 4.0/5 based on reviews from all travelers.

Good family hotel. Close to West Edmonton Mall. Located near shopping areas with easy access to parking.

Location

4.5/5
255 reviews

Great location with good parking availability. Good shopping and sightseeing.

Service

3.2/5
445 reviews

Guests complain about reception and service professionalism. Service is friendly, but so-so housekeeping. Room service is average. Booking process should be better organized. Valet service is ok. Recreation staff is ok.

Room

2.6/5
710 reviews

Excellent views from decently sized rooms with okay beds. Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem. Acceptable minibar.

Food

2.6/5
56 reviews

Bad overall dining experience with a bad menu.

Comfort

2.5/5
250 reviews

Mediocre comfort, room sizes and beds. Small bathrooms, noisy rooms, and deficient A/C.

Cleanliness

2.4/5
242 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Vibe

1.9/5
184 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish. Entrance area is not particularly attractive. Awesome for families. Good choice for a city trip. Good for business people.

Breakfast

1.9/5
41 reviews

Breakfast can be improved.

Value

1.9/5
162 reviews

Value for money could be better.

Amenities

1.6/5
251 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice. Good meeting & event facilities.

WiFi

1.4/5
39 reviews

Wifi quality could be improved.

Pool

0.8/5
10 reviews

Pool should be renewed.

Rated 3.9/5 based on reviews from families.

Wonderful sightseeing. Friendly service.

Location

4.7/5
103 reviews

Great location with good parking availability. Good shopping and sightseeing.

Service

3.5/5
112 reviews

Service is welcoming but the reception is subpar. Service professionalism and housekeeping are average. Booking process should be better organized. Room service is average.

Room

2.8/5
192 reviews

Rooms and beds are adequate. Small rooms and poorly cleaned bathrooms. Views are great, but rooms are outdated and poorly-maintained. Complaints about furnishing, kitchenettes, and A/C. Shower can be a problem.

Comfort

2.8/5
79 reviews

Mediocre comfort, room sizes and beds. Small bathrooms, noisy rooms, and deficient A/C.

Cleanliness

2.7/5
63 reviews

Cleanliness is lacking in rooms and bathrooms. Hotel facilities could use a good clean.

Value

2.0/5
32 reviews

Value for money could be better.

Breakfast

2.0/5
10 reviews

Breakfast can be improved.

Vibe

1.9/5
48 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

Amenities

1.4/5
74 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice.

WiFi

0.8/5
9 reviews

Wifi quality could be improved.

Rated 3.7/5 based on reviews from couples.

Terrific location.

Location

4.5/5
21 reviews

Great location near lots of shopping.

Service

3.4/5
24 reviews

Service is average, but very friendly.

Wellness Area

2.6/5
15 reviews

Sufficient wellness & sports facilities.

Cleanliness

2.5/5
16 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Comfort

2.4/5
23 reviews

Room sizes are okay, but below average comfort and beds.

Room

2.3/5
52 reviews

Guests complain about maintenance, beds, and TVs. Poorly cleaned, old rooms and bathrooms. Okay-sized rooms with good views.

Vibe

1.7/5
10 reviews

Vibe is not too good. Hotel could use some updating.

Amenities

1.7/5
16 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Value

1.6/5
11 reviews

Value for money could be better.

Rated 3.9/5 based on reviews from solo travelers.

Great location.

Service

3.4/5
5 reviews

Service is adequate.

Room

2.4/5
9 reviews

Room needs to be improved.

Rated 3.5/5 based on reviews from all travelers.

Good family hotel. Close to West Edmonton Mall. Located near shopping areas with easy access to parking.

Location

4.5/5
244 reviews

Great location with good parking availability. Good shopping and sightseeing.

Service

3.2/5
435 reviews

Guests complain about reception and service professionalism. Service is friendly, but so-so housekeeping. Room service is average. Booking process should be better organized. Valet service is ok. Recreation staff is ok.

Room

2.6/5
696 reviews

Excellent views from decently sized rooms with okay beds. Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem. Acceptable minibar.

Comfort

2.6/5
244 reviews

Mediocre comfort, room sizes and beds. Small bathrooms, noisy rooms, and deficient A/C.

Food

2.6/5
56 reviews

Bad overall dining experience with a bad menu.

Cleanliness

2.5/5
238 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Breakfast

2.0/5
36 reviews

Breakfast can be improved.

Vibe

1.9/5
180 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish. Entrance area is not particularly attractive.

Value

1.9/5
160 reviews

Value for money could be better.

Amenities

1.7/5
249 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice. Good meeting & event facilities.

WiFi

1.4/5
39 reviews

Wifi quality could be improved.

Pool

0.8/5
10 reviews

Pool should be renewed.

Rated 3.9/5 based on reviews from families.

Wonderful sightseeing.

Location

4.7/5
93 reviews

Great location with good parking availability. Good shopping and sightseeing.

Service

3.6/5
107 reviews

Service is welcoming but the reception is subpar. Service professionalism and housekeeping are average. Room service is average.

Room

3.0/5
180 reviews

Great views, with average beds, relatively well-sized and tidy enough. Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Kitchenettes and A/C are inadequate. Shower can be a problem.

Cleanliness

2.8/5
59 reviews

Cleanliness is lacking in rooms and bathrooms. Hotel facilities could use a good clean.

Breakfast

2.1/5
9 reviews

Breakfast can be improved.

Value

2.0/5
30 reviews

Value for money could be better.

Vibe

1.7/5
44 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

Amenities

1.4/5
72 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice.

WiFi

0.8/5
9 reviews

Wifi quality could be improved.

Rated 3.6/5 based on reviews from couples.

Terrific location.

Location

4.5/5
21 reviews

Great location near lots of shopping.

Service

3.3/5
23 reviews

Service is average, but very friendly.

Wellness Area

2.6/5
15 reviews

Sufficient wellness & sports facilities.

Cleanliness

2.5/5
16 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Comfort

2.4/5
23 reviews

Room sizes are okay, but below average comfort and beds.

Room

2.3/5
51 reviews

Guests complain about maintenance, beds, and TVs. Poorly cleaned, old rooms and bathrooms. Okay-sized rooms with good views.

Vibe

1.7/5
10 reviews

Vibe is not too good. Hotel could use some updating.

Amenities

1.7/5
16 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Value

1.6/5
11 reviews

Value for money could be better.

Rated 3.8/5 based on reviews from solo travelers.

Great location.

Service

3.4/5
5 reviews

Service is adequate.

Room

2.4/5
9 reviews

Room needs to be improved.